Heating Engineers West Hampstead

Omar came round from Plumb London on two separate occasions. He was so polite and friendly and enthusiastic. It was a pleasure having him round to do his work. He expertly fixed a leaking outdoor tap and also provided advice on plumbing for a fridge and bathroom. Omar was a lovely chap. Thanks for your help!

Blocked double kitchen sink in NW5, complicated by the fact I'd just poured 1 litre of One Shot into it, causing the various u-bends underneath to start dripping 90% sulphuric acid down under my sink and getting everywhere, with both sinks still blocked. It was 4.30pm on a Monday; googled this lot; they said No Call Out Charge and a reasonable hourly rate, and that's exactly what I got. No fuss, they turned up 20 minutes later which was a godsend, job took 15 minutes and the "hydrochloric acid is burning through my pipes and floor" fears were allayed within moments of the plumber (Ivo) arriving. Must admit I assumed the acid situation would drive the costs up. Not the case. I rarely write reviews but happy to recommend this plumbers it's actually the best emergency callout I've ever used.

Homeserve and Alpha left me without heating and water for 3 days, then deemed my boiler beyond repair and wouldn’t replace it. I called Plumb London in despair at the end of the day and they sent an engineer round within the hour. Mo was exceptionally professional and helpful, spending time answering my questions and assessing things properly before producing the quote, so I felt confident in the choices I made, whereas other companies spent less than 5 minutes and tried to hard sell specific products. Plumb London office staff were extremely helpful, Conor stayed late so I could get another quote before making a final decision to ensure if I did choose them the work could be carried out the following day. Mo attended the following day at 07:30 (because he knew I couldn’t take another day off work) installed the new boiler and fixed the damage which had been done by Alpha previously. He completed the work to a very high standard, I had heating and hot water when I got home and Mo had done the job thoroughly and neatly, cleaning up afterwards. It was a long job and he stayed until 19:30, but even though he must have wanted to get home he took the time to talk me through the work and show me how to operate the system. He was cheerful and polite and exceptionally professional throughout. I could not recommend Plumb London enough! Thank you!

We called Plumb London after our boiler stopped working, and remarkably got a fantastic engineer, Adam Lynch round within 3.5hrs, and a new boiler and pump installed the next morning! Adam was incredibly knowledgeable and very honest, and with our new and more powerful boiler and pump, the radiators furthest from the water tank that barely heated are now roasting.

After having no heating or hot water for over a week, and my boiler insurance company being completely unhelpful, I rang Plumb London to get an engineer over to have a look instead. Mo was great. First visit he said that the flue wasn't safe and would need to be replaced, as well as a new boiler fitted to accommodate a different sort of flue. Not the best news, and I assumed it would be days before that could be organised. He said that he could be over the next day if I agreed to the quote, and have it all working again in no time! True to his word, he was booked in as soon as I was ready, and worked about 11 hours to get it all done the same day, upgrading a bunch of other things at the same time. Friendly, polite, outstandingly helpful, he was a legend!

Great company I have used them twice in the last week first to fix some errors from another company and secondly to get my boiler serviced. Pavel really knew his stuff and was very friendly and quickly sorted out the issues. Andy who serviced my boiler today was very efficient and friendly and both were happy to give me advice to help me moving forward I would definitely recommend and feel confident using them again. The stafff in the office are also helpful and friendly.

I’ve used Plumb London a number of times and haven’t been let down by them. When one plumber wasn’t able to make the appointment, they ensured we had a replacement as soon as possible and received a discount. Most recently we’ve had to get a totally new boiler and our plumber, Mo, went above and beyond to get our new system supplied and fitted. I’ve recommended them a number of times and will continue to do so. Thanks for keeping us warm!

Very quick response to my request, with someone round to fix the issue within 24 hours. The plumber was professional and quickly identified the issue, purchased replacement parts and fitted the tap. Would use Plumb London again.

Great service from start to finish. I was a little wary about plucking a firm from the internet, as we all are, but reading some of the reviews I decided to go for it. The chap who came round to do the job, Adam, was superb. Extremely knowledgeable, very friendly and professional. He advised me what needed doing, we tried a couple of things to diagnose the problem and this was sorted. Following this he carried out a full service and even though he couldn't complete all of it in one go due to access issues, he came back to finalise as requested. On each occasion Adam was very punctual and never turned up late, he was also very tidy, and worked quickly and efficiently. I hope all their operatives are as good as him.

Had a Plumb London plumber call out to me today. Work was done efficiently and to a high standard. Before any work was carried out everything was explained to me in a simple way and parts needed were identified so no nasty surprises when the bill came. I felt the cost fairly reflected the quality of work done. Will definitely use again!

QUICK EFFICIENT AND PERSONABLE Rang Plumb London on Monday afternoon and an engineer turned up Tuesday morning. He couldn’t have be a nicer guy, he sorted out what he had turned up to do then I asked him several other things which he helped with plus he even helped changed door handles when the carpet fitted for locked into one of the rooms! I will certainly use Plumb London again, and no no hesitation in recommending them

Had a leak coming through the ceiling from the bathroom above. Our plumber was able to come round at short notice and quickly find out what the problem was, then fix it the next morning. Very happy with the service.

The two guys that came to my house were very professional and reassuring the work they did was done to fit in with my schedule and with as little up heval as possible.I got the company from the internet and the reviews promoted me to ring and book them to come to my house . I would for sure recommend the company to any one needing their there services. Thank you once again Mrs Buckle

Called these guys out due to needing a plumber. I bought a part that i was unable to fit and unsure as to if there was a further issue. A plumber was sent and he fitted the part and gave the advice we needed. Brilliant help in an emergency would recommend Jay

The appointment was booked for the next morning, I got a call 30 mins before arrival, the plumber was polite and efficient, and the cost was reasonable. What more can I say? Very pleased, definitely recommend.

Easy to book a convenient appointment. Engineer arrived on time. Very courteous and thorough boiler service (did everything on the Which magazine boiler service checklist). Identified a fault and fixed it there and then. Decent price. Would definitely recommend!

Excellent Plumb London Plumb London is one of the best companies I have ever dealt with. All the staff are friendly and very helpful and the standard of work is excellent.I will recommend them to everyone

Really positive experience! They arrived on time, were courteous, knowledgeable, explained everything carefully and offered good suggestions. They were very friendly yet maintained 100% professionalism.

So often you phone through to call centres and the person on the other end of the phone clearly can't be bothered. Not so this time, what a pleasure to speak with Zeena who dealt with my query quickly and with care. Thank you!

I am new to the housing market, and was daunted by finding a trustworthy plumber for the first time. After quite a bit of research I settled on Plumb London as they appeared friendly and efficient. They lived up to expectations. The team in Office were helpful and switched on, and the plumber who arrived was polite and fixed the leak whilst taking the time to explain the issue to me and what he had done to remedy it. I would happily recommend them.

We were truly delighted the day we called out Plumb London on an emrgency visit!! What a stroke of good fortune!!! That was last week, Besi arrived, what a knowlageable and dedicated engineer, very precise and really informative and we had a new boiler install. To day we had new pumps and motorized valves fitted as well as new timer and room thermostat. Was not an easy job however he made it seem simple without any hassle. He also had to rewire, really from scratch. Look the price is tranparent "agreed to" before work commences. Besi from Plumb London really has given us peace of mind after years of torment with our heating and bioler probs and idiots turning up and booking to return never to be seen again. Thanks to Jack, in the office!! really good customer care phone calls. Besi you are a true genius. Thank you to you all, you really do deserve it!!! Cheers from Ashurst Lodge!!!

This company were incredibly helpful when my boiler broke down. Conor in the office explained everything about the choice of boilers and Kaywan the plumber who installed the boiler was true to his word and fitted it in 1 day....and it was not an easy job. Would definitely use this Company again.

After suffering regular boiler breakdowns, Milenko at Plumb London was the first engineer to properly diagnose the problem and fix it once and for all. Plumb London kept in close contact with me, arranged appointments to fit with my timings and provided a highly professional service at all times.

Joe came to sort the problem was absolutely super in always. He arrived in a timely fashion, was super nice and caring in how he dealt with the whole situation and with myself. Never seen such a top notch person and workwise was amazingly brilliant, thorough and meticuous. All is all very impressed by him. The Conor at the office was excellent too, offering excellent advice and support and arranging it all. I am definitely going to use them again and recommend them to everyone. Abhinay

Great service, both over the phone and in person - was super easy to get an appointment as well. Engineer was very professional. He also found a fault in our gas meter and called the emergency gas board for me, and arranged for them to come straight away. Good job he came to check it! Thanks Miran

Very helpful and professional. the engineer talked me through every stage of the repair and passed on some insightful information. they arrived within the timeframe allocated on the same day I called to make the appointment, now that they have the details of my repair on their system I will be using them for all future breakdowns/services.

We had a small but urgent job on a leaking toilet. I found the office very easy to deal with and reassuring. the plumber came at the booked time, assessed the requirements, got the parts and returned and effected the repair with one hour. Throughout he was polite and professional, leaving the area clean and tidy. We couldn't have asked for more and will use them again.

I had a boiler replaced in 2014 by Ivo, one of the engineers working for Plumb London, after struggling with my existing boiler for years. The work was done brilliantly and professionally. So much so that I have had them come back for ever boiler service since, and will continue to do so in the future. Their engineers are knowledgeable, friendly and always on time. Great company, great service.

Our leak was fixed quickly without any fuss - a relief. I'm particularly happy with Plumb London's customer service. They keep everything really clear and are fully there to help as well as to sort out any issues. Thanks!

Fantastic service from Plumb London. I've been a long standing customer with them and their service is always exceptional. Same day service, quick to resolve issues and always provide carefully explained explanations so you understand the work being carried out. I highly recommend them!

We have now used Plumb London twice, the engineer rings promptly to say they are on their way. The boiler and heating were serviced, a problem was found, the engineer sourced the part, collected it and completed the job in good time. An excellent service.

Great service. even though the engineer came late, it was fine as it was during rush hour. the problem was fixed, Adam gave insight into how to avoid the problem going forward and he made me aware of what he did to fix the problem.

Great service - Plumb London Great service. I had a plumbing issue that needed sorting in a flat I rent out.They came promptly. Dealt with the problem. Explained why it had happened and what to look for in the future. Would definitely use again.

Professional, prompt response and brilliant customer service From the moment I called to ask for an estimate for the installation of a vaillant Combi to the completed installation , only a day and a half passed and all throughout my queries were met with professionalism and courtesy. Jack, the sales manager inspired trust and reliability from the beginning, and everything he told me in that first call came to happen. Will and Russell came to inspect the old boiler , on the same day I called. They were competent, knowledgeable and really pleasant. They left the flat tidy and disposed of the old boiler. I have a guarantee of ten years on the new boiler so, I have peace of mind and relief that I did not leave my tenant without hot water for any length of time at all. So , I would recommend this company without any hesitation.

Great customer service other companies could learn from..... I needed someone to connect the water supply and filter for a new Samsung fridge/freezer as the instructions were difficult to follow. Unlike Domex - the company recommended by Samsung - Plumb London answered the phone and even offered an appointment later that day. The engineer (James) was polite, efficient, tested the water supply and explained how the ice maker worked. I will definitely use them again.

Really good job replacing our leaky shower. One company told us we'd need to rip out the entire bathroom for about £5k because it was all sealed in behind the tiles etc, but PlumbLondon had a really careful think about it and came up with a brilliant solution. It took a while to get the specific part and book in time to do it, but it was absolutely worth the wait, the plumber was lovely to work with and resolved what was a really complex piece of work brilliantly. So we will be using the company again, no question.

A great service from two of your plumbers and call-centre staff. I received a very fast and helpful response when booking the appointments and both plumbers arrived at the specified times. My issue, a leaking kitchen tap and subsequent replacement was handled quickly and professionally, very pleased with the result. I also appreciated the follow up call & email to check that I was happy with the job. All in all a great service.

Amazing customer service from start to finish,contact centre always available with proffessional advice and brilliant skilled plumbers available same day.Finding right people was always a challenge in London but now the search is finished.If You got any issue with Your boiler,bathroom,leaks these are the right people to talk to.Many thanks to the whole team!!!

Polite, quick service, reliable and efficient. I have used this company's services for 2 years running now. They send me reminders for safety certificates and whenever asked for any work done, it is done promptly and without any delay. Highly recommended.