Heating Engineers North Woolwich

Professional and reliable service. I needed a plumber to fix a leak and unblock the kitchen sink during the Covid-19 lock down. After booking the appointment for the next day, the clear instructions on how to keep both the engineer and household members safe during the visit were sent via WhatsApp and text. He arrived promptly and worked in the kitchen while I was in another room. When he had finished we communicated at a safe distance. He was very professional and polite, and he had cleaned up afterwards. I have nothing negative to say about the experience. The charge was by the hour, and I would think comparative with other companies.

Would recommend - fixing shower leak I’ve had several plumbers round to deal with my leaking shower and they haven’t been able to resolve the issue. It was no bother at all for Brandon. Organising the appointment was quick and easy and reliable. I would definitely use you again. Fixing the shower leak has given me my sanity back!

Outstanding service at the most reasonable rates. Replaced the failed boiler with professionalism and kind support. The technician was amazing with personality and was obviously very competent. Restored my trust in the industry.

Work performed (replacing taps in bathroom and kitchen) was done quickly and to a high standard. Plumber was very professional and courteous and was able to come at short notice. I would use this service again. The quote was a bit higher than I was expecting for a fairly small job, and since it is generated as a single number by a computer it doesn't give a breakdown between parts and labour. I did raise this during the follow up call and they said they'd try and send something over. Not a big deal but it's nice to know exactly what you're paying for.

Perfect service I made an enquiry online, got a call back almost immediately and arranged the visit very quickly and easily. Engineer was efficient and pleasant, I was very happy with the service I received.

Service Excellence I would say Plumb London have got me made when it comes to providing services. Great communications, extremely knowledgeable staff, prompt attendance, expertise with investigating the fault as well as installing a new heating system with absolute attention to detail and continuous updates of progress, explanations, issues as well as knowledge transfer for day to day running of the new system. An excellent family run business to engage with and to deal with the work required. I would highly recommend Plumb London and their staff.

Really happy with our experience of… Really happy with our experience of using Plumb London. I contacted the company to look at a water leak in the flat and they sent an engineer out the same day. The staff were friendly and helpful. Also the problem was quickly identified and fixed. Would highly recommend for a fast response time and reliable service.

Excellent service Had an issue with our hot water not working due to a broken valve. Two visits were made to my property to fix the issue. Both times the engineers were on time and provided an excellent service and explained what they were doing. I was also contacted regularly with an update on roughly when to expect the engineers to arrive at the property which was greatly appreciated. The problem was fixed. Overall I’m very happy with the service and would use Plumb London again.

Matt was very friendly and helped fix… Matt was very friendly and helped fix my issues quickly and efficiently. He explained what he was doing every step at of the way. Will definitely use them again.

Great customer service - do what they said they would! The pump on the shower had given up the ghost. we needed a new one... who to trust? Plumb London. They came looked at what was needed - gave us a price. said it was hard getting parts. gave us two dates but said the first was unlikely due to parts shortage. came and fitted it a week later. The pump is a good one - mid range - fair price. very happy with the service. The fitter was a delight, would highly recommend and we would use again.

Reliable Reliable, friendly and efficient service. I’ve used Plum London twice when installing a new boiler and both times they were quick to help, provided various options and then had the boiler installed and up and running within 2 days. I wouldn’t hesitate to recommend them to others.

Extractor Fan Installation The experience was a really good one. Mo kept in touch with me when he was going to be late. He and his sidekick carried out the work really well, it was not that easy. They cleaned up well after the job was finished. Mo has a good personality and is obviously good at what he does. He is a really good representative for Plumb London and I did tell him so myself. Mark Packard

Positive: Responsiveness Had a great experience with Plumb to get a prompt quote. They called me right away ask me questions about my boiler. Very professional. Didn't get the chance to use there services as my landlord decided to go another way but was highly satisfied with the customer service they showed.

Adam arrived for a second appt on time Adam arrived for a second appt on time, changed and fitted new pipes to the heating system in record time - checked the boiler and left. I would certainly recommend Plumb London - very good quick service - my go to Plumbing and Heating firm for sure!

Great job taking care of an old blockage which made our garden flood. Second engineer they sent was on point. Customer service needs a bit of work as multiple people got in touch with me for the same issues and I could see that communication was a bit of an issue. Overall a good experience, would use again.

Plumb london customer service was very… Plumb london customer service was very good they kept me Informed when the plumber was going to be later than expected. The plumber was very professional quick and tidy. But I was a bit shock that a aqua vac that was used for a few minutes using my electric was classed as machinery and had a extra charge.

Vlatiko arrived on time for the gas safety check and central heating maintenance. He was able to quickly identify a couple of problems and arranged a prompt return visit to fix them. Plumb London ensured I was reminded of the visits and were quick to follow up and check I was satisfied.

VERY HAPPY WITH NEW BOILER I was really pleased with the service provided by Plumb London. The engineer Kaywan who replaced my boiler worked hard to ensure that the job was completed within the day. Very happy to haveit all sorted so quickly

Our boiler broke down and called Plumb London in panic. The service was excellent! Within a few hours an engineer was here and when it showed out we needed a new boiler it was installed the day efter. The engineer was extremely friendly, professional , knowledgeable and helpful (he even helped to take my sons drone down from the tree). I will definitely recommend Plumb London to my friends!

Impressive Local Plumber Really pleased to find a reliable and trustworthy local plumber when we needed one. It can be a minefield just knowing where to start. Plumb London were professional from my I initial call to the work done by the plumber. I also liked the pricing. It was very clear from the start and I think fairly priced. I would certainly use them again and recommend.

Honest, reliable, efficient, excellent service Excellent service. Had a call back within minutes, exceptional service over the phone, clear communication and received a same day service. Engineer was friendly, professional and efficient. Blown away. Honestly best experience in London yet!

Very responsive, high quality work, excellent communications A boiler replacement done at short notice. A great job, performed very quickly, and with some excellent, pragmatic advice given on the options and the best way forward. I was very pleased with the service and will use them again.

Positive: Professionalism, Quality, Responsiveness We had a few holes in our downstairs toilet soil pipe so I got in touch and they sent the plumber round the next day to have a look and provide a quote. He was polite, professional and during the COVID outbreak, ensured he kept 2m away at all times and wore gloves. After inspection, he explained exactly what needed doing. This was followed up by a phone call and a fixed quote online. We accepted and quickly arranged the repair work. He arrived promptly and it look less time than predicted. He got me to check before he sealed up (which he did a great job of) and again, always polite and friendly. He also threw in a free flush repair! Second time we’ve used Plumb London and as always, excellent job and highly recommend them! Like

A company which delivers what they promise The engineer showed up in time. Did the work diligently. The finish was neat. After completing the work, he left the place clean. He came prepared to satisfy some operational detail I had requested. The sales assistant is a good listener and was prompt to respond to my suggestions.

Very professional and friendly service Very professional and friendly service, which I am extremely satisfied with! I had arranged an appointment for the middle of the working day while I was working from home, and the disruption was minimal - it took a minute to explain the issue, then carried on working in another room, and 45 minutes later the plumber let me know it was sorted. I would highly recommend

Very quick appointment and the engineer that came did a great job, fixing an old pipe in the process that probably would have cost me much more down the line if he hadn't spotted it. Will repeat business.

The engineer was quicklt able to diagnose the problem and source replacement parts locally saving time and money. I would definately recommend these guys and will use them again myself, but hopefully not for while.

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Good Plumbing Option I had a leak that was not so quick to solve. It needed a replacement, not just repair. The engineer made a quick assessment on the first visit and then did a great job when he came back. Very thorough, explained everything very well, covered all my concerns. All was to high standard. I did have an issue with the admin side. I was promised a quote within 2-3 days but didn’t get for a week. There can always be delays with suppliers, etc., but my issue was that I always had to chase to get an update, rather than the company reaching out to me.

quick response and great service Responded really quickly to my enquiry and came the next day to give me a quote, and sent someone to replace the boiler for the very next morning. This was brilliant as I had no heating and hot water and they were the only company I spoke to who were willing to try their hardest to sort out quickly - all other quotes were giving me dates in a weeks time at same/similar cost. Both guys I met were lovely and talked me through the process in layman’s terms which I really appreciated, and advised me on the benefits of different thermostats etc. Work was done efficiently and well and I have 0 complaints, would definitely recommend

Fantastic, friendly and rapid service, thank you guys! We recently had a blocked drain and unusual smell in our ground floor London flat. Brett Boyer supported us in fixing the drain. He was amazing, he quickly identified the blocked drain and fixed - the same day, and he went beyond the initial call out to CCTV other areas of the property to ensure the smell was dealt with. Brett was such a lovely guy, he talked us through the problem and showed real empathy in helping us to remove the odour. I would highly recommend Plumb London, and Brett, and appreciate their support.

Efficient service Very good punctual service for a fairly simple job but needed a part so he drove to the nearest shop and purchased it fitted the part. Just a little pricey for the simple job though but know it was done properly.

Great service for boiler and repairs I had my boiler serviced and some plumbing repairs all completed within a few hours of my request to have the work done. Excellent service, very pleasant engineers. Highly recommended.

Excellent, professional service We needed emergency help to fix a broken boiler on the weekend when we had no heating or hot water. We got a Plumb London engineer out on the same day, in just a few hours, and he did an excellent job. He needed a part to finish the work, so he even came back on a Sunday on his day off to finish the job! We wouldn’t hesitate to recommend Plumb London for doing high quality work very efficiently and professionally and with excellent customer service. It was a pleasant change from the poor service we’ve usually had from plumbers and gas engineers.

We recently used Plumb London for the first time after having had a disappointing experience in the past with other local plumbers - this was a real difference! It was very easy to arrange the appointment and on the day we were kept advised of the timescales - he was running late due to traffic - but I was called twice: once by the office and once by the plumber on route to let me know. When he did arrive he explained in detail what the problems were (he was fixing two different leaks in the kitchen and the bathroom); what he needed to do to fix it; what parts he was going to get, from where and how long he was going to be. When one of the leaks turned out to be a bigger job that expected he gave me options and went above and beyond to resolve the problems. Afterwards he cleaned up and apologised for taking so long but he clearly was meticulous and wanted to get it right which I really appreciated. He was the model of a professional tradesman and I will now only be using them!

Plumb London had great customer service, ensuring they update me with the progress a few times in the same day. The Plumber made extra effort to ensure I get the necessary parts same day to ensure all fits to the requirements even if this meant visiting many stores. The plumber was very knowledgeable and spotted things missed by the insurance contractors. Very pleased with the service, totally recommend!

Good communication from the customer service team Jack was polite kept his eye on the ball and very quick. Polite friendly Plumber did a great job and worked quick. would definitely recommend to every one.

Very pleased. Problem: leaks behind toilet cistern and constant trouble with water flow. Found 'Plumb London' on internet. They were good on the phone, then prompt to get to us. The guy was on it straight away, worked out all the problems and sorted it. Could've made it easier for himself by cutting away wood panelling but instead was really careful and tidy. Wore a mask the whole time as per current regulations etc. Nice job well done and happy to recommend them. Cheers.

I would highly recommend this company. Everyone I spoke with were so helpful, friendly and professional. They sent someone out same day to investigate the issue. Once the part was delivered they arrived back to fix the issue. It was swiftly fixed and I was told to let them know if any issues. The plumber was careful to clean and tidy up after him. I’m so glad that I found this company and will be sure to use them again in the future.

Plumb London provided a first class service from start to finish: from the advisor on the telephone to the standard of work delivered by our plumber, I have nothing but positive comments to make. Costings were very reasonable and clearly explained (and our plumber worked extremely hard to ensure that the work was completed in the minimum time). The standard of work was not only excellent but our plumber was also extremely helpful, friendly and polite. I have no hesitation in endorsing the service offered by Plumb London and will certainly use them in the future for all our plumbing work.

Vert responsive and professional service. I needed a plumber same day after 5 pm and they were able to arrange one promptly. Communication via email and phone and clear details on pricing (which was very competitive). The plumber who attended was thoroughly professional and completed the job within an hour. Top notch and highly recommended

Professional, Polite & KnowledgeableAbout My Problem Plumber came at expected time slot, very polite, knowledgeable, and managed to fix my issue quickly - even had the part I needed in the van, a nice surprise!

Efficiency and professional service Fast and efficient service does come at a price . Make sure you request a detailed quote before any wirk takes place . I was initially charge £40 to switch off the mains water supply which in effect took 3 seconds to do!

Good professional plumber The plumber was competent and my problem seemed to have been resolved. He asked me to check the pipes were tight enough at the joints and a couple of them weren’t, so he tightened them up a bit more. This is the reason I gave 4 stars. Other than that, my leak has been fixed and hopefully it will be ok for along time.

Top Job! Polite and efficient appointment booking. Excellent engineer; punctual and polite with everything explained. Will definitely use again - so much better than other plumbing companies I've used previously.

Matt was on time, pleasant, polite and kept social distancing. He did the job quickly and well. I hadn't paid a plumber for 20 years so it was more expensive than I remembered, but he made the costs clear up front. It was worth every penny. Will definitely employ Plumb London again.

Very good service and workmanship Very good service and workmanship. Courteous fitters and completed the job when they said they would, cleaned up well and left the site as they found it. Operation of boiler explained sufficiently and paperwork left in good order. Slightly pricey, hence four stars, not five, but ultimately turned out to be worth it for the peace of mind.

Reliably prompt, friendly service Plumb London has now done three or four jobs for me, including work on a drinking water filtration system. The installation of a new gas boiler was the most recent. They answer the phone promptly and reliably turn up. The two plumbers who came at various times, and most recently the gas engineer, were friendly and happy to answer questions.The company and the gas engineer both provided ample information about the new system, the guarantee, etc.. Invoices state clearly what has been done, along with the name of the person who did it. Payment processes are smooth. I wouldn't hesitate to recommend them.

A good job Good to see Besi again - he got all our radiators working and showed us what to do if one fails again. He also recommended that we keep the existing radiator valves, since new ones are all made of plastic and don't last nearly as long. So - good service, good advice and no 'hard sell'! Thank you!. The reason for 4 stars rather than 5 is that there was a bit of a mix-up over the appointment - no-one turned up the day first arranged so we had to re-book. However 2nd time lucky!

A Very Pleased Customer I am extremely pleased with the services of Plumb London. My boiler stopped working on Sunday and I had no heating or hot water for two days, as Monday was Boxing day. I called a gas engineer from a different company first, but after spending an hour they were unable to identify the problem. I called Plumb London for a second opinion. Luke, who took my call, was very polite and reassuring about the quality of the work of the company, which put me at ease. Adam the Gas engineer attended punctually, he was very professional, polite and you could tell that he knew what he was doing. Within 10 minutes he identified the issue and my boiler was back on working perfectly and I was so impressed. In 15 minutes work was a wrap and I'd definitely use this company again, and would recommend them. Joanne

Quick response, punctual and professional Quick response, turned up on time. Knowledgeable and professional approach. Took safety issues very seriously. Cleaned up thoroughly and took all waste materials away. Of course, not a low cost option, but replacing a boiler is not something to cut corners on!

Boiler service and plumbing fixes Arrived in agreed time slot and worked efficiently to service the boiler and fix leaking bath and replace tap and waste. He explained the work required after I described the issues and left him to it. Will be very happy to use again.

Fantastic experience We had a great experience with Plumb London. We called with a leak that needed urgent attention and when we called Louise was very helpful, professional and friendly. She was able to get an engineer out within 3 hours of our call. William, our engineer, was equally professional and very knowledgeable, fixing the problem quickly all while giving clear details of how he fixed it. He was also able to source parts from elsewhere in the city on relatively short notice. Overall a great experience and I’d certainly use this company again in the future.

Overall professional, and good communication I removed one star only because I booked quite an urgent same-day service first thing in the morning, and only at the end of the work day was told that unfortunately the appointment can't be met. However, the plumber did come first thing the next day, and was very pleasant and professional. Likewise the communication with the office was always clear, informative, and friendly, and I got a text confirming the details after every phone conversation. The eventual fix was done quickly and well.

The plumber was unable to properly… The plumber was unable to properly clear the shower drain blockage, he was not really sure why he could not clear it. It could be lime scale buildup in shower drain or the main drain for the building. So generally £108 was not well spent.

Boiler Repair After contacting Plumb London I was given an appointment for the same day. I was given a time slot when to expect the engineer and was advised the time he would arrive. On arrival the engineer was very friendly, polite and professional. He knew straight away what was wrong with the boiler and set to work to fix the fault. I would definitely recommend your company for boiler repairs.

I've had huge problems with our hot water and heating system for the last 3 years and this is the only plumbing company that managed to resolve our issue. Engineer Pavel was very experienced and confident in his work. He went an extra mile and carried out safety checks long after the work was finished. Customer services of Plumb London are also great, as I received calls to let me know when the engineer was on their way. I will continue to use this company as they tick all the boxes when it comes to experience and quality of the work.

I phoned Plumb London because water was leaking from the WC onto the bathroom floor. Chris arrived at the time expected and diagnosed the problem very quickly. He then went to get the parts and came back within half an hour and did the repair. He cleaned the area thoroughly and was very efficient. I will definitely call Plumb London again if I need more plumbing work done.

Answered the phone straight away, took all relevant details, got someone out to me within a few hours and even though they gave a 4 hour time slot they were accommodating in terms of allowing me to say I would not be there at 12, but back by 12:30pm. Engineer was good, identified the issue straight away and only needed 30 mins work to get it done. Efficient and didn't mess around, which is good when you're paying per 30 mins. Would recommend and use again.

Great service and very friendly engineer who was very knowledgable and helped sort a problem I had with HomeServe after a boiler health check. Easy booking process and friendly staff, would definitely use again!

Positive: Professionalism, Punctuality, QualityGreat service. Andrew arrived within an hour of my call. The job was done during lockdown, so the guys in the office made sure the entire process was undertaken using proper social distancing. Andrew did a perfect job and was very diligent in explaining what he did and why, and how to avoid future issues.

Very satisfied with the work done by James and the quick response by Plumb London. The total response time from my intial call to resolution was about 3 hours, work was carried out efficiently and everything was cleaned up perfectly. Would definitely use Plumb London again.

A good experience for a new boiler installation I had a new boiler installed yesterday and I'm very happy with how it went. Engineers Connor & Brandon were personable and knowledgeable, punctual, and efficient and everything was left clean and tidy at the end of the day. Plumb London is probably not the cheapest but my experience was definitely good value for money. No hassle or unexpected costs for little deviations from what was expected (an underlying fear I have when having this sort of installation/work done).

Plumb - Highly Recommended Efficient, professional and smooth running company - you can tell Plumb have been in the business a long time. I had two engineers see to a kitchen tap issue, both were very polite and good natured people, as were the team booking and organising the visits. Will be recommending to my friends in the area. Thank you!

Great friendly service. Same day appointment. Turned up on time. Even though the work was done quickly it felt like a proper job not a quick fix like the previous company we used. Overall reliable and trustworthy.

Job well done! Very quick and easy service in having some pipe work cleaned out and replaced. Brett was clear about what he was doing (and what we need to do to take care of the system) and left everything in perfect working order!

Super-fast response, accurate diagnosis and fast return to fix with part. I’d mark 5 stars but the hourly rate is pretty high as was the mark-up on the part. That said, p’raps it’s worth it to have a fast and 100% effective service. You get what you pay for..

Replacement Shows and Tray Seal Had a leak coming from the shower, Matt came round and quickly diagnosed the problem and explained what needed to be done (replacement shower and shower tray seal ) Stated the job would take between 2 and 2.5hrs. However unlike other firms, he couldn't estimate that duration and had to go for 3hrs, which felt unjustified given the time estimation and the relative predictability of the job. Matt ordered a new shower, which I didn't see but I did confirm with operations over the phone it was the same design as my current shower. When the shower was fixed this wasn't the case, with the taps been a different shape to the sink. I should have asked to see the shower but it should be standard procedure to show the design before ordering. The fitting of the new shower was done professionally and to a high standard (though communication on when it was going to be done was patchy). Matt was friendly, wore PPE throughout and did an excellent job. The job easily took the time estimated but couldn't be quoted for. I would use the company again and would highly recommend Matt. They should review the agreement process for replacement parts (make sure they show the parts), review the ability to quote half hours and ensure clear communication throughout the job.

Excellent job and customer service. Really responsive on queries and helpful. I felt Matt who came to change my taps and sealant did an excellent job. Polite, friendly and did a really neat job. Also left the bathroom tidy and clean afterwards. Would highly recommend as I’ve had a couple of horror plumbers from elsewhere in the past.

Great service! Efficient and friendly staff took my call and the heating engineer was prompt. The engineer took the trouble to listen and then explain so I felt the boiler problem was effectively fixed. I'm using them again if I need to no problem.

Very easy to book and very quick service. They were able to send a plumber the very day I called and sorted out the issue (replacing tap and waste) very quickly and for a fair price. The office (Jack) and the plumber (James) we’re friendly and professional.

I am very pleased with the work carried out by Plumb London - the customer pays for this service but it's definitely value for money - and peace of mind. In my particular case I had to have a damaged external gas pipe removed and replaced - because of it's awkward location it looked a difficult job. but the work was done with great care and efficiency. A special word of praise too about the engineer, Miran, who carried out the work - excellent work - once again, thanks!

PLUMB LONDON SOUTH LONDON Quick response and although the work took longer, they were diligent in making sure it was done as professionally and well as possible . they were courteous and responsible in dealing with me and my family and the job was completed to a high standard

Besi provided a prompt, efficient service at a reasonable price. The boiler was installed quickly, and the working area cleaned thoroughly afterwards. Instructions were clear and we now have a fully operating boiler - would recommend Plumb London.

Leaking Pipe As usual a prompt response from Plumb London - I called on a Saturday morning at around 9 a.m. and a plumber arrived at 11.15..... the repair was a small one - a leaking pipe that connects to my washing machine - but a vital repair as the dripping pipe if not noticed would have leaked into the flat below.... the plumber worked quickly and efficiently - and did a great job, as well as servicing my CH boiler - thanks!

Responded swiftly and a friendly knowledgeable plumber named Dave came to our door. He managed to fix the problem explaining what he was doing as the job went on, we felt very safe in his capable hands. Thanks!

Very happy with the service received from Plumb London. As a landlord it's great having a firm that'll liaise directly with tenants and then turn up when they say they will. Have used Plumb London on a number of occasions for servicing, annual checks and emergency repairs and will continue to do so.

I've had Plumb London around a few times to service my boiler and have been very happy with the service provided. They are always professional and easy to deal with, as well as accommodating for working around my schedule. They are always transparent about the cost, which is always highly appreciated.

We own a number of flats in the N1 area and like to keep our work local when we need assistance. We initially used Plumb London for a number of small jobs and have now moved on to use them for all plumbing jobs large and small. They are timely, efficient, always answer the phone and no query is to big or too small. I highly recommend them as landlord and as an owner of a house in Islington.

The engineer who covered the SE1 area did a wonderful job. The most difficult part was AFTER he fixed the problem – due to the set up of the kitchen it was almost impossible to get the washing machine back where it was. But he managed: after a huge amount of effort. Very grateful. He deserves a medal.

We've used the company three times already and every time they delivered - last time was quite a complex job requiring a few adjustments, which not every plumbing company would take on. Their plumber did and managed to solve the problem. The prices are competitive and what we like about them is that you can book an appointment quite quickly (next day or so) whilst other companies require you to wait more than a week for appointment.

SUPER plumbers! Called PlumbLondon late December to help with a water crisis in our office that no other engineers or plumbers could figure out! They came out today - and within 5 minutes we had water in the office! Amazing! Fast, friendly and super efficient service! Will def make use of your services again and recommend to all! Thank you :)