Heating Engineers Charlton

Efficient service Very good punctual service for a fairly simple job but needed a part so he drove to the nearest shop and purchased it fitted the part. Just a little pricey for the simple job though but know it was done properly.

Great service for boiler and repairs I had my boiler serviced and some plumbing repairs all completed within a few hours of my request to have the work done. Excellent service, very pleasant engineers. Highly recommended.

Excellent, professional service We needed emergency help to fix a broken boiler on the weekend when we had no heating or hot water. We got a Plumb London engineer out on the same day, in just a few hours, and he did an excellent job. He needed a part to finish the work, so he even came back on a Sunday on his day off to finish the job! We wouldn’t hesitate to recommend Plumb London for doing high quality work very efficiently and professionally and with excellent customer service. It was a pleasant change from the poor service we’ve usually had from plumbers and gas engineers.

Servicing gas boiler. And investigating why thermostat wasn’t working / replacing it I have used Plumb London regularly for plumbing and boiler. They are always quick to book a job and all engineers I’ve had have been friendly - important as a woman living alone. The engineer fixed the boiler quickly and explained the necessary work and payment. Pleased with the service

Fixing burst pipe Don’t use this company. They charged me £1440 rather than £144 for a 10min job. I was in my overdraft for days and they didn’t give any discount or compensation. Their manager didn’t even respond to my complaint. Shocking customer service.

Very good service and workmanship Very good service and workmanship. Courteous fitters and completed the job when they said they would, cleaned up well and left the site as they found it. Operation of boiler explained sufficiently and paperwork left in good order. Slightly pricey, hence four stars, not five, but ultimately turned out to be worth it for the peace of mind.

Reliably prompt, friendly service Plumb London has now done three or four jobs for me, including work on a drinking water filtration system. The installation of a new gas boiler was the most recent. They answer the phone promptly and reliably turn up. The two plumbers who came at various times, and most recently the gas engineer, were friendly and happy to answer questions.The company and the gas engineer both provided ample information about the new system, the guarantee, etc.. Invoices state clearly what has been done, along with the name of the person who did it. Payment processes are smooth. I wouldn't hesitate to recommend them.

A company which delivers what they promise The engineer showed up in time. Did the work diligently. The finish was neat. After completing the work, he left the place clean. He came prepared to satisfy some operational detail I had requested. The sales assistant is a good listener and was prompt to respond to my suggestions.

Leaky valve under sink Great customer service, speedy response and great workmanship. I have used plumb London a few times now and can honestly say the quality in their work is great. They are very reliable and reasonably priced. Would definitely recommend

Identifying central heating issue and replacing thermostat Came out same day, fixed the issue with our thermostat, Connor was friendly and professional. Pricing seemed comparable to others in the area, charge in 30 min rates.

Great job taking care of an old blockage which made our garden flood. Second engineer they sent was on point. Customer service needs a bit of work as multiple people got in touch with me for the same issues and I could see that communication was a bit of an issue. Overall a good experience, would use again.

Plumb london customer service was very… Plumb london customer service was very good they kept me Informed when the plumber was going to be later than expected. The plumber was very professional quick and tidy. But I was a bit shock that a aqua vac that was used for a few minutes using my electric was classed as machinery and had a extra charge.

Replacing seized hot water tap cartridge, also replaced cold water tap cartridge. Brandon, from Plumb London, came and fixed my taps. He did an excellent job: friendly, explained what he did, left no mess al all. I’m definitely going to use Plumb London again, as the work was completed when I wanted at a reasonable price, and I’m a very satisfied with the result.

Identified boiler fault, fixed on the spot I accidentally damaged the cable between the boiler and the hot water tank; I called Plumb London and they sent James over the same day; he promptly discovered the issue and replaced the blown fuse. Moreover, he tightened a radiator valve that was slowly leaking and was happy to answer all of my questions

Service Excellence I would say Plumb London have got me made when it comes to providing services. Great communications, extremely knowledgeable staff, prompt attendance, expertise with investigating the fault as well as installing a new heating system with absolute attention to detail and continuous updates of progress, explanations, issues as well as knowledge transfer for day to day running of the new system. An excellent family run business to engage with and to deal with the work required. I would highly recommend Plumb London and their staff.

Really happy with our experience of… Really happy with our experience of using Plumb London. I contacted the company to look at a water leak in the flat and they sent an engineer out the same day. The staff were friendly and helpful. Also the problem was quickly identified and fixed. Would highly recommend for a fast response time and reliable service.

Repaired a leaking toilet Excellent workmanship - initially the company changed the appointment time and day, yet second appointment was attended within the agreed timescales and the repair work carried out the same day. Agreed a set price rather than the hourly rate - which I felt was more beneficial to me.

Plumb London had great customer service, ensuring they update me with the progress a few times in the same day. The Plumber made extra effort to ensure I get the necessary parts same day to ensure all fits to the requirements even if this meant visiting many stores. The plumber was very knowledgeable and spotted things missed by the insurance contractors. Very pleased with the service, totally recommend!

Good communication from the customer service team Jack was polite kept his eye on the ball and very quick. Polite friendly Plumber did a great job and worked quick. would definitely recommend to every one.

Very pleased. Problem: leaks behind toilet cistern and constant trouble with water flow. Found 'Plumb London' on internet. They were good on the phone, then prompt to get to us. The guy was on it straight away, worked out all the problems and sorted it. Could've made it easier for himself by cutting away wood panelling but instead was really careful and tidy. Wore a mask the whole time as per current regulations etc. Nice job well done and happy to recommend them. Cheers.

I would highly recommend this company. Everyone I spoke with were so helpful, friendly and professional. They sent someone out same day to investigate the issue. Once the part was delivered they arrived back to fix the issue. It was swiftly fixed and I was told to let them know if any issues. The plumber was careful to clean and tidy up after him. I’m so glad that I found this company and will be sure to use them again in the future.

Outstanding service at the most reasonable rates. Replaced the failed boiler with professionalism and kind support. The technician was amazing with personality and was obviously very competent. Restored my trust in the industry.

Work performed (replacing taps in bathroom and kitchen) was done quickly and to a high standard. Plumber was very professional and courteous and was able to come at short notice. I would use this service again. The quote was a bit higher than I was expecting for a fairly small job, and since it is generated as a single number by a computer it doesn't give a breakdown between parts and labour. I did raise this during the follow up call and they said they'd try and send something over. Not a big deal but it's nice to know exactly what you're paying for.

Perfect service I made an enquiry online, got a call back almost immediately and arranged the visit very quickly and easily. Engineer was efficient and pleasant, I was very happy with the service I received.

Great service! Efficient and friendly staff took my call and the heating engineer was prompt. The engineer took the trouble to listen and then explain so I felt the boiler problem was effectively fixed. I'm using them again if I need to no problem.

Very easy to book and very quick service. They were able to send a plumber the very day I called and sorted out the issue (replacing tap and waste) very quickly and for a fair price. The office (Jack) and the plumber (James) we’re friendly and professional.

Fixing Leak in toilet I had a leak from the toilet fill valve which was difficult to replace due to access. I called Plumb London in the morning and had a plumber out the same afternoon. Got the toilet fixed with minimal issues. All round good service.

Professional and reliable service. I needed a plumber to fix a leak and unblock the kitchen sink during the Covid-19 lock down. After booking the appointment for the next day, the clear instructions on how to keep both the engineer and household members safe during the visit were sent via WhatsApp and text. He arrived promptly and worked in the kitchen while I was in another room. When he had finished we communicated at a safe distance. He was very professional and polite, and he had cleaned up afterwards. I have nothing negative to say about the experience. The charge was by the hour, and I would think comparative with other companies.

Would recommend - fixing shower leak I’ve had several plumbers round to deal with my leaking shower and they haven’t been able to resolve the issue. It was no bother at all for Brandon. Organising the appointment was quick and easy and reliable. I would definitely use you again. Fixing the shower leak has given me my sanity back!

Investigate and replaced shower valve causing a disturbance. The first company that attracted me after searching online. I was assigned a plumbing engineer on the same day after making clear the urgency. Upon arriving, the engineer was confident about resolving after listening and investigating the problem area. Within the hour, the engineer returned with the necessary part and fixed the issue. For a 5*, I’ll recommend being completely transparent regarding processing the call out charge. I was told nothing will be taken until the engineer arrives and provides feedback however I had a ‘Pending amount’ deducted almost immediately after getting off

Servicing boiler and repairing radiators Excellent communication. The engineer was very good made sure he kept us in the loop the whole time he was working. All our radiators are now work, boiler was also serviced. The house is nie warm and toastie just in time for the snow. No mess at all made and he gave us lots of ideas and maintenance. Excellent service, friendly knowledgeable engineer, competitive pricing as well. Will definitely use again with confidence.

Plumb London provided a first class service from start to finish: from the advisor on the telephone to the standard of work delivered by our plumber, I have nothing but positive comments to make. Costings were very reasonable and clearly explained (and our plumber worked extremely hard to ensure that the work was completed in the minimum time). The standard of work was not only excellent but our plumber was also extremely helpful, friendly and polite. I have no hesitation in endorsing the service offered by Plumb London and will certainly use them in the future for all our plumbing work.

Vert responsive and professional service. I needed a plumber same day after 5 pm and they were able to arrange one promptly. Communication via email and phone and clear details on pricing (which was very competitive). The plumber who attended was thoroughly professional and completed the job within an hour. Top notch and highly recommended

Professional, Polite & KnowledgeableAbout My Problem Plumber came at expected time slot, very polite, knowledgeable, and managed to fix my issue quickly - even had the part I needed in the van, a nice surprise!

Efficiency and professional service Fast and efficient service does come at a price . Make sure you request a detailed quote before any wirk takes place . I was initially charge £40 to switch off the mains water supply which in effect took 3 seconds to do!

Good professional plumber The plumber was competent and my problem seemed to have been resolved. He asked me to check the pipes were tight enough at the joints and a couple of them weren’t, so he tightened them up a bit more. This is the reason I gave 4 stars. Other than that, my leak has been fixed and hopefully it will be ok for along time.

Top Job! Polite and efficient appointment booking. Excellent engineer; punctual and polite with everything explained. Will definitely use again - so much better than other plumbing companies I've used previously.

Matt was on time, pleasant, polite and kept social distancing. He did the job quickly and well. I hadn't paid a plumber for 20 years so it was more expensive than I remembered, but he made the costs clear up front. It was worth every penny. Will definitely employ Plumb London again.

The plumber was unable to properly… The plumber was unable to properly clear the shower drain blockage, he was not really sure why he could not clear it. It could be lime scale buildup in shower drain or the main drain for the building. So generally £108 was not well spent.

Radiator replacement and Boiler replacement Plumb London did 2 separate jobs for me. They estimated, quoted and replaced 6 radiators. Then during a routine boiler service their engineer found a leak with the flue (and potential carbon monoxide leak). They recommended replacing the boiler along with the flue (as it was already 8 years old) and were able to carry out all the work the same week. Both times, the engineers were efficient, competent and polite. And the customer service team was great. Their day rates are higher than much of their competition, but their service is quick and excellent and I would absolutely hire them again.

I am very pleased with the work carried out by Plumb London - the customer pays for this service but it's definitely value for money - and peace of mind. In my particular case I had to have a damaged external gas pipe removed and replaced - because of it's awkward location it looked a difficult job. but the work was done with great care and efficiency. A special word of praise too about the engineer, Miran, who carried out the work - excellent work - once again, thanks!

PLUMB LONDON SOUTH LONDON Quick response and although the work took longer, they were diligent in making sure it was done as professionally and well as possible . they were courteous and responsible in dealing with me and my family and the job was completed to a high standard

Besi provided a prompt, efficient service at a reasonable price. The boiler was installed quickly, and the working area cleaned thoroughly afterwards. Instructions were clear and we now have a fully operating boiler - would recommend Plumb London.

Leaking Pipe As usual a prompt response from Plumb London - I called on a Saturday morning at around 9 a.m. and a plumber arrived at 11.15..... the repair was a small one - a leaking pipe that connects to my washing machine - but a vital repair as the dripping pipe if not noticed would have leaked into the flat below.... the plumber worked quickly and efficiently - and did a great job, as well as servicing my CH boiler - thanks!

Responded swiftly and a friendly knowledgeable plumber named Dave came to our door. He managed to fix the problem explaining what he was doing as the job went on, we felt very safe in his capable hands. Thanks!

Excellent service! Came out the same day we telephoned and plumber was very thorough but also explained the problem in simple terms for me to understand. Also gave us options I would highly recommend them

Positive: Quality I have used Plumb London twice, each time the service has been prompt. Steve my plumber was excellent, he told me what needed to be done, gave me options and got to work! No mess and no fuss.

A positive first experience with this company from my initial contact by phone onwards. The appointment was kept within the time slot promised and the job (replacing a faulty ballcock) was deftly completed by their friendly plumber (thanks James!) without fuss or mess.

Fast, efficient and competent Very early Tuesday, I discovered by way of a puddle next to the loo that rats coming up the sewage pipes isn't just a childhood scare story. By lunchtime, Plumb London had sent someone to check it out and take photographs to show me the neat little row of nibbles. By 9 am Wednesday, they were here again with a new fitting including a rodent guard (!). Charlie not only dealt with the loo, he also fixed several issues with the heating while he was here -- new valve, replacement radiator, system flush to fix another radiator that was persistently cold. He was friendly, clearly competent, worked hard, answered my questions and cleaned up after himself. Altogether a pleasure to have around. Plumb London charge an hourly fee and price everything up front, so it's all perfectly clear from the start -- no call-out charges or estimates. Everything is written out clearly for you to sign off, and there are no surprises. This was my fourth or fifth time of dealing with them, and I warmly recommend their services.

Excellent service Booking an engineer’s visit is friendly, quick and easy. They arrive on time and work tidily and in a Covid safe way. Great standard of work and good communication. Excellent service overall!

Very helpful and friendly customer service desk. Rearranged a new time swiftly. They were able to pass on instructions for when the engineer visited as I was not able to be there. Service certificate sent online in an efficient way.

Pipe leading to Radiator Repair Matt, the plumber; came to the appointment 10 minutes earlier than the schduled time, which was good. He than carried out the required works which was also good; to which he went above & beyond to provide the extra service of bleeding the radiators in the premises. Total bill came to a handsome £220.00

Repair of a leak to toilet Verified Review Staff on phones were very polite, plumber came on time and was polite. However the cost was ridiculous, £540 to come in and see the toilet was leaking and replace it is way too high and I wont be using them again

Extractor Fan Installation The experience was a really good one. Mo kept in touch with me when he was going to be late. He and his sidekick carried out the work really well, it was not that easy. They cleaned up well after the job was finished. Mo has a good personality and is obviously good at what he does. He is a really good representative for Plumb London and I did tell him so myself. Mark Packard

Positive: Responsiveness Had a great experience with Plumb to get a prompt quote. They called me right away ask me questions about my boiler. Very professional. Didn't get the chance to use there services as my landlord decided to go another way but was highly satisfied with the customer service they showed.

Adam arrived for a second appt on time Adam arrived for a second appt on time, changed and fitted new pipes to the heating system in record time - checked the boiler and left. I would certainly recommend Plumb London - very good quick service - my go to Plumbing and Heating firm for sure!

Vlatiko arrived on time for the gas safety check and central heating maintenance. He was able to quickly identify a couple of problems and arranged a prompt return visit to fix them. Plumb London ensured I was reminded of the visits and were quick to follow up and check I was satisfied.

VERY HAPPY WITH NEW BOILER I was really pleased with the service provided by Plumb London. The engineer Kaywan who replaced my boiler worked hard to ensure that the job was completed within the day. Very happy to haveit all sorted so quickly

Our boiler broke down and called Plumb London in panic. The service was excellent! Within a few hours an engineer was here and when it showed out we needed a new boiler it was installed the day efter. The engineer was extremely friendly, professional , knowledgeable and helpful (he even helped to take my sons drone down from the tree). I will definitely recommend Plumb London to my friends!

Impressive Local Plumber Really pleased to find a reliable and trustworthy local plumber when we needed one. It can be a minefield just knowing where to start. Plumb London were professional from my I initial call to the work done by the plumber. I also liked the pricing. It was very clear from the start and I think fairly priced. I would certainly use them again and recommend.

Honest, reliable, efficient, excellent service Excellent service. Had a call back within minutes, exceptional service over the phone, clear communication and received a same day service. Engineer was friendly, professional and efficient. Blown away. Honestly best experience in London yet!

Replaced part of kitchen tap to stop leak Excellent and friendly service. The response was quick and response and they were able to send a plumber over quickly. The plumber was friendly, on time and was able to fix the problem. Will definitely be using Plumb London again.

To link the washing machine to the cold water pipe and cap the hot water pipe The plumber arrived within the time frame and completed the job very quickly. He tidied up after himself and left the work area clean

Identify and fix problem with our radiators The experience from speaking to the person making the booking and the engineer coming out was really good. The issue was rectified within 48 hrs of the job being posted.

Excellent service Had an issue with our hot water not working due to a broken valve. Two visits were made to my property to fix the issue. Both times the engineers were on time and provided an excellent service and explained what they were doing. I was also contacted regularly with an update on roughly when to expect the engineers to arrive at the property which was greatly appreciated. The problem was fixed. Overall I’m very happy with the service and would use Plumb London again.

Matt was very friendly and helped fix… Matt was very friendly and helped fix my issues quickly and efficiently. He explained what he was doing every step at of the way. Will definitely use them again.

Great customer service - do what they said they would! The pump on the shower had given up the ghost. we needed a new one... who to trust? Plumb London. They came looked at what was needed - gave us a price. said it was hard getting parts. gave us two dates but said the first was unlikely due to parts shortage. came and fitted it a week later. The pump is a good one - mid range - fair price. very happy with the service. The fitter was a delight, would highly recommend and we would use again.

Reliable Reliable, friendly and efficient service. I’ve used Plum London twice when installing a new boiler and both times they were quick to help, provided various options and then had the boiler installed and up and running within 2 days. I wouldn’t hesitate to recommend them to others.

To cut and move plastic piping so dishwasher could fit properly. Rang up in the morning and was able to get someone come in a few hours on the same day which was great. Great customer service. Updated me on when the engineer would be coming and gave me a time period. Happy with the overall service, would use again.

New radiator I was really impressed with the service. I had a lot of questions before I committed and everything was answered. Ryan was a pleasure to deal with. Clearly very conscientious and trustworthy. Would definitely use again.

We recently used Plumb London for the first time after having had a disappointing experience in the past with other local plumbers - this was a real difference! It was very easy to arrange the appointment and on the day we were kept advised of the timescales - he was running late due to traffic - but I was called twice: once by the office and once by the plumber on route to let me know. When he did arrive he explained in detail what the problems were (he was fixing two different leaks in the kitchen and the bathroom); what he needed to do to fix it; what parts he was going to get, from where and how long he was going to be. When one of the leaks turned out to be a bigger job that expected he gave me options and went above and beyond to resolve the problems. Afterwards he cleaned up and apologised for taking so long but he clearly was meticulous and wanted to get it right which I really appreciated. He was the model of a professional tradesman and I will now only be using them!

Truly no job too small or too complicated! Today the job was replacing crystal top taps with old fashioned 'proper' top taps, I have arthritis in my hands and find the crystal tops hard to operate. Plumber Milenko arrived early, was friendly and quick, explained what he was going to do, located a stop-cock I didn't know I had, and replaced the taps with very little trouble, despite the best efforts of cowboy kitchen fitters. I now have shiny, clean taps that don't drip (saving over a litre of water a day - seriously people, fix your drips!), that I can operate, and I know all the pipework under the sink is sound. Thank you - I shall certainly use your company again and again.

Excellent - 5* service I had a job today booked for a smelly shower drain, I called Plumb London in the morning and had an engineer visit me less than 2 hours later, I spoke to Jack over the telephone when making the booking, he was very helpful and precise, explained pricing, and exactly what I would be getting for my money. Very helpful. Once the engineer came (Steve) he was very friendly and helpful, identified the problem but also discussed the issue with myself and offered solutions to rectify the problem, he went and got the parts and then came back to complete the job, very honest and went above and beyond what I expected, I later had an issue with my payment and upon calling Jack (after the job was complete) he apologised and I immediately rectified the issue. Very helpful and I feel I definitely received value for money and service with a smile. A Big thank you to Steve & Jack, a big credit to Plumb London!!

Excellent service Phone answered promptly. Same day service. Very friendly and cheerful boiler operative. Fixed problem quickly and efficiently and explained everything he was doing. Laughed at my jokes. Brilliant....

Replacement Boiler Really neat job replacing the old boiler, even though the original kitchen units, left restricted clearance and space to work. The new appliance required a condensing pipe, and the engineer fitted this with the minimum of visual impact on the worksurface and cupboards. Very pleased with the outcome, and Plumb London invited back to re-site a radiator.

Speedy to respond and good value Very prompt to respond to a leak and found a plumber to come out within an hour. Charging a half hourly rate is also much better than most other companies so good value. The problem was fixed and the plumber very efficient.

I needed to get my whole boiler system replaced for a combi boiler and also have my bath drain unblocked. This was all done very quickly and the engineer, Mo, was very professional and courteous. He was a pleasure to have in the house and did a great job. He even went above and beyond to sort everything out. I would definitely recommend Plumb London and Mo. A great service!

Outstanding service. We needed an emergency plumber, they got someone here in under an hour. Omar was exceptionally helpful, polite and efficient and the problem was fixed within half an hour. The best plumbing service I have ever used.

Oustanding service - 5* plumbers Outstanding service. A plumber was sent around the next morning, they arrived right at the start of my time slot and called ahead to let me know when they were half an hour away. Omar was friendly, very professional and kept me informed of exactly what he was doing throughout the process. Very fast repair, and done with the minimum fuss. This was my first time using Plumb London and I would use them again in an instant and recommend to anyone. Surpassed my expectations and then some!

Great work The company took my details on the initial call with courtesy and were clear and informative about their work and the rates. I called around 8.30am on Monday and the job had been done by 1.30pm. The plumber was helpful and friendly and tidy. The rates were reasonable and I really can't fault the work or the manner in which it was done. Would totally recommend.

Quick and reasonably priced Got alerted the downstairs flat had a leak coming through their ceiling. Emailed 4 London based plumbing sites. Quickest response from Plumb London with reasonable rates for diagnostics. Gave them a call at 3pm, and said they'd try get someone out that afternoon, but if not, would call back to arrange for the next day. Call at 4:45 from plumber Oliver, he would be there at 5:30. True to his word, he checked it out and would need a new part, and the office would call the next day. Next day around noon - call from office to book Oliver in for the next morning 8-12. Oliver arrived at 9:20 - done by 9:45, and all looks good! Everything is drying out now, so yet to test it, but looks good, and very happy with the speed that plumb London worked at - and everyone I spoke to seemed helpful along the way!

Great work The company's initial phone conversation was detailed and polite. The work the same day at a reasonable rate and with no fuss. The plumber was polite and friendly. While it may not have been the most complicated plumbing job, it was handled really well and I'd have no hesitation working with them again.

Replacement of regular bath taps for a shower and tap unit (this solution was advised as better. Steeve was excellent from start to finish. He listened to my summary of the problem and investigated then advised a robust solution. In stark comparison to several tradesmen from a different company who either couldn't correctly diagnose the issue or had no clear solution. Steeve's solution is elegant and simple. So happy. The issue had been a problem for a year and a half. Very personable and let me know exactly what was going on. Great service.

Boiler service and gas safety certificate The engineer was prompt and friendly, having battled through traffic in the London Tube strike to get here. He had to get access to the meter which was trapped behind a locked bike in an outside shed, which he did without fuss. Job sorted in no time, no complaints at all.

What a great service. I called at very short notice and had a plumber arrived within 2 hours of my phone call. The plumber was great very friendly and talked me through what he was doing. The charge was very reasonable and less than expected. I was extremely stressed when Dave arrived but he calmed me down and reassured me that the leak could be fixed very quickly. Everything was sorted in less than an hour. From the initial phone I made to Plum London to a plumber turning up, it was stress free and I will definitely be using them in the future for my yearly boiler checks and maintain. Thank you Plumb London for an EXCEPTIONAL service

I've had huge problems with our hot water and heating system for the last 3 years and this is the only plumbing company that managed to resolve our issue. Engineer Pavel was very experienced and confident in his work. He went an extra mile and carried out safety checks long after the work was finished. Customer services of Plumb London are also great, as I received calls to let me know when the engineer was on their way. I will continue to use this company as they tick all the boxes when it comes to experience and quality of the work.

I phoned Plumb London because water was leaking from the WC onto the bathroom floor. Chris arrived at the time expected and diagnosed the problem very quickly. He then went to get the parts and came back within half an hour and did the repair. He cleaned the area thoroughly and was very efficient. I will definitely call Plumb London again if I need more plumbing work done.

Answered the phone straight away, took all relevant details, got someone out to me within a few hours and even though they gave a 4 hour time slot they were accommodating in terms of allowing me to say I would not be there at 12, but back by 12:30pm. Engineer was good, identified the issue straight away and only needed 30 mins work to get it done. Efficient and didn't mess around, which is good when you're paying per 30 mins. Would recommend and use again.

Great service and very friendly engineer who was very knowledgable and helped sort a problem I had with HomeServe after a boiler health check. Easy booking process and friendly staff, would definitely use again!

Positive: Professionalism, Punctuality, QualityGreat service. Andrew arrived within an hour of my call. The job was done during lockdown, so the guys in the office made sure the entire process was undertaken using proper social distancing. Andrew did a perfect job and was very diligent in explaining what he did and why, and how to avoid future issues.

Very satisfied with the work done by James and the quick response by Plumb London. The total response time from my intial call to resolution was about 3 hours, work was carried out efficiently and everything was cleaned up perfectly. Would definitely use Plumb London again.

A good experience for a new boiler installation I had a new boiler installed yesterday and I'm very happy with how it went. Engineers Connor & Brandon were personable and knowledgeable, punctual, and efficient and everything was left clean and tidy at the end of the day. Plumb London is probably not the cheapest but my experience was definitely good value for money. No hassle or unexpected costs for little deviations from what was expected (an underlying fear I have when having this sort of installation/work done).

Plumb - Highly Recommended Efficient, professional and smooth running company - you can tell Plumb have been in the business a long time. I had two engineers see to a kitchen tap issue, both were very polite and good natured people, as were the team booking and organising the visits. Will be recommending to my friends in the area. Thank you!

Great friendly service. Same day appointment. Turned up on time. Even though the work was done quickly it felt like a proper job not a quick fix like the previous company we used. Overall reliable and trustworthy.

Job well done! Very quick and easy service in having some pipe work cleaned out and replaced. Brett was clear about what he was doing (and what we need to do to take care of the system) and left everything in perfect working order!

Super-fast response, accurate diagnosis and fast return to fix with part. I’d mark 5 stars but the hourly rate is pretty high as was the mark-up on the part. That said, p’raps it’s worth it to have a fast and 100% effective service. You get what you pay for..

Replacement Shows and Tray Seal Had a leak coming from the shower, Matt came round and quickly diagnosed the problem and explained what needed to be done (replacement shower and shower tray seal ) Stated the job would take between 2 and 2.5hrs. However unlike other firms, he couldn't estimate that duration and had to go for 3hrs, which felt unjustified given the time estimation and the relative predictability of the job. Matt ordered a new shower, which I didn't see but I did confirm with operations over the phone it was the same design as my current shower. When the shower was fixed this wasn't the case, with the taps been a different shape to the sink. I should have asked to see the shower but it should be standard procedure to show the design before ordering. The fitting of the new shower was done professionally and to a high standard (though communication on when it was going to be done was patchy). Matt was friendly, wore PPE throughout and did an excellent job. The job easily took the time estimated but couldn't be quoted for. I would use the company again and would highly recommend Matt. They should review the agreement process for replacement parts (make sure they show the parts), review the ability to quote half hours and ensure clear communication throughout the job.

Excellent job and customer service. Really responsive on queries and helpful. I felt Matt who came to change my taps and sealant did an excellent job. Polite, friendly and did a really neat job. Also left the bathroom tidy and clean afterwards. Would highly recommend as I’ve had a couple of horror plumbers from elsewhere in the past.

Water pressure issues Plumber kept me informed throughout the whole process of what he was doing and why. Very efficient, resolved issue rather quickly and gave advice on what could be done to avoid the situation occurring again.

Toilet replacement Fast and professional. We had to replace the toilet with a Japanese washlet, which has some unusual connections and takes a bit longer to install. Matt was punctual, polite, very professional and completed the work in just a few hours. Today (24 hours later) I could never tell we had invasive plumbing work done in the house. Absolutely recommended!

Major service, repair and new thermostat From the initial inspection a week earlier, to booking and getting the main work done, the company was a pleasure to deal with. The engineer (Conner I believe) was efficient, tidy talked everything through, before and after and was thoroughly professional. I was happy to let him get on with the work, while I was also working. The price was reasonable and I will definitely be using them for all future work and services.

Very quick appointment and the engineer that came did a great job, fixing an old pipe in the process that probably would have cost me much more down the line if he hadn't spotted it. Will repeat business.

The engineer was quicklt able to diagnose the problem and source replacement parts locally saving time and money. I would definately recommend these guys and will use them again myself, but hopefully not for while.

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Good Plumbing Option I had a leak that was not so quick to solve. It needed a replacement, not just repair. The engineer made a quick assessment on the first visit and then did a great job when he came back. Very thorough, explained everything very well, covered all my concerns. All was to high standard. I did have an issue with the admin side. I was promised a quote within 2-3 days but didn’t get for a week. There can always be delays with suppliers, etc., but my issue was that I always had to chase to get an update, rather than the company reaching out to me.

quick response and great service Responded really quickly to my enquiry and came the next day to give me a quote, and sent someone to replace the boiler for the very next morning. This was brilliant as I had no heating and hot water and they were the only company I spoke to who were willing to try their hardest to sort out quickly - all other quotes were giving me dates in a weeks time at same/similar cost. Both guys I met were lovely and talked me through the process in layman’s terms which I really appreciated, and advised me on the benefits of different thermostats etc. Work was done efficiently and well and I have 0 complaints, would definitely recommend

Fantastic, friendly and rapid service, thank you guys! We recently had a blocked drain and unusual smell in our ground floor London flat. Brett Boyer supported us in fixing the drain. He was amazing, he quickly identified the blocked drain and fixed - the same day, and he went beyond the initial call out to CCTV other areas of the property to ensure the smell was dealt with. Brett was such a lovely guy, he talked us through the problem and showed real empathy in helping us to remove the odour. I would highly recommend Plumb London, and Brett, and appreciate their support.

Boiler Repair After contacting Plumb London I was given an appointment for the same day. I was given a time slot when to expect the engineer and was advised the time he would arrive. On arrival the engineer was very friendly, polite and professional. He knew straight away what was wrong with the boiler and set to work to fix the fault. I would definitely recommend your company for boiler repairs.

5 Star Plus Service I would throughly recommend the amazing team at Plumb London . I had to take over and organise some work for my sister and her husband who had unfortunately been scammed by another company. From start to finish the team were amazing and kept in constant contact with me. On-site the plumber was very professional and ensured he was Covid safe, he also reassured my family members throughout. A huge shout out to Charlie (Plumber) for the quality of his work and Harry in customer services, they both deserve 5 gold stars! Best wishes Dan

Very responsive, high quality work, excellent communications A boiler replacement done at short notice. A great job, performed very quickly, and with some excellent, pragmatic advice given on the options and the best way forward. I was very pleased with the service and will use them again.

Positive: Professionalism, Quality, Responsiveness We had a few holes in our downstairs toilet soil pipe so I got in touch and they sent the plumber round the next day to have a look and provide a quote. He was polite, professional and during the COVID outbreak, ensured he kept 2m away at all times and wore gloves. After inspection, he explained exactly what needed doing. This was followed up by a phone call and a fixed quote online. We accepted and quickly arranged the repair work. He arrived promptly and it look less time than predicted. He got me to check before he sealed up (which he did a great job of) and again, always polite and friendly. He also threw in a free flush repair! Second time we’ve used Plumb London and as always, excellent job and highly recommend them! Like