Update: issue was due to a typo at their end. Refund promised. Their email needs fixing but I’ve upgraded to 4* based on the engineers The engineers were quite good. However I was then overcharged £60 against the invoices I've been given. The company are not responding to email queries so I've had to arrange for my bank to prevent further deductions against my account. You give your card details before the engineer arrives which I don't mind. However there are then 5 separate transactions none of which matches an invoice amount (I only have two invoices). There could be an innocent reason for the way I've been charged but in the absence of a response from the company I have to assume it's to confuse so you aren't aware how much you've been charged. On this basis I have to recommend choosing a different plumber. This is a shame because as I said the engineers were good

Timely response to a rather panicked flat in the midst of a leak! The plumber who arrived was friendly, and explained things well to us. Any extra charges that would have been necessary (they were in the end, not necessary) were explained in detail, and costings were outlined. Highly recommended.

Quick, friendly and competent It’s the second time I’ve called this company and I can only recommend them. Friendly phone service, the also extremely friendly and competent engineer was here within an hour, he sorted the boiler out and gave me some hints what to do in the future. All very good!

Good service. Having struggled to book a plumber on the British Gas site, I decided to try a local firm, and am very glad I did. The service was swift, efficient and friendly as well as cheaper than BG. Will definitely use again.

What a great service I received when my boiler stopped heating the water. I called expecting it to be days before anyone could get to me to find that engineers where available that day. If only all companies were run this way.

I am writing to compliment Sue who answered my call the other day. She was such a pleasure to deal with and did everything she could to help; including putting me through to an engineer so I could get some advice before they called to fix the problem.

We have used PlumbLondon for the past 3 years to service our boiler and are very happy with the service they provide. They are friendly, reliable and efficient and I wouldn't hesitate to recommend them.

My combi boiler started making the radiators warm whenever the hot water was on. The engineer from Plumb London was courteous, explained the problem and fixed it for the amount quoted. Overall, very happy.

Very quick appointment and the engineer that came did a great job, fixing an old pipe in the process that probably would have cost me much more down the line if he hadn't spotted it. Will repeat business.

The engineer was quicklt able to diagnose the problem and source replacement parts locally saving time and money. I would definately recommend these guys and will use them again myself, but hopefully not for while.

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Good Plumbing Option I had a leak that was not so quick to solve. It needed a replacement, not just repair. The engineer made a quick assessment on the first visit and then did a great job when he came back. Very thorough, explained everything very well, covered all my concerns. All was to high standard. I did have an issue with the admin side. I was promised a quote within 2-3 days but didn’t get for a week. There can always be delays with suppliers, etc., but my issue was that I always had to chase to get an update, rather than the company reaching out to me.

Rang at short notice to have a radiator removed and they arrived the next day on time, all complete in just over an hour. Marvellous service both on the phone and in person, excellent value for money and wouldn't hesitate to recommend.

Top notch service. Called Plumb London first thing and within a couple of hours a plumber was at my address carrying out the work. Both the staff on the phone and the plumber they sent were friendly, courteous, professional and efficient from start to finish!

Vlatiko arrived on time for the gas safety check and central heating maintenance. He was able to quickly identify a couple of problems and arranged a prompt return visit to fix them. Plumb London ensured I was reminded of the visits and were quick to follow up and check I was satisfied.

VERY HAPPY WITH NEW BOILER I was really pleased with the service provided by Plumb London. The engineer Kaywan who replaced my boiler worked hard to ensure that the job was completed within the day. Very happy to haveit all sorted so quickly

Our boiler broke down and called Plumb London in panic. The service was excellent! Within a few hours an engineer was here and when it showed out we needed a new boiler it was installed the day efter. The engineer was extremely friendly, professional , knowledgeable and helpful (he even helped to take my sons drone down from the tree). I will definitely recommend Plumb London to my friends!

Impressive Local Plumber Really pleased to find a reliable and trustworthy local plumber when we needed one. It can be a minefield just knowing where to start. Plumb London were professional from my I initial call to the work done by the plumber. I also liked the pricing. It was very clear from the start and I think fairly priced. I would certainly use them again and recommend.

I have now used Plumb London for 4 consecutive years to have our boiler serviced. I have used Bezi as our engineer who has always been on time, very friendly, answers any questions and very reassuring. I will continue using Plumb London and Bezi for as long as I can!

As landlords of three London properties it is such a relief to know there is just one number we need to call for all of our plumbing needs. No more scrabbling about for numbers of various different plumbers we have used in different areas. The service is friendly, quick and reliable. We will continue to use Plumb London in the future.

I'm really happy with Plumb London's service and would definitely recommend them. Besi, one of the senior engineers was very helpful and explained everything we needed to know about our leaking pipe and quickly arranged for the job to be done.

After 2 leading plumbing companies cancelled their call, I was so relieved to have find one who is respecting their client, I needed urgently a water radiator to be installed with the whole plumbing pipes, he cam on time, did a fantastic job, I'm extremely happy with the service provided

Great service when our boiler recently broke down. The engineer came on time and carefully explained everything to us. He went out a got the new part needed (a fan) and the boiler was working a couple of hours later. Really good service and based on our experience, I would use them again.

Great service and very professional. My boiler system broke down and the engineer came out to investigate the problem. A new Valiant system was agreed on and installed the very next day. The work was done in a very fast and professional way. I'm very happy in the work that has been done.

Having called Plumb London, I managed to get a plumber out in a couple of hours. The service was very professional and thorough. Bledi was great - he sorted out the leak and also our wobbly tap which has been wobbly for years! Would definitely recommend.

The service was responsive, thorough and friendly. I called up, not having a clue what was wrong with the boiler and a friendly expert who inspired confidence that he knew his stuff came around and advised on what had happened and what needed doing. Undertaking the work, he spotted wider problems and again advised on the work, as well as how to break it down to deal with the urgent and delay the rest, so as to manage cost. Work has been done quickly and cleanly. The service to arrange the work and sort payment has been efficient and friendly. I'd say that I WOULD recommend them - but in fact, I already HAVE recommended them to neighbours.

Really friendly team who dealt with my plumbing request quickly. A plumber arrived that evening and repaired the botched job left by a previous employer. He was v friendly and helpful - giving us advice. It was a very hard space to get into so he took a video to show us it was fixed and the leaks had been stopped. Would definitely recommend and use again.

I am very pleased with the level of service I received from Plumb London. The engineer contacted me half an hour before he arrived to confirm he was on route...and he arrived in the allocated time slot agreed when I made the appointment. He was friendly and efficient in assessing the issue, providing alternative solutions. I am happy to recommend Plumb London and will use their services again if ever I need another plumber.

Excellent service. The service i received was extremely professional and efficient. After completing the job the plumber actually took time to clean the counter. Really appreciated the genuine effort put into doing an excellent job. Would recommend to everyone, as you also get photos and videos of the job before and after.

Thanks, Plumb London, for sending out a Gas Safe engineer, who came on the same day, at a good price (£50 per half hour) and fixing my gas leak problem. Great service from initial phone call to job done. Highly recommend

missed appointment but good on second visit My first appointment was for 4pm on a Thursday and no one showed up. I called them back and booked them in again at a discounted rate which they honoured. The plumber who came was very good, clear, efficient. I booked them in again for a full replacement which was completed well and on time. My only concerns were the missed 1st appointment and the fact that the removed tank was left by my communal bins - not sure whether this will be picked up or if this will cause problems.

Outstanding Service Plumb London was recommended to me by a friend. I needed a tricky plumbing job done and I obtained 6 quotes. Plumb London's was somewhere in the middle but I chose them to do the work as their engineer Omar gave me confidence that I was in good hands. He talked me through the details of what the job entailed, discussing various options to keep the cost down, explaining the pros and cons of each option, which enabled me to make an informed choice how to proceed. Plumb London was very reliable and professional and Omar arrived punctually to do the work. I was very happy with the completed job. Omar was very thorough and paid attention to detail. The job also involved some minor building work and the finish is excellent. Omar left the site in a neat and pristine condition. I Have used so many London plumbers over the years and at last I have found a firm that I can trust. I will definitely recommend Plumb London to all of my friends and acquaintances.

Beyond expectations I originally called these guys out to fix a long-standing leak at the back of one of the toilets in my home. I ended up commissioning them to fully refurbish both of my bathrooms. The end product is testament to the professionalism they have shown in all my engagements with them. What Mo and his young team of assistants have achieved in the space of a little over 2 weeks is truly remarkable - I couldn't be happier. As someone who confesses to being a bit of an obsessive when it comes to my home it was truly refreshing to be dealing with people whose attention to detail matched that obsession. In addition, the team were courteous and friendly throughout. I would recommend them without hesitation.

Plumb London have been a pleasure to deal with, from the initial call-out when our boiler broke to helping us choose its replacement and installing it quickly afterwards. Price includes a free one-year service too. Would highly recommend.

Positive: Professionalism, Quality, Responsiveness, Value The third or fourth time I've used Plumb London, they're still my preferred plumber and boiler service. Got quotes from various South London businesses but PL are competitive, considerate, good communicators and deliver excellent value for money. Will continue to go to them for all future work.

I used Plumb London for the second time, and this time a different engineer - Andrew - attended. Reception was willing to be very flexible to fit in with my tight schedule. Again, I was extremely satisfied with the service provided. The price was a fixed quote and it was obvious that the engineer took quite a long time in order to do a thorough and professional job. The job was carried out entirely to my satisfaction and the site of the work was left spic and span.

very Professional service Besi always delivers a professional service and makes double sure that the job is seen through. plumb London goes above and beyond to get someone out to us as quickly as we need, especially being a family with young children.

Great service from Andy at Plumb London. I wanted a service from British Gas and was told I'd have to wait 6 weeks so I phoned Plumb London who sent a guy around the next day! Turns out Andy had previously worked for British gas and was highly experienced and friendly. Would def recommend Plumb London for great customer service and experience :-)

Leaky overflow in toilet fixed. Very professional and pleasant to deal with. Kept informed about plumber running a bit late - but still arrived within specified time. One visit to assess the problem and a further visit to complete the work. They were able to come when I wanted them to and were a pleasure to deal with. Would be very happy to use this company again.

Consistently great If you are looking for a company who will handle your request with efficient and friendly customer service and have engineers who will always go the extra mile to sort out the problem look no further. I have used plumb London on several occasions and they are consistently great.

I am very pleased with the work carried out by Plumb London - the customer pays for this service but it's definitely value for money - and peace of mind. In my particular case I had to have a damaged external gas pipe removed and replaced - because of it's awkward location it looked a difficult job. but the work was done with great care and efficiency. A special word of praise too about the engineer, Miran, who carried out the work - excellent work - once again, thanks!

PLUMB LONDON SOUTH LONDON Quick response and although the work took longer, they were diligent in making sure it was done as professionally and well as possible . they were courteous and responsible in dealing with me and my family and the job was completed to a high standard

Besi provided a prompt, efficient service at a reasonable price. The boiler was installed quickly, and the working area cleaned thoroughly afterwards. Instructions were clear and we now have a fully operating boiler - would recommend Plumb London.