Plumb London provided a first class service from start to finish: from the advisor on the telephone to the standard of work delivered by our plumber, I have nothing but positive comments to make. Costings were very reasonable and clearly explained (and our plumber worked extremely hard to ensure that the work was completed in the minimum time). The standard of work was not only excellent but our plumber was also extremely helpful, friendly and polite. I have no hesitation in endorsing the service offered by Plumb London and will certainly use them in the future for all our plumbing work.

Vert responsive and professional service. I needed a plumber same day after 5 pm and they were able to arrange one promptly. Communication via email and phone and clear details on pricing (which was very competitive). The plumber who attended was thoroughly professional and completed the job within an hour. Top notch and highly recommended

Professional, Polite & KnowledgeableAbout My Problem Plumber came at expected time slot, very polite, knowledgeable, and managed to fix my issue quickly - even had the part I needed in the van, a nice surprise!

Efficiency and professional service Fast and efficient service does come at a price . Make sure you request a detailed quote before any wirk takes place . I was initially charge £40 to switch off the mains water supply which in effect took 3 seconds to do!

Good professional plumber The plumber was competent and my problem seemed to have been resolved. He asked me to check the pipes were tight enough at the joints and a couple of them weren’t, so he tightened them up a bit more. This is the reason I gave 4 stars. Other than that, my leak has been fixed and hopefully it will be ok for along time.

Top Job! Polite and efficient appointment booking. Excellent engineer; punctual and polite with everything explained. Will definitely use again - so much better than other plumbing companies I've used previously.

Truly no job too small or too complicated! Today the job was replacing crystal top taps with old fashioned 'proper' top taps, I have arthritis in my hands and find the crystal tops hard to operate. Plumber Milenko arrived early, was friendly and quick, explained what he was going to do, located a stop-cock I didn't know I had, and replaced the taps with very little trouble, despite the best efforts of cowboy kitchen fitters. I now have shiny, clean taps that don't drip (saving over a litre of water a day - seriously people, fix your drips!), that I can operate, and I know all the pipework under the sink is sound. Thank you - I shall certainly use your company again and again.

Excellent - 5* service I had a job today booked for a smelly shower drain, I called Plumb London in the morning and had an engineer visit me less than 2 hours later, I spoke to Jack over the telephone when making the booking, he was very helpful and precise, explained pricing, and exactly what I would be getting for my money. Very helpful. Once the engineer came (Steve) he was very friendly and helpful, identified the problem but also discussed the issue with myself and offered solutions to rectify the problem, he went and got the parts and then came back to complete the job, very honest and went above and beyond what I expected, I later had an issue with my payment and upon calling Jack (after the job was complete) he apologised and I immediately rectified the issue. Very helpful and I feel I definitely received value for money and service with a smile. A Big thank you to Steve & Jack, a big credit to Plumb London!!

I've had huge problems with our hot water and heating system for the last 3 years and this is the only plumbing company that managed to resolve our issue. Engineer Pavel was very experienced and confident in his work. He went an extra mile and carried out safety checks long after the work was finished. Customer services of Plumb London are also great, as I received calls to let me know when the engineer was on their way. I will continue to use this company as they tick all the boxes when it comes to experience and quality of the work.

I phoned Plumb London because water was leaking from the WC onto the bathroom floor. Chris arrived at the time expected and diagnosed the problem very quickly. He then went to get the parts and came back within half an hour and did the repair. He cleaned the area thoroughly and was very efficient. I will definitely call Plumb London again if I need more plumbing work done.

Answered the phone straight away, took all relevant details, got someone out to me within a few hours and even though they gave a 4 hour time slot they were accommodating in terms of allowing me to say I would not be there at 12, but back by 12:30pm. Engineer was good, identified the issue straight away and only needed 30 mins work to get it done. Efficient and didn't mess around, which is good when you're paying per 30 mins. Would recommend and use again.

Great service and very friendly engineer who was very knowledgable and helped sort a problem I had with HomeServe after a boiler health check. Easy booking process and friendly staff, would definitely use again!

Positive: Professionalism, Punctuality, QualityGreat service. Andrew arrived within an hour of my call. The job was done during lockdown, so the guys in the office made sure the entire process was undertaken using proper social distancing. Andrew did a perfect job and was very diligent in explaining what he did and why, and how to avoid future issues.

Very satisfied with the work done by James and the quick response by Plumb London. The total response time from my intial call to resolution was about 3 hours, work was carried out efficiently and everything was cleaned up perfectly. Would definitely use Plumb London again.

Plumb London had great customer service, ensuring they update me with the progress a few times in the same day. The Plumber made extra effort to ensure I get the necessary parts same day to ensure all fits to the requirements even if this meant visiting many stores. The plumber was very knowledgeable and spotted things missed by the insurance contractors. Very pleased with the service, totally recommend!

Good communication from the customer service team Jack was polite kept his eye on the ball and very quick. Polite friendly Plumber did a great job and worked quick. would definitely recommend to every one.

Very pleased. Problem: leaks behind toilet cistern and constant trouble with water flow. Found 'Plumb London' on internet. They were good on the phone, then prompt to get to us. The guy was on it straight away, worked out all the problems and sorted it. Could've made it easier for himself by cutting away wood panelling but instead was really careful and tidy. Wore a mask the whole time as per current regulations etc. Nice job well done and happy to recommend them. Cheers.

Extractor Fan Installation The experience was a really good one. Mo kept in touch with me when he was going to be late. He and his sidekick carried out the work really well, it was not that easy. They cleaned up well after the job was finished. Mo has a good personality and is obviously good at what he does. He is a really good representative for Plumb London and I did tell him so myself. Mark Packard

Positive: Responsiveness Had a great experience with Plumb to get a prompt quote. They called me right away ask me questions about my boiler. Very professional. Didn't get the chance to use there services as my landlord decided to go another way but was highly satisfied with the customer service they showed.

We recently used Plumb London for the first time after having had a disappointing experience in the past with other local plumbers - this was a real difference! It was very easy to arrange the appointment and on the day we were kept advised of the timescales - he was running late due to traffic - but I was called twice: once by the office and once by the plumber on route to let me know. When he did arrive he explained in detail what the problems were (he was fixing two different leaks in the kitchen and the bathroom); what he needed to do to fix it; what parts he was going to get, from where and how long he was going to be. When one of the leaks turned out to be a bigger job that expected he gave me options and went above and beyond to resolve the problems. Afterwards he cleaned up and apologised for taking so long but he clearly was meticulous and wanted to get it right which I really appreciated. He was the model of a professional tradesman and I will now only be using them!

We had our new boiler installed by Plumb London in 2013 and have subsequently used them for services each year. They are great - very reliable and efficient and always turn up when they say they will. The engineers know their stuff and make you feel reassured. I would recommend!

Outstanding service at the most reasonable rates. Replaced the failed boiler with professionalism and kind support. The technician was amazing with personality and was obviously very competent. Restored my trust in the industry.

Work performed (replacing taps in bathroom and kitchen) was done quickly and to a high standard. Plumber was very professional and courteous and was able to come at short notice. I would use this service again. The quote was a bit higher than I was expecting for a fairly small job, and since it is generated as a single number by a computer it doesn't give a breakdown between parts and labour. I did raise this during the follow up call and they said they'd try and send something over. Not a big deal but it's nice to know exactly what you're paying for.

Perfect service I made an enquiry online, got a call back almost immediately and arranged the visit very quickly and easily. Engineer was efficient and pleasant, I was very happy with the service I received.

Top notch service. Polite call taker who gave all the details I needed and took the information the plumber needed. The plumber arrived a few hours later and fixed our boiler within an hour. He was professional, friendly and gave great advice. Highly recommended!

Good service Had two visits recently. First one delayed a bit due to a difficult job before mine which is always a bit frustrating. Omar gave me clear advice on a job I wanted doing. A quotation was raised within a few days and the job completed efficiently by Omar the day after I had accepted quote. 'Phone communication with the company was good. Third time I have used Plumb London and I hope the good standard continues.

Great service! Efficient and friendly staff took my call and the heating engineer was prompt. The engineer took the trouble to listen and then explain so I felt the boiler problem was effectively fixed. I'm using them again if I need to no problem.

Very easy to book and very quick service. They were able to send a plumber the very day I called and sorted out the issue (replacing tap and waste) very quickly and for a fair price. The office (Jack) and the plumber (James) we’re friendly and professional.

Very responsive, high quality work, excellent communications A boiler replacement done at short notice. A great job, performed very quickly, and with some excellent, pragmatic advice given on the options and the best way forward. I was very pleased with the service and will use them again.

Positive: Professionalism, Quality, Responsiveness We had a few holes in our downstairs toilet soil pipe so I got in touch and they sent the plumber round the next day to have a look and provide a quote. He was polite, professional and during the COVID outbreak, ensured he kept 2m away at all times and wore gloves. After inspection, he explained exactly what needed doing. This was followed up by a phone call and a fixed quote online. We accepted and quickly arranged the repair work. He arrived promptly and it look less time than predicted. He got me to check before he sealed up (which he did a great job of) and again, always polite and friendly. He also threw in a free flush repair! Second time we’ve used Plumb London and as always, excellent job and highly recommend them! Like

Great job taking care of an old blockage which made our garden flood. Second engineer they sent was on point. Customer service needs a bit of work as multiple people got in touch with me for the same issues and I could see that communication was a bit of an issue. Overall a good experience, would use again.

Replaced our old boiler with combo system. Responsive to quote and sent good engineer to do it who gave us confidence they would deliver so went with them despite not being cheapest. Did a great job at short notice, on time and high quality. System tested and clearly explained. Good pre and post job support from head office. Would recommend highly.,One of three companies to quote on a boiler replacement. Quick to send an engineer to do the quote and he did a thorough inspection that others did not. Whilst they were not the cheapest we had most confidence they could deliver on time and quality. They did not disappoint. Engineers prompt and polite, worked hard and tested and explained everything well. Also cleaned up really well. Good head office support and follow up. Would recommend.

Fast service and great job - many thanks! Only issue was some staining left by engineer which will need white spirit to clean up. Would have been nice for engineer to do this either at the time or at a later date.

Professional Company & Great Service. Very professional company - have used many times and always on time and excellent customer service. Would recommend to anyone with either large or small plumbing/heating needs!

Professional and reliable service. I needed a plumber to fix a leak and unblock the kitchen sink during the Covid-19 lock down. After booking the appointment for the next day, the clear instructions on how to keep both the engineer and household members safe during the visit were sent via WhatsApp and text. He arrived promptly and worked in the kitchen while I was in another room. When he had finished we communicated at a safe distance. He was very professional and polite, and he had cleaned up afterwards. I have nothing negative to say about the experience. The charge was by the hour, and I would think comparative with other companies.