Our team are highly trained to repair boilers, take care of your plumbing and perform routine safety checks on your system. We aim to give our customers peace of mind and quality is our responsibility to ensure that the trust you place in us is never broken. You couldn’t be in safer, capable hands.
A team of local plumbers and heating engineers on hand to help you. Covering a range of services from leaking taps and blocked sinks to new boiler installations.
Our team of local technicians are only a phone call away in helping take care of your home. The growth of our company is built on competitive pricing and outstanding customer services!
If you don’t have the first idea how to solve plumbing problems in your Tufnell Park home then it's always best to hire a professional plumber to fix them for you. At Plumb London our expert plumbers can deal with any problem, no matter how large, so that you can put your plumbing problems behind you and get on with other things. Call Plumb London today and we’ll send a fully qualified plumber around to deal with your plumbing problem in Tufnell Park immediately.
Looking for Archway plumbers that won’t let you down? It can be hard to find plumbers in Archway that you can trust. Either they charge exorbitant prices, don’t bother turning up when you need them or they’re simply unavailable. You won’t ever find that at Plumb London our experience and customer service ethos ensure we never let you down.
It can be hard to find plumbers in Archway and the N19 that you can trust and that will be there anytime of the day. Whatever the emergency, whatever your plumbing requirement Plumb London have the skills to deliver an effective solution quickly, letting you get on with your life with a minimum of hassles. Alternatively, you may looking for be plumber in Archway that is fairly priced and efficient.
At Plumber London we've completed lots of plumbing jobs across London at locations including Archway and the North area. If you live in these areas, or anywhere else in London, and you find yourself facing a plumbing emergency or require central heating repairs across Archway, just give us a call. Even if it’s not an emergency and you want a qualified plumber to carry out your annual boiler check, Plumber London is here to help.
Do you require an emergency plumber in Archway? Give Plumb London a call first and we’ll arrive at your premises as quickly as possible to resolve any plumbing issue you have. Our qualified plumbing professionals will use their experience and expert skills to fix the problem fast and get everything up and running again. Our plumbers in Archway offer quality work and great customer service.
Our boiler repair engineers in Archway understand what an inconvenience a problem with your central heating system can be. When you call Plumb London you have peace of mind that we have the experience and skills to get everything back up and running as quickly as possible. While plumbing in Archway are a speciality, we have a wealth of experience in gas central heating installation, boiler repairs and heating system maintenance. All of our plumbers in Archway are trusted and very reliable.
Alternatively you may be looking for a plumber in Archway? Stop looking now! At Plumb London we cover central heating and plumbing maintenance, servicing and installation across the capital. The team of expert plumbers in can deal with any type or brand of boiler including the popular ones such as Baxi, Baisi, Chaffoteaux, Gloworm, Ideal, Le Blanc, Myson, Ravenheart, Stelrad, Vaillant, Vokera and Worcester. Landlords in have a legal requirement to have all gas fittings and flues serviced annually by a Corgi (Gas Safe) registered gas engineer.
Are you experiencing plumbing, boiler or central heating problems in Archway? Give Plumb London a call, our team of fully qualified plumbers can be with as soon as possible! As well as providing plumbing services of the highest standard to our services are available in many other London locations. Are you having a plumbing related nightmare in or do you just want to make sure you don’t experience any problems in the future, pick up the phone and give Plumb London a call
We have received great customer feedback from our commercial clients in and we have been assured we will be their first point of call, if they experience another plumbing emergency in the future. No job is too big or too small for Plumb London - we know that we are only as good as our last job and we are proud of the many customers in who have been with us for a long time. Our Plumb London engineers are fully qualified to handle every plumbing emergency including central heatingand drainage. Our engineers are also experts in boiler repairs in Archway.
Plumb London has just received great feedback for a central heating installation we recently completed in the area, for one of our domestic customers. Plumb London specialists have been attending plumbing emergencies in areas such as for many years. If you are based in . Is it time for your annual boiler or central heating service? If you are a Landlord, are you aware that it is your legal obligation to have the boiler systems serviced annually? Give us a call today! We have a team of well known heating engineers in Archway. They are known for their quality, efficient and fairly priced work. Do you require a heating engineer today? Call Plumb London today!
Edison Road, Welling, London, DA16 3NG.
PLEASE NOTE: This address is not available for public visits.
Tufnell Park is in the London postcode N19
Our plumbers in Tufnell Park also serve the following local post codes:
And provide all forms of boiler repairs, heating engineering and drainage services in central and greater London:
Find some simple checks for your Worcester Greenstar gas boiler, such as boiler pressure, checking room temperature and boiler codes.
Got a plumbing, heating or boiler related issue? Contact Plumb London today.
We are rated 4.8 out of 5 Based on 901 local Tufnell Park reviews
Plumbing replace pressure vessel and pvr Conner the pumber turned up on time, found out the fault of losing central heating pressure, needed a new pressure vessel which was full of water and he showed me plus pvr was leaking which he showed me, he finished the works quickly and repressurised the radiators he was extremely polite and professional and so was office staff who kept me informed on what was happening, price was fair and I'll be using them again if I need any help again ????
Very happy with the service received from Plumb London. As a landlord it's great having a firm that'll liaise directly with tenants and then turn up when they say they will. Have used Plumb London on a number of occasions for servicing, annual checks and emergency repairs and will continue to do so.
I've had Plumb London around a few times to service my boiler and have been very happy with the service provided. They are always professional and easy to deal with, as well as accommodating for working around my schedule. They are always transparent about the cost, which is always highly appreciated.
We own a number of flats in the N1 area and like to keep our work local when we need assistance. We initially used Plumb London for a number of small jobs and have now moved on to use them for all plumbing jobs large and small. They are timely, efficient, always answer the phone and no query is to big or too small. I highly recommend them as landlord and as an owner of a house in Islington.
The engineer who covered the SE1 area did a wonderful job. The most difficult part was AFTER he fixed the problem – due to the set up of the kitchen it was almost impossible to get the washing machine back where it was. But he managed: after a huge amount of effort. Very grateful. He deserves a medal.
We've used the company three times already and every time they delivered - last time was quite a complex job requiring a few adjustments, which not every plumbing company would take on. Their plumber did and managed to solve the problem. The prices are competitive and what we like about them is that you can book an appointment quite quickly (next day or so) whilst other companies require you to wait more than a week for appointment.
SUPER plumbers! Called PlumbLondon late December to help with a water crisis in our office that no other engineers or plumbers could figure out! They came out today - and within 5 minutes we had water in the office! Amazing! Fast, friendly and super efficient service! Will def make use of your services again and recommend to all! Thank you :)
In need of annual Landlord Gas Safety Certificates, I have been very impressed by the efficient and prompt service. Living out of London, it's good to have afternoon slots with half an hour's notice. Furthermore all relevant paperwork is completed electronically and on the spot so I can forward it to my managing agent without delay. I usually have the same friendly and helpful engineer.
Boiler repair I was really impressed! I had reservations initially as annoyingly the plumbers didn’t come round on the day I called, which they had originally said they would do. The communication from the team was excellent however, and when eventually the contractors came round they were fab. Mo and Ed really knew what they were talking about and went out of their way to help me and explain how to fix the boiler in the future. Would highly recommend and would use again.
A good job Good to see Besi again - he got all our radiators working and showed us what to do if one fails again. He also recommended that we keep the existing radiator valves, since new ones are all made of plastic and don't last nearly as long. So - good service, good advice and no 'hard sell'! Thank you!. The reason for 4 stars rather than 5 is that there was a bit of a mix-up over the appointment - no-one turned up the day first arranged so we had to re-book. However 2nd time lucky!
A Very Pleased Customer I am extremely pleased with the services of Plumb London. My boiler stopped working on Sunday and I had no heating or hot water for two days, as Monday was Boxing day. I called a gas engineer from a different company first, but after spending an hour they were unable to identify the problem. I called Plumb London for a second opinion. Luke, who took my call, was very polite and reassuring about the quality of the work of the company, which put me at ease. Adam the Gas engineer attended punctually, he was very professional, polite and you could tell that he knew what he was doing. Within 10 minutes he identified the issue and my boiler was back on working perfectly and I was so impressed. In 15 minutes work was a wrap and I'd definitely use this company again, and would recommend them. Joanne
Fantastic experience We had a great experience with Plumb London. We called with a leak that needed urgent attention and when we called Louise was very helpful, professional and friendly. She was able to get an engineer out within 3 hours of our call. William, our engineer, was equally professional and very knowledgeable, fixing the problem quickly all while giving clear details of how he fixed it. He was also able to source parts from elsewhere in the city on relatively short notice. Overall a great experience and I’d certainly use this company again in the future.
Overall professional, and good communication I removed one star only because I booked quite an urgent same-day service first thing in the morning, and only at the end of the work day was told that unfortunately the appointment can't be met. However, the plumber did come first thing the next day, and was very pleasant and professional. Likewise the communication with the office was always clear, informative, and friendly, and I got a text confirming the details after every phone conversation. The eventual fix was done quickly and well.
Supply and replace a shower unit Very efficient service from Plumb London for both the booking via Isabella from my initial enquiry via checkatrade and the actual work carried out by Charlie. On both visits Charlie kept me updated on arrival time, was polite and friendly and did a v good job and tidied up well. Would highly recommend Plumb London and would definitely use again.
Professional service Professional service I am extremely happy with the service I received. My boiler was serviced quickly and efficiently. And the service person talked through what he had done. This is the 4 year that Plumb London has serviced my boiler, I would highly recommend them
Top rate plumbing service for central London I have used Plumb London for a few years, and they have always proven reliable. I live in the centre of London so getting anyone to come here is usually a bit hit-and-miss, but Plumb London hasn't let me down yet. Their engineers are always professional and get the job done quickly.
Removing radiator from kitchen I am very pleased with the service provided by Plumb London. I was suggested by Checkatrade to use them. I rang the next day, got booked in within two days, all queries / questions / technicalities / price were all dealt with over the phone. They assured me with confidence and professionalism. First time using Checkatrade and Plumb London, so I will definitely returning for future home works. The job was literally done within 10 minutes of the hour booking with the plumber. Very happy with the service.
Very professional and friendly service Very professional and friendly service, which I am extremely satisfied with! I had arranged an appointment for the middle of the working day while I was working from home, and the disruption was minimal - it took a minute to explain the issue, then carried on working in another room, and 45 minutes later the plumber let me know it was sorted. I would highly recommend
They came on the same day and fixed the problem in three days, even though they had to order a pump and shower screen. They come at a time convenient to you, which was important to me. Good advice, a choice of solutions offered. Would use them again. Thank you!
These guys were lifesavers These guys were, on the one hand, lifesavers. I had a terrible day dealing with water pouring out from under my sink for hours and no service that was able to help. The plumber eventually sent by the insurance company spent 5 minutes, gave me the wrong diagnosis, gave up and went on to the next job - with water still gushing. Plumb London answered my desperate call immediately and had someone there in 15 minutes even though it was by now the end of the day. He sorted the whole issue in under an hour, and was friendly, knowledgeable, and reassuring. However, I found out afterward they had charged me twice - both an hourly charge and a charge for the job as a whole, coming to nearly £700 for less than an hour’s work. When I protested, they agreed to a partial refund as it was less than an hour’s work, but it was still crazy expensive for less than an hour. In sum, pretty good work, but overpriced. Fine for an emergency, but probably can find cheaper for a nonurgent job.
Professional service. Very happy with Plumb London from the initial telephone call to the end result. Professional service and the engineer explained all details. This is the third time we have used them and always happy with the work.
Boiler service Excellent. Easy to schedule appointment. Polite and efficient. Man carrying out the service also very polite and did a quick, professional job. We've used the same company for radiator servicing too. I highly recommend them.
Adam was brilliant! Adam was brilliant! He understood our boiler issue immediately, as well as the complex nature of the relationship with our landlord. He gave detailed and helpful advice on our heating system, gas safety certificate, and how to keep the bills down. He far exceeded our expectations, and we will definitely be hiring him again should we need any more help.
Sepha Taylor Schindler
Excellent service Had an issue with our hot water not working due to a broken valve. Two visits were made to my property to fix the issue. Both times the engineers were on time and provided an excellent service and explained what they were doing. I was also contacted regularly with an update on roughly when to expect the engineers to arrive at the property which was greatly appreciated. The problem was fixed. Overall I’m very happy with the service and would use Plumb London again.
Matt was very friendly and helped fix… Matt was very friendly and helped fix my issues quickly and efficiently. He explained what he was doing every step at of the way. Will definitely use them again.
Great customer service - do what they said they would! The pump on the shower had given up the ghost. we needed a new one... who to trust? Plumb London. They came looked at what was needed - gave us a price. said it was hard getting parts. gave us two dates but said the first was unlikely due to parts shortage. came and fitted it a week later. The pump is a good one - mid range - fair price. very happy with the service. The fitter was a delight, would highly recommend and we would use again.
Reliable Reliable, friendly and efficient service. I’ve used Plum London twice when installing a new boiler and both times they were quick to help, provided various options and then had the boiler installed and up and running within 2 days. I wouldn’t hesitate to recommend them to others.
To cut and move plastic piping so dishwasher could fit properly. Rang up in the morning and was able to get someone come in a few hours on the same day which was great. Great customer service. Updated me on when the engineer would be coming and gave me a time period. Happy with the overall service, would use again.
New radiator I was really impressed with the service. I had a lot of questions before I committed and everything was answered. Ryan was a pleasure to deal with. Clearly very conscientious and trustworthy. Would definitely use again.
Very quick appointment and the engineer that came did a great job, fixing an old pipe in the process that probably would have cost me much more down the line if he hadn't spotted it. Will repeat business.
The engineer was quicklt able to diagnose the problem and source replacement parts locally saving time and money. I would definately recommend these guys and will use them again myself, but hopefully not for while.
Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.
Good Plumbing Option I had a leak that was not so quick to solve. It needed a replacement, not just repair. The engineer made a quick assessment on the first visit and then did a great job when he came back. Very thorough, explained everything very well, covered all my concerns. All was to high standard. I did have an issue with the admin side. I was promised a quote within 2-3 days but didn’t get for a week. There can always be delays with suppliers, etc., but my issue was that I always had to chase to get an update, rather than the company reaching out to me.
quick response and great service Responded really quickly to my enquiry and came the next day to give me a quote, and sent someone to replace the boiler for the very next morning. This was brilliant as I had no heating and hot water and they were the only company I spoke to who were willing to try their hardest to sort out quickly - all other quotes were giving me dates in a weeks time at same/similar cost. Both guys I met were lovely and talked me through the process in layman’s terms which I really appreciated, and advised me on the benefits of different thermostats etc. Work was done efficiently and well and I have 0 complaints, would definitely recommend
kiah rose sheppard
Fantastic, friendly and rapid service, thank you guys! We recently had a blocked drain and unusual smell in our ground floor London flat. Brett Boyer supported us in fixing the drain. He was amazing, he quickly identified the blocked drain and fixed - the same day, and he went beyond the initial call out to CCTV other areas of the property to ensure the smell was dealt with. Brett was such a lovely guy, he talked us through the problem and showed real empathy in helping us to remove the odour. I would highly recommend Plumb London, and Brett, and appreciate their support.
Had a leak coming through the ceiling from the bathroom above. Our plumber was able to come round at short notice and quickly find out what the problem was, then fix it the next morning. Very happy with the service.
The two guys that came to my house were very professional and reassuring the work they did was done to fit in with my schedule and with as little up heval as possible.I got the company from the internet and the reviews promoted me to ring and book them to come to my house . I would for sure recommend the company to any one needing their there services. Thank you once again Mrs Buckle
Called these guys out due to needing a plumber. I bought a part that i was unable to fit and unsure as to if there was a further issue. A plumber was sent and he fitted the part and gave the advice we needed. Brilliant help in an emergency would recommend Jay
The appointment was booked for the next morning, I got a call 30 mins before arrival, the plumber was polite and efficient, and the cost was reasonable. What more can I say? Very pleased, definitely recommend.
Easy to book a convenient appointment. Engineer arrived on time. Very courteous and thorough boiler service (did everything on the Which magazine boiler service checklist). Identified a fault and fixed it there and then. Decent price. Would definitely recommend!
Excellent Plumb London Plumb London is one of the best companies I have ever dealt with. All the staff are friendly and very helpful and the standard of work is excellent.I will recommend them to everyone
Really positive experience! They arrived on time, were courteous, knowledgeable, explained everything carefully and offered good suggestions. They were very friendly yet maintained 100% professionalism.
Very efficient service. Everyone on the customer service team, was very friendly and helpful. The plumber Adam was brilliant. Very friendly, thorough and knowledgable. Explained everything that he was doing, as he was doing it. And went above and beyond what was expected of the service. I immediately received a follow up call, to ensure I was happy with the job. Would highly recommend Plumb London, and would definitely use them again!
Very prompt service. Thorough qualified check of boiler including external flue emissions - no one else had done that before. Very thoughtful engineers, who also remedied minor issues with radiators. Certainly worth using again in this regard.
Plumb London were fantastic. They were able to provide a same-day service for a low cost. The engineer Simon did a great job running all the correct test and explaining the next steps to me. Great service from a great local company - I would definitely recommend using them.
The service provided was excellent. The engineer, Besi, turned up exactly on time and carried out the job swiftly and efficiently. He cleaned up all mess and provided some useful information and advice. I will definitely be using this company again.
From the first visit to diagnose the problem with my boiler to the second visit to fix it, all went very smoothly. Communications about appointments were conducted efficiently and Adam the engineer clearly explained what needed to be done. His repairs were carried out as promised and with no mess, and I now have a working boiler again.
Amazing service! We had been 20 days without a working boiler and gone through two companies who were uncommunicative, unhelpful, messy and failed to turn up when promised. Finally found plumb London who diagnosed, quoted, sourced and installed a new boiler for us in less than 24 hours. The installers were polite and excellent and didn’t complain even when they were still finishing the installation at 10pm. Also, they put everything back the way they had found it. Wish we had stumbled across Plumb London first - would have saved us loads of stress.
Prompt and efficient I was dreading having to get a plumber for the leak on my piping, as I've had bad (and expensive) experiences with plumbers before. I picked Plumb London as they had a published local address and good reviews online. I got through on the phone quickly, got a time slot which they stuck to, and the plumber was efficient, polite and tidy. He explained what he was going to do and what the costs would be. The finished job looked good and I was greatly relieved. I would definitely use them again (but hope there won't be a need to!).
I would highly recommend Plum London I would highly recommend Plum London. They provided me with a prompt and courteous service when I was experiencing problems with my toilet. They kept me up to date with details of my repair and Brandon was punctual, polite and efficient when it came to fixing my toilet. Will definitely use again in the future.
This is the first time I’ve used Plumb London and would highly recommend. Matt arrived within the allotted timescales given, was very polite and helpful, explaining the problem and what needed to be done and giving us costs and options. We’re very happy with the quality of work and would not hesitate to use again. Thank you.
Great job. I spoke to Luke on the telephone who was very helpful and sorted out the appointment very efficiently. Charlie arrived promptly, sorted everything out and took the time to test and explain the issue to me. Very professional, friendly, polite service. Would definitely use them again.
Repair remote thermostats, check boilers, check heating system including boiler They were really reliable. They are the first heating engineers to actually fix anything! Lee was very personable and didn't insist on us buying a new boiler (as others have). He successfully repaired our thermostat after sourcing a fairly old part. Happy!
Unclog toilet and run diagnostic on internal plumbing system. Professional and friendly service. Arrived on time, gave a definitive description if what required doing and did the job efficiently and cleanly without wasting any time. Pleasure to deal with.
Leaking waste pipe on bathroom sink. Original booking was for 20.01.23 Called in the morning and was informed someone would be here before 12. A gas engineer arrived and said they were unable to fix the leak as they were not a plumber. Called again to find out when a plumber would arrive and was told they I’d be texted a time later in the day. No plumber arrived and when I called at 5 I was told none were now available. Rebooked for Monday at 5 and the plumber who arrived was great. Fixed the leak quickly and was friendly and professional. A discount was given as an apology for the mix up on Friday. Overall, a good service.
Boiler repair Attended within 24 hours to look at my boiler and diagnose the problem. Really professional and explained the issue (expansion vessel) in detail and easy to understand. Received a detailed quote within 24 hours. Attended 2.5 weeks later and fixed the repair - again really happy with the service, professionalism, and approachability. Every one was easy to work with - always answered the phone almost immediately and very up front with communication and any delays. My appointment was moved around several times, but again, very up front and honest about it and ultimately made it work!
Theresa Yurkewich Hoffmann
Professional and reliable service. I needed a plumber to fix a leak and unblock the kitchen sink during the Covid-19 lock down. After booking the appointment for the next day, the clear instructions on how to keep both the engineer and household members safe during the visit were sent via WhatsApp and text. He arrived promptly and worked in the kitchen while I was in another room. When he had finished we communicated at a safe distance. He was very professional and polite, and he had cleaned up afterwards. I have nothing negative to say about the experience. The charge was by the hour, and I would think comparative with other companies.
Mrs Christine Johnson
Would recommend - fixing shower leak I’ve had several plumbers round to deal with my leaking shower and they haven’t been able to resolve the issue. It was no bother at all for Brandon. Organising the appointment was quick and easy and reliable. I would definitely use you again. Fixing the shower leak has given me my sanity back!
Investigate and replaced shower valve causing a disturbance. The first company that attracted me after searching online. I was assigned a plumbing engineer on the same day after making clear the urgency. Upon arriving, the engineer was confident about resolving after listening and investigating the problem area. Within the hour, the engineer returned with the necessary part and fixed the issue. For a 5*, I’ll recommend being completely transparent regarding processing the call out charge. I was told nothing will be taken until the engineer arrives and provides feedback however I had a ‘Pending amount’ deducted almost immediately after getting off
Servicing boiler and repairing radiators Excellent communication. The engineer was very good made sure he kept us in the loop the whole time he was working. All our radiators are now work, boiler was also serviced. The house is nie warm and toastie just in time for the snow. No mess at all made and he gave us lots of ideas and maintenance. Excellent service, friendly knowledgeable engineer, competitive pricing as well. Will definitely use again with confidence.
We've had technicians from Heating Central over to work on two separate occasions, and the service was excellent both times. Reliable, friendly, get the job done quickly and well. Very happy to recommend them.
Very responsive, high quality work, excellent communications A boiler replacement done at short notice. A great job, performed very quickly, and with some excellent, pragmatic advice given on the options and the best way forward. I was very pleased with the service and will use them again.
Positive: Professionalism, Quality, Responsiveness We had a few holes in our downstairs toilet soil pipe so I got in touch and they sent the plumber round the next day to have a look and provide a quote. He was polite, professional and during the COVID outbreak, ensured he kept 2m away at all times and wore gloves. After inspection, he explained exactly what needed doing. This was followed up by a phone call and a fixed quote online. We accepted and quickly arranged the repair work. He arrived promptly and it look less time than predicted. He got me to check before he sealed up (which he did a great job of) and again, always polite and friendly. He also threw in a free flush repair! Second time we’ve used Plumb London and as always, excellent job and highly recommend them! Like
Quick response, punctual and professional Quick response, turned up on time. Knowledgeable and professional approach. Took safety issues very seriously. Cleaned up thoroughly and took all waste materials away. Of course, not a low cost option, but replacing a boiler is not something to cut corners on!
Boiler service and plumbing fixes Arrived in agreed time slot and worked efficiently to service the boiler and fix leaking bath and replace tap and waste. He explained the work required after I described the issues and left him to it. Will be very happy to use again.
Central heating boiler broken down Originally given a date for the next day Thursday for an inspection but I was pleased to receive a call that they could fit me in Wednesday evening. The engineer Connor soon found the problem a seized fan and made a temporary repair to get the system working again. He said would try to source a replacement fan for a more permanent repair. I was very pleased with the service of the company Plumb London and would recommend them to others
Looking for a suspected water leak under the floorboards. Lagged pipes and replaced tap I was advised by a company that there was a water leak under the floorboards and this was causing damage to the joists. I then contacted Plumb London, plumber attended the property within a couple of hours and advised pipes to the immersion heater needed lagging as was causing major condensation in the property, hence the floorboards being saturated. A hot water tap was also replaced. Work was carried out within 48 hours. Happy with the outcome and speedy service. Would recommend
Arrived when expected, diagnosed and reported problem with options to consider, advised different costs, went off-site to collect necessary parts returned and installed new parts. Problem solved! Very nice, very open, very honest plumber!
Positive: Quality, Responsiveness, Value Had a few plumb jobs I needed doing alongside my regular boiler service. Had a fantastic job completed without a fuss. Just left him to it whilst I pottered around doing some jobs of my own. The plumber offered suggestions on how the job would be best done and all is fine. Would recommend Plumb London any day.
Shower refit. Steve was contracted for quite a large job in my bathroom and was absolutely great - he kept me informed every step of the way and the end result was really good. Would highly recommend and well priced!
Plumb London - A very efficient organization A very efficient organization. Easy to deal with, they communicate well both at the initial office contact and the guys who came to do the job. Pleasant and courteous staff. Did a very efficient job and, importantly, were willing to go the extra mile to help with an unrelated problem. The highest recommendation.
I am new to the housing market, and was daunted by finding a trustworthy plumber for the first time. After quite a bit of research I settled on Plumb London as they appeared friendly and efficient. They lived up to expectations. The team in Office were helpful and switched on, and the plumber who arrived was polite and fixed the leak whilst taking the time to explain the issue to me and what he had done to remedy it. I would happily recommend them.
We were truly delighted the day we called out Plumb London on an emrgency visit!! What a stroke of good fortune!!! That was last week, Besi arrived, what a knowlageable and dedicated engineer, very precise and really informative and we had a new boiler install. To day we had new pumps and motorized valves fitted as well as new timer and room thermostat. Was not an easy job however he made it seem simple without any hassle. He also had to rewire, really from scratch. Look the price is tranparent "agreed to" before work commences. Besi from Plumb London really has given us peace of mind after years of torment with our heating and bioler probs and idiots turning up and booking to return never to be seen again. Thanks to Jack, in the office!! really good customer care phone calls. Besi you are a true genius. Thank you to you all, you really do deserve it!!! Cheers from Ashurst Lodge!!!
This company were incredibly helpful when my boiler broke down. Conor in the office explained everything about the choice of boilers and Kaywan the plumber who installed the boiler was true to his word and fitted it in 1 day....and it was not an easy job. Would definitely use this Company again.
After suffering regular boiler breakdowns, Milenko at Plumb London was the first engineer to properly diagnose the problem and fix it once and for all. Plumb London kept in close contact with me, arranged appointments to fit with my timings and provided a highly professional service at all times.
Rose Van Orden
Joe came to sort the problem was absolutely super in always. He arrived in a timely fashion, was super nice and caring in how he dealt with the whole situation and with myself. Never seen such a top notch person and workwise was amazingly brilliant, thorough and meticuous. All is all very impressed by him. The Conor at the office was excellent too, offering excellent advice and support and arranging it all. I am definitely going to use them again and recommend them to everyone. Abhinay
Great service, both over the phone and in person - was super easy to get an appointment as well. Engineer was very professional. He also found a fault in our gas meter and called the emergency gas board for me, and arranged for them to come straight away. Good job he came to check it! Thanks Miran
Very helpful and professional. the engineer talked me through every stage of the repair and passed on some insightful information. they arrived within the timeframe allocated on the same day I called to make the appointment, now that they have the details of my repair on their system I will be using them for all future breakdowns/services.
We had a small but urgent job on a leaking toilet. I found the office very easy to deal with and reassuring. the plumber came at the booked time, assessed the requirements, got the parts and returned and effected the repair with one hour. Throughout he was polite and professional, leaving the area clean and tidy. We couldn't have asked for more and will use them again.
I had a boiler replaced in 2014 by Ivo, one of the engineers working for Plumb London, after struggling with my existing boiler for years. The work was done brilliantly and professionally. So much so that I have had them come back for ever boiler service since, and will continue to do so in the future. Their engineers are knowledgeable, friendly and always on time. Great company, great service.
Our leak was fixed quickly without any fuss - a relief. I'm particularly happy with Plumb London's customer service. They keep everything really clear and are fully there to help as well as to sort out any issues. Thanks!
Fantastic service from Plumb London. I've been a long standing customer with them and their service is always exceptional. Same day service, quick to resolve issues and always provide carefully explained explanations so you understand the work being carried out. I highly recommend them!
We have now used Plumb London twice, the engineer rings promptly to say they are on their way. The boiler and heating were serviced, a problem was found, the engineer sourced the part, collected it and completed the job in good time. An excellent service.
Great service. even though the engineer came late, it was fine as it was during rush hour. the problem was fixed, Adam gave insight into how to avoid the problem going forward and he made me aware of what he did to fix the problem.
Great service - Plumb London Great service. I had a plumbing issue that needed sorting in a flat I rent out.They came promptly. Dealt with the problem. Explained why it had happened and what to look for in the future. Would definitely use again.
Professional, prompt response and brilliant customer service From the moment I called to ask for an estimate for the installation of a vaillant Combi to the completed installation , only a day and a half passed and all throughout my queries were met with professionalism and courtesy. Jack, the sales manager inspired trust and reliability from the beginning, and everything he told me in that first call came to happen. Will and Russell came to inspect the old boiler , on the same day I called. They were competent, knowledgeable and really pleasant. They left the flat tidy and disposed of the old boiler. I have a guarantee of ten years on the new boiler so, I have peace of mind and relief that I did not leave my tenant without hot water for any length of time at all. So , I would recommend this company without any hesitation.
Great customer service other companies could learn from..... I needed someone to connect the water supply and filter for a new Samsung fridge/freezer as the instructions were difficult to follow. Unlike Domex - the company recommended by Samsung - Plumb London answered the phone and even offered an appointment later that day. The engineer (James) was polite, efficient, tested the water supply and explained how the ice maker worked. I will definitely use them again.
Really good job replacing our leaky shower. One company told us we'd need to rip out the entire bathroom for about £5k because it was all sealed in behind the tiles etc, but PlumbLondon had a really careful think about it and came up with a brilliant solution. It took a while to get the specific part and book in time to do it, but it was absolutely worth the wait, the plumber was lovely to work with and resolved what was a really complex piece of work brilliantly. So we will be using the company again, no question.
A great service from two of your plumbers and call-centre staff. I received a very fast and helpful response when booking the appointments and both plumbers arrived at the specified times. My issue, a leaking kitchen tap and subsequent replacement was handled quickly and professionally, very pleased with the result. I also appreciated the follow up call & email to check that I was happy with the job. All in all a great service.
Amazing customer service from start to finish,contact centre always available with proffessional advice and brilliant skilled plumbers available same day.Finding right people was always a challenge in London but now the search is finished.If You got any issue with Your boiler,bathroom,leaks these are the right people to talk to.Many thanks to the whole team!!!
Plumb London Gas Safety & Boiler Service Plumb London carried out a Gas Safety Inspection and a boiler service at my flat in London. The charge I paid was exactly what we agreed in the quotation. Plumb London's representative was personable, polite, and knowledgeable. He arrived on time and was very patient and helpful when answering all my tenant's questions about the gas appliances. It was great to have both the safety check and service done at the same time. Highly recommend will use next year.
Mrs Victoria McClean
Customer service was good Customer service was good. I was given a price for the job and allocated a plumber the same day. I needed a new tap which was fitted on the same day. Although I think it was expensive the service was efficient, quick and good quality.
They were the only company to respond… They were the only company to respond to my CheckaTrade request and turned up within the time window they promised. My problem was identified and sorted out swiftly. The plumber was polite and efficient.
Toby helped us with our boiler and I… Toby helped us with our boiler and I couldn't recommend him highly enough, he was thorough and efficient and gave us tips on how to get the most from our boilers lifecycle. Very satisfied customer
Radiator replacement The engineer (Charlie) arrived on time as arranged, did a great job replacing two radiators and cleared away all rubbish. He explained what he was doing and was pleasant and put up with my sons questions with great patience! Very happy to recommend.
Very good experience Very good experience. Excellent service and good job done. Found other issues we did not know about and gave advice accordingly and what to do next etc. Would definitely use again!
Amazing service Really great service from start to finish. Nice people, quick at getting things done and at a really good price. Andrew installed our new boiler and took the time to explain everything to me. I would certainly recommend!
Very good service Very good service, fixed a toilet flush in a rented house. Fixed on the day, no need for another visit. Plumber called before work was undertaken to confirm, costs. Only thing is that the appointment was changed with the tenant but we weren’t notified of the change. Great job overall!
Excellent service Excellent service from telephone staff at PL in arranging plumbers to attend my flat at short notice. They were polite, friendly and kept me updated. The plumbers who attended were highly professional and thorough, and I had full confidence in them. They came in the allotted time slot and identified the problem quickly and explained it to me. They explained the work that would need to be done and the cost. They then fixed the problem very efficiently. Thanks PL.
Would be 5* if turned up in time. Initially very disappointed to be told that my AM time slot to fix a leak under my sink wouldn’t happen due to emergencies cropping up ! However when The guy did eventually arrive at 6.30pm (Yoshi /Joshii ?) he was brilliant, sink fixed and an additional two issues of getting a radiator that’s never worked, working and fixing a broken pressure tap on the boiler … what a star ! Would definitely recommend.
Excellent workmanship Replaced shower room in our flat to a very high standard. Workmanship excellent, completed on time. Everything done with care and consideration when on site and full explanations at each stage.
R N Grove
Excellent service and individual doing the work genuinely cared about doing a very good job and making sure I understood the work being performed and how best to monitor and use the underfloor heating system in the future.
Mr M Rudberg
Boiler Service Very friendly and knowledgeable Engineer. Explained each step of the service. Customer service team were great, kept me informed and also followed up with after sales call to see if I was satisfied with the work undertaken. Would recommend to family and friends.
Really knowledgeable and friendly. After they rang they were round within a couple hours and had fixed the problem. Would not hesitate to recommend or use again. In fact got them to quote on something else in my house!
Completely unblocking pipes underneath washing up sink which also linked to washing machine. The plumber came at a perfect time and made the water flow freely and sink and washing machine back to normal. The pipes had 50 years of grease and soap in them.
I had an urgent issue with my hot water, the company were able to send someone out within an hour. (Unheard of). The plumber was very kind and worked out the problem in minutes. He was gracious and super helpful. Now I have hot water again - Thank you. I will be keeping this company number and using again and will recommend.
After having no heating or hot water for over a week, and my boiler insurance company being completely unhelpful, I rang Plumb London to get an engineer over to have a look instead. Mo was great. First visit he said that the flue wasn't safe and would need to be replaced, as well as a new boiler fitted to accommodate a different sort of flue. Not the best news, and I assumed it would be days before that could be organised. He said that he could be over the next day if I agreed to the quote, and have it all working again in no time! True to his word, he was booked in as soon as I was ready, and worked about 11 hours to get it all done the same day, upgrading a bunch of other things at the same time. Friendly, polite, outstandingly helpful, he was a legend!
Great company I have used them twice in the last week first to fix some errors from another company and secondly to get my boiler serviced. Pavel really knew his stuff and was very friendly and quickly sorted out the issues. Andy who serviced my boiler today was very efficient and friendly and both were happy to give me advice to help me moving forward I would definitely recommend and feel confident using them again. The stafff in the office are also helpful and friendly.
I’ve used Plumb London a number of times and haven’t been let down by them. When one plumber wasn’t able to make the appointment, they ensured we had a replacement as soon as possible and received a discount. Most recently we’ve had to get a totally new boiler and our plumber, Mo, went above and beyond to get our new system supplied and fitted. I’ve recommended them a number of times and will continue to do so. Thanks for keeping us warm!
Very quick response to my request, with someone round to fix the issue within 24 hours. The plumber was professional and quickly identified the issue, purchased replacement parts and fitted the tap. Would use Plumb London again.
Vlatiko arrived on time for the gas safety check and central heating maintenance. He was able to quickly identify a couple of problems and arranged a prompt return visit to fix them. Plumb London ensured I was reminded of the visits and were quick to follow up and check I was satisfied.
VERY HAPPY WITH NEW BOILER I was really pleased with the service provided by Plumb London. The engineer Kaywan who replaced my boiler worked hard to ensure that the job was completed within the day. Very happy to haveit all sorted so quickly
Our boiler broke down and called Plumb London in panic. The service was excellent! Within a few hours an engineer was here and when it showed out we needed a new boiler it was installed the day efter. The engineer was extremely friendly, professional , knowledgeable and helpful (he even helped to take my sons drone down from the tree). I will definitely recommend Plumb London to my friends!
Impressive Local Plumber Really pleased to find a reliable and trustworthy local plumber when we needed one. It can be a minefield just knowing where to start. Plumb London were professional from my I initial call to the work done by the plumber. I also liked the pricing. It was very clear from the start and I think fairly priced. I would certainly use them again and recommend.
Honest, reliable, efficient, excellent service Excellent service. Had a call back within minutes, exceptional service over the phone, clear communication and received a same day service. Engineer was friendly, professional and efficient. Blown away. Honestly best experience in London yet!
BRIANA VAN STRIJP
Replaced part of kitchen tap to stop leak Excellent and friendly service. The response was quick and response and they were able to send a plumber over quickly. The plumber was friendly, on time and was able to fix the problem. Will definitely be using Plumb London again.
To link the washing machine to the cold water pipe and cap the hot water pipe The plumber arrived within the time frame and completed the job very quickly. He tidied up after himself and left the work area clean
Identify and fix problem with our radiators The experience from speaking to the person making the booking and the engineer coming out was really good. The issue was rectified within 48 hrs of the job being posted.
Had a serious toilet problem; same day response, identified the problem, gave me a temporary fix. Returned promptly next day with replacement parts and and completed a permanent repair quickly and efficiently. The engineer was terrific; friendly, helpful, took me through the whole problem so I knew exactly what was going on. All in all avery good service.
It's always a risk when you pluck a company out of the ether to do a job. However I have no hesitations in recommending this company. I rang first thing this morning and three hours later the job, a radiator that needed refitting to the wall, was completed. The two workmen were polite and professional. The price was as agreed. I have more jobs that need doing and I feel very comfortable inviting Plumb London to complete the work. Highly recommended.
I have a problem with my water on the top floor, you cannot have a bath and shower going at the same time. I rang Plumb London who sent two very nice men out, they check a few bits and pieces and then said they would come back to me later with some idea of what can be done, I am waiting to hear. That was last Thursday, today is Monday, I expect to hear today with a quote. Very efficient company so far.
Prompt and Professional - Thank you! Really prompt and professional same-day service for a non-urgent boiler problem when our usual plumber was out of action due to COVID-19. Thank you Plumb London, would definitely use you again!
Excellent service Based on recent experience I would strongly recommend Plumb London for gas boiler and central heating issues - quick and efficient, very reassuringly competant, £ competitive, friendly and professional, - thank you Adam!
Plumb London is the sort of firm one… Plumb London is the sort of firm one works with for a lifetime. Conner is by far the most competent engineer I have known during my 13 years as a homeowner in London.
Great work from Brett at Plumb London. There was a leak in my bathroom (from behind the toilet). From the service I received from the team in the office to the service that Brett provided I am so impressed. They were professional, speedy and honest. The main thing for me is having a company I can trust doing the work. The work was professionally done, completed swiftly and I was well advised. Thanks again!
My boiler broke down during Friday night, I phoned Plumb London on Saturday morning, Adam arrived within 2 hours and made a diagnosis and within a short time I was sent quotations for two possible options. I opted to have a new boiler and by Monday afternoon it was installed! At every stage all the personnel involved - Adam, Conor and the two delightful Bristolians on the swtichboard - were at all times polite, helpful, clear in explanations, efficient and prompt to respond. Excellent service. I have already recommended them to one friend. Margaret Musset
Removing and refitting pipework in kitchen, installing new stopcock and check valve Conner was brilliant - came over to give a quote, studied the M+E plans and returned a couple of days later within a tight deadline to carry out the works. He completed the removals, refit and installs in about five hours and checked with the kitchen design company to make sure everything was as they needed. We were all super impressed and wouldn't hesitate to recommend him.
Rosianna Halse Rojas
Boiler installation Couldnt recommend these guys highly enough. The engineer came out a couple of times, the first time at my request he really did his best to fix my boiler (instead of giving me the hard sell which can happen.) When this finally packed up, the same guy did an amazing job installing a new boiler. Took real care to look after the property and explained everything to me in sinple terms. Great service!
Adjustment to boiler and thermostat. Lee arrived promptly and was pleasant and helpful. The problem with my boiler was easily solved and I was most grateful for his help in setting my thermostat. I confidently rely on Plumb London to look after my boiler, which they fitted. Margaret Musset
I found plumb London to be exceptionally helpful. Steve, the plumber who undertook the toilet repair, was very helpful, polite, and did a great job of completing a difficult job. Very happy with the service.
Plumb London, were great had a few different quotes for the plumbing issue we had from other companies and Plumb London were the best of them. James knew his stuff compared the others. Once here they did repaired everything in that day. Nice follow call to make sure everything was good
My combi boiler started making the radiators warm whenever the hot water was on. The engineer from Plumb London was courteous, explained the problem and fixed it for the amount quoted. Overall, very happy.
All fixed within 24 hours Plumb London offered me a slot for the day after my call. Charlie rang in advance of arriving and fixed the problem in prompt and friendly fashion. Excellent service — will definitely use them again.
James, the plumber was excellent in discussing our heating and hot-water system requirements, designing and installing it very quickly. He showed us how it worked and how to adjust it to suit us. He is also available quickly if we have any problems.
Inspection of any gas supply Excellent receptionist when calling Plumb London . Thank you Louise ! I needed a gas safety indpection for rental property. Louise could make that appointment on the day of calling . I took the following day Lee made inspection. So happy with the service from this company .
Extractor Fan Installation The experience was a really good one. Mo kept in touch with me when he was going to be late. He and his sidekick carried out the work really well, it was not that easy. They cleaned up well after the job was finished. Mo has a good personality and is obviously good at what he does. He is a really good representative for Plumb London and I did tell him so myself. Mark Packard
Positive: Responsiveness Had a great experience with Plumb to get a prompt quote. They called me right away ask me questions about my boiler. Very professional. Didn't get the chance to use there services as my landlord decided to go another way but was highly satisfied with the customer service they showed.
Adam arrived for a second appt on time Adam arrived for a second appt on time, changed and fitted new pipes to the heating system in record time - checked the boiler and left. I would certainly recommend Plumb London - very good quick service - my go to Plumbing and Heating firm for sure!
Outstanding service at the most reasonable rates. Replaced the failed boiler with professionalism and kind support. The technician was amazing with personality and was obviously very competent. Restored my trust in the industry.
Work performed (replacing taps in bathroom and kitchen) was done quickly and to a high standard. Plumber was very professional and courteous and was able to come at short notice. I would use this service again. The quote was a bit higher than I was expecting for a fairly small job, and since it is generated as a single number by a computer it doesn't give a breakdown between parts and labour. I did raise this during the follow up call and they said they'd try and send something over. Not a big deal but it's nice to know exactly what you're paying for.
Perfect service I made an enquiry online, got a call back almost immediately and arranged the visit very quickly and easily. Engineer was efficient and pleasant, I was very happy with the service I received.
Service Excellence I would say Plumb London have got me made when it comes to providing services. Great communications, extremely knowledgeable staff, prompt attendance, expertise with investigating the fault as well as installing a new heating system with absolute attention to detail and continuous updates of progress, explanations, issues as well as knowledge transfer for day to day running of the new system. An excellent family run business to engage with and to deal with the work required. I would highly recommend Plumb London and their staff.
Really happy with our experience of… Really happy with our experience of using Plumb London. I contacted the company to look at a water leak in the flat and they sent an engineer out the same day. The staff were friendly and helpful. Also the problem was quickly identified and fixed. Would highly recommend for a fast response time and reliable service.
Repaired a leaking toilet Excellent workmanship - initially the company changed the appointment time and day, yet second appointment was attended within the agreed timescales and the repair work carried out the same day. Agreed a set price rather than the hourly rate - which I felt was more beneficial to me.
Plumb London were great Plumb London were great. They informed me they were able to come earlier in the day if convenient for me. Tomi carried out everything we wanted done and explained what he was doing. He quoted for further work as requested. Polite and helpful. Will use again.
Plumb quoted for installing a new boiler for our tenanted flat on Tuesday, commenced work at 9am the following morning and finished within two days. Result: happy tenants. The work looks to be very professional from photographs and the tenants speak highly of Mo's (the engineer) hard work courtesy and friendliness
Plumb London were superb Plumb London were superb from start to finish. Friendly, professional call recieved after my Checkatrade enquiry and appointment arranged for the next day. Due to overrunning on other jobs their plumber couldn't attend that day but they called to let me know and we re-arranged for the next morning. He arrived in his timeslot and assessed the job and unblocked the sink flexi pipe within 25 minutes. We then had a friendly chat about the job and he presented us with the invoice and no extra charges than the very reasonable £90 plus vat quoted over the phone. Any plumbing or electrical work we need doing in the future Plumb London will be the call we make.
Boiler died the week before Christmas… Boiler died the week before Christmas and with no hot water or heating in my daughters flat in West Kensington we were at a loss! Plumb London came out to inspect the boiler on the Friday and works required and incredibly had a new Worcester Bosch installed and up and running by the following Monday evening! Superb customer service, highly organised team and the documentation was nice and simple through docusign... would definitely use again.
Mom's bathroom dilemma I needed major pluming repair on my mom’s flat. The folks at plumb London were very knowledgeable and attentive. Except for a slight delay; the work was done professionally and within a couple of days . Mo repaired the plumbing and replaced the bathtub. The price was fair. I’m very happy with overall experience. My mom is very happy too! Thanks to Mo and Conor! job well done!
Great job done to install a new CH/HW system A great job done promptly and efficiently to replace our gas boiler with an electric one, replace the radiators, install a new hob, add a heated bathroom towel rail and upgrade the electricity consumer unit. Very tidy and no mess left behind. Thanks very much to Mo - and his team.
I used Plumb London for leaking boiler and faulty thermostat I used Plumb London for a leaking boiler, faulty thermostat and also for putting inspection hatches for the boiler. The service was very professional, explanations were very detailed and the engineer on site (Adam) was very thorough in his work. I’m really happy with all the work done and can definitely recommend their services.
Mixed experience Andy was great - very knowledgeable and showed / explained everything he was doing. The prices were high and I felt pressured by the company to decide there and then to avoid being charged a call out fee. I then had to chase for this to be refunded. Beware of hidden costs also.
Boiler service Chris rang before arriving to check that I was home, and was extremely friendly and helpful. Did a thorough check of everything and left notes for next years service. I've always had a great experience with Plumb London and this time was no different!
Repairing a leaking washbasin and replacing a plug The appointment was arranged very efficiently and the plumber, Matt, turned up on time, having given me half an hour's notice of his arrival. The job was done quickly and well and I am very pleased with the result. I was telephoned afterwards to check that I was happy with the work.
Reliable service I use Plumb London for my annual boiler service and they also replaced my boiler some years back. They give a good, relaible non-nonsense service - pleasant admin staff and reliable engineers. I can't find any fault with them.
Boiler service and repair Very happy with Plumb London's service. The engineer and staff who dealt with the quote and booking were efficient, courteous, and considerate. Would not hesitate to use this company again.
I have used Plumb London on a number of… I have used Plumb London on a number of occasions and have found them to be unfailingly prompt, efficient and good value for money. Most recently Ryan fitted an outside tap, which he did very neatly and left everything clean and tidy afterwards - it was a pleasure to have him visit.
Great service from start to finish. I was a little wary about plucking a firm from the internet, as we all are, but reading some of the reviews I decided to go for it. The chap who came round to do the job, Adam, was superb. Extremely knowledgeable, very friendly and professional. He advised me what needed doing, we tried a couple of things to diagnose the problem and this was sorted. Following this he carried out a full service and even though he couldn't complete all of it in one go due to access issues, he came back to finalise as requested. On each occasion Adam was very punctual and never turned up late, he was also very tidy, and worked quickly and efficiently. I hope all their operatives are as good as him.
The office called back quickly even on… The office called back quickly even on a Saturday and arranged an early call for Monday morning. Our plumber, Ryan was friendly and efficient and fixed our problematic cistern in just under the hour. Probably not the cheapest but prompt reliable and very effective so on balance well worth it. Would recommend
Excellent service This is the 3rd or 4th time using Plumb London and everyone has been excellent. Great at answering the phone, constant updates on arrival of engineer and excellent service overall. They have be amazing help when out boiler stopped working and they replaced our thermostat. Very happy indeed and will continue to use them and recommend them.
Bathroom Water Leakage Bathroom Water Leakage Thanks for engineer PAR who is polite and helpful. He quickly identified and fixed the source of leakage in my bathroom. Also, re-sealed the silicone shower trap. Highly recommend Plumb London to anyone for plumber work.
Really great service! Really great service!! Our Digithermostat broke, so I called Plumb London at lunchtime on a Monday and by 5pm it was fixed!! So impressed. They were so helpful on the phone and the communication was excellent.
Very good job, thank you! Brett and his apprentice Craig did a great job on a difficult, very old drain, which was hard to get at. They also cheerfully helped move some heavy furniture which was nothing to do with their job, and was much appreciated. And they wouldn't take a tip for doing so
Unblock sink and change flush mechanism in toilet cistern Chris was very polite, first visit unblocked the sink. Attended to toilet cistern but said new parts would be needed and he would have to return. Was given an estimate for the job. Chris returned and fixed the toilet.
Diagnosis of gas boiler fault. Boiler replacement Plumb London is a fine organization. In addition, everyone we dealt with from the initial contact with the office to the guys who carried out the work was courteous and efficient. They were prepared to go the extra mile and helped with an unrelated problem that became apparent during their visit. Highly recommended.
New boiler installation Very professional. Timely response. Helpful and considerate. Good job done. Premium price and probably paid more than if I had shopped around BUT the workmanship and peace of mind was actually worth it overall..thank you for a good job
Gas safety certificate Booking-easily, spoke with staff, polite and courteous. Timeliness of appointment-excellent. Service provided-friendly and courteous, timely, provided a clean job. Will definitely use the service again.
Changing our digistat Plumb london got back to me straight away and was amazing. I called them first thing on Monday on my lunch break and by 5pm on Monday the engineer had been a fixed our heating digital thermostat. The receptionist was extremely helpful and walked through the process with me.
New combi boiler and installation Par managed to do all the work in a single day which was very impressive, and he was a really kind and clear communicator throughout. The install involved setting up and climbing a three storey tower on the side of a road with regular traffic, which required some serious guts - I’m very happy with price considering what they had to do to install our new boiler!
I had my boiler and extraction flue replaced with Plumb London. They were professional and prompt, making sure that the room was put back in great condition after they were finished. Their people were helpful and professional throughout. A great job all round.
The plumber fixed the toilet leak and improved on its original, bodged installation, adding an isolation valve for safety. He was efficient and polite and got on with the job. The final bill was not exorbitant but plumbing doesn't seem to come cheap.
Competent, friendly and efficient. Will and Russ were friendly and reassuring and just got on with the job quickly and competently. It wasn’t an easy job either, laying new gas pipes behind kitchen units. I would use this company again.
I was told to expect the engineer between 11.00 and 3.00. He came at 4.15. Boiler in good condition, so it only took him 15 minutes to check it. Checked the gas supply as well - something that my previous chap had never done.
Extremely quick service - recommended. Despite the ongoing Covid situation, Plumb London were able to send a plumber to review our boiler within less than an hour, and the relevant parts were replaced within 24 hours. A huge relief after a cold night! Not the cheapest around, but great service - we really welcomed the extra Covid safety precautions in place. Will use again!
I had an issue with a leaking boiler I had an issue with a leaking boiler, a gas engineer came and was very professional, thorough and explained what needed to be done. He took his time to diagnose the issue and propose next steps. Very happy with the service
A day late but good work. They were supposed to arrive at 9.00 on Tuesday. Shortly after 9.00, I received a phone call to say they would be here in ten minutes. At 10.00 I received another call to say that their van had broken down and that they would come on Wednesday. I was not best pleased, However, when they did arrive, they did the work efficiently and left the place clean.
We recently used Plumb London for the first time after having had a disappointing experience in the past with other local plumbers - this was a real difference! It was very easy to arrange the appointment and on the day we were kept advised of the timescales - he was running late due to traffic - but I was called twice: once by the office and once by the plumber on route to let me know. When he did arrive he explained in detail what the problems were (he was fixing two different leaks in the kitchen and the bathroom); what he needed to do to fix it; what parts he was going to get, from where and how long he was going to be. When one of the leaks turned out to be a bigger job that expected he gave me options and went above and beyond to resolve the problems. Afterwards he cleaned up and apologised for taking so long but he clearly was meticulous and wanted to get it right which I really appreciated. He was the model of a professional tradesman and I will now only be using them!
This company was a very thoughtful in all ways. They made me reassured at all times. They were efficient and very “human” during these uncertain time’s. Gave some amazing advice. If I could give more than 5 stars I would do!
Mrs Daxa Maisuria
He turned up on time He turned up on time. Looked at at what was wrong and he new straight away he just got a washer out of his pocket and fixed it. Job done. This shows a lot of knowledge, experience and professionalism.
Replacing the bayonet fitting and hose connecting the mains gas supply to the cooker. Excellent all round service. Good advice to call national grid first to make the house safe. Engineer then came within an hour of my call. He had all the parts ready and worked quickly and efficiently.
Fixing a leaking boiler The engineer was able to diagnose the issue causing the leak quickly and managed to source the replacement part and fit it that day within a couple of hours. Happy to say that our boiler no longer leaks
We where ungently in need of a new boiler 2 years ago and when we searched on google Plumb London came up. They were very helpful and accommodating so we didn't stay without hot water for long. There email reminders regards the yearly checkup us also very useful. Johan
Great reliable serviceThere was a certain confusion as to the timing of my second visit, after a very swift and useful preliminary visit to spy out the land.and get the heating and hot water temporarily back on. The full second visit was thorough and excellent and the whole system including now functioning radiators on the 4th floor seem fully set for many months. Thank you.
Connor the office manager is a great… Connor the office manager is a great communicator. Able to simplify convoluted request and sort it out. Nothing was a problem, work carried out fast and effectively. I would definitely recommend.
I was impressed with the professionalism, communication, speed and quality of work. I was impressed with the professionalism of Plumb London who were very communicative and rapid with their work which was completed to a high standard.
Hugely professional service The whole service from start to finish has been very professional with good communication throughout. Matt, Brett and the team were all a pleasure to deal with and were very careful with things in the house and helpful all round. I would highly recommend them all.
M Simon Costin
Exceptional service! I highly recommend using the service. Louise offered on the day call out service at no extra cost. The plumber was extremely knowledgable, kindly walked me through all the issues and then promptly fixed 2 of my issues within 20 minutes. I will be recommending to all my friends! So refreshing to have good service at an affordable price.
Problem solved We needed a new gas boiler installed with flue and hatches to bring it up to modern gas appliance standards. Complicating the install was the fact that our flat was high up in a tower block with no possibility of external scaffolding or access. After speaking with multiple companies, getting a few quotes and opinions, we were despairing at how hard it seemed to find a reputable company that would still give a reasonable quote. Plumb london sent one of their top engineers out free of charge, who had experience working within the same building on prior jobs. He gave us a detailed guide to the process, options for gas and electric installs, and a quote range that was very reasonable. We were given confidence that we weren't being ripped off, and the install process went very smoothly - work began at 9.30 and was finished by 2. And to top it all off the final cost came in below the mid-range of the quote they supplied us. Honestly - fantastic service, great team and a great relief to just know that you're having a job done by proper professionals. 5 stars.
Update: issue was due to a typo at their end. Refund promised. Their email needs fixing but I’ve upgraded to 4* based on the engineers The engineers were quite good. However I was then overcharged £60 against the invoices I've been given. The company are not responding to email queries so I've had to arrange for my bank to prevent further deductions against my account. You give your card details before the engineer arrives which I don't mind. However there are then 5 separate transactions none of which matches an invoice amount (I only have two invoices). There could be an innocent reason for the way I've been charged but in the absence of a response from the company I have to assume it's to confuse so you aren't aware how much you've been charged. On this basis I have to recommend choosing a different plumber. This is a shame because as I said the engineers were good
Boiler repair and service The engineer that attend (Lee) was very good. Arrived when he said he would and was very knowledgeable and professional. Did the job at the price quoted. I will definitely be using Plumb London again
I have called upon North London Plumbing and Heating for their services numerous times now, usually coming on the same day as my call. Their team are fast, friendly and efficient and always do a great job!
Amazing service and installation from a fantastically professional and friendly team. They installed a new boiler on a bank holiday with 1 day’s notice at no extra charge and with minimal disruption to us. It made what could have been a stressful situation very simple and stress free. Thank you!!!
Excellent Service Excellent Service. Ryan the plumber was on time, always kept in contact and did the job! ( repaired the shower unit) The office also let me know what was going on at all times, and the cost was also reasonable! Would recommend !
Fit new radiator valves, service boilers I cannot recommend Plumb London’s plumber, Chris, too highly. We live in an old house with temperamental heating and he sorted out all the problems he found during this job with speed, courtesy, and a concern for the customer (us) that I think is highly unusual.
Sink unblock and deep clean Brett was incredibly helpful, professional and really friendly. He carried out the job in lightening speed and explained to me in detail the issue, the work that he’d done to resolve it and how to avoid it from happening again. The sink now drains without any issues. Would 100% recommend the service and will definitely use again for future plumbing needs
I have used this company for the last eight years and have always found them very professional and fair in all my dealings with them. if i have had a problem they have always rectified it to my satisfaction. I would not hesitate to recommend them
Great job taking care of an old blockage which made our garden flood. Second engineer they sent was on point. Customer service needs a bit of work as multiple people got in touch with me for the same issues and I could see that communication was a bit of an issue. Overall a good experience, would use again.
Plumb london customer service was very… Plumb london customer service was very good they kept me Informed when the plumber was going to be later than expected. The plumber was very professional quick and tidy. But I was a bit shock that a aqua vac that was used for a few minutes using my electric was classed as machinery and had a extra charge.
Replacing seized hot water tap cartridge, also replaced cold water tap cartridge. Brandon, from Plumb London, came and fixed my taps. He did an excellent job: friendly, explained what he did, left no mess al all. I’m definitely going to use Plumb London again, as the work was completed when I wanted at a reasonable price, and I’m a very satisfied with the result.
Identified boiler fault, fixed on the spot I accidentally damaged the cable between the boiler and the hot water tank; I called Plumb London and they sent James over the same day; he promptly discovered the issue and replaced the blown fuse. Moreover, he tightened a radiator valve that was slowly leaking and was happy to answer all of my questions
Needing a plumber to replace my leaking boiler, and having no real experience of plumbers, I chose Plumb London because of the good reviews it had received on Yell. I phoned them on Wednesday morning and they arrived within a couple of hours to provide a quote for a replacement tank. Their supplier was able to provide the part on the following Wednesday and they installed it the next day, without any problems, arriving at about 10:30 and completing the work by 17:00. Throughout I found both Ivo, their engineer, and the back office staff courteous and helpful. Ivo was punctual and I was not kept waiting. I was kept updated throughout on the status of the new part with their suppler, so that I could be sure that everything would be ready for the installation, and that I would not have to take a day off work for nothing.
Great overall service and delivery. Will use again Great experience from initial visit for a quote and then the subsequent work. Honest advice initially, professional manner in our interactions. Punctual. More expensive than solo traders but I think worth it. Will work with them on other projects too. Hopefully found a trusted company I can use on an ongoing basis, which is not easy to find in London. Excellent call centre service (jack) and electronic billing. Very professional.
The service was excellent. The engineer came within an hour. He was knowledgeable and explained everything. He diagnosed the problem quickly and went to collect a spare part, fitted it and gave general advice. My boiler is now fixed and guaranteed for a year. Exceedingly happy!
this was the fourth company I rang before I could speak to a human being and make arrangements; a great bonus, as far as I'm concerned. The plumber could not come on the day arranged, but I was contacted and apology given for the inconvenience. The plumber was prompt, polite and did the job efficiently, and was very helpful in advising me on possible future jobs. Although it was expensive, as most plumbers would be, they charged for half an hour, which is good if you only have a small job. It seems to be a very professional company.
The service was prompt and efficient and the plumber was professional and polite. There was a bit of a snag with the first job (one of the new taps was squeaking badly when switched on). But the issue was dealt with promptly and efficiently. Overall very happy with their services and would recommend.
Very big thank you Plumb London for attending property and carrying out works . I would highly recommend this company and their staff . My property was attended by Charlie , to carry out the works . I can only express enormous praise for his work , he is truly a credit to this company . He was very competent, polite and has excellent knowledge in his field . It is so very rare to find such an excellent Plumber. Nothing was to much trouble for him .
Check for possible boiler fault Plumb London were responsive and came out next day when I reported a possible fault with my boiler. The plumber/heating engineer was very helpful and good at communicating what he was doing and his though process. Ultimately, the fault was identified as an electrical fault though so no work had to be carried out apart from the boiler inspection. This was all done quickly so it was good value for money
Plumb London 1st class business Your company installed my boiler last year and consequently it’s first service. Andrew came on both occasions which is very reassuring. Can’t fault him or your company a
Excellent Excellent service very friendly engineer got the job done quickly and was very tidy. Was willing to try without scaffolding after hearing from other companies that scaffolding would be required. Very happy.
Really impressed with the service...no pun intended I booked in Plumb London for a boiler service and repair of a broken WC flush, and they sent someone over the next morning, at a time that was convenient to me. Their engineer Dave was extremely helpful and amenable, and sorted both issues straight away. I was also impressed as I recently had kitchen cabinetry installed which (unbeknown to me) restricted access to an area of the boiler which needed to be free for the service. Dave found a work around and explained how to get around the issue for next time. Gold star from me.
Boiler Replacement These guys were fantastic. Just moved house, had no information on boiler so had a service booked last Wednesday. Received a quote from another firm. Looked on checkatrade. Called plumblondon. Came same day. Quoted like for like with other firm. 25% less. Arrived promptly Friday morning. Installed. Toby arrived at 7 Friday night and stayed to ensure we had heating and hot water over the weekend. Will only use this firm. They're quoting for additional work and I wish I could find comparable firms for other trades. Awesome work
Boiler replacement Extremely professional job done over the course of a day to replace the boiler and flush out the pipes. The plumber had a pleasant manner and communicated well. The new Nest appliance is also really cool.
Unblocking toilet Incredibly quick to respond to my enquiry via checkatrade, Plumb London turned up just over an hour after booking and fixed the issue swiftly. Professional and friendly, I would definitely recommend their services.
Boiler Repair After contacting Plumb London I was given an appointment for the same day. I was given a time slot when to expect the engineer and was advised the time he would arrive. On arrival the engineer was very friendly, polite and professional. He knew straight away what was wrong with the boiler and set to work to fix the fault. I would definitely recommend your company for boiler repairs.
Having been let down by two other companies I was very impressed when I rang Plumb London. The office were helpful and the following day a very polite and helpful engineer Besi came to give me a quote. A few days later Besi and his team came to fit the boiler. They turned up promptly and worked hard all day. They were polite, helpful and very good at tidying up. A few days later when the boiler needed adjusting slightly the office arranged for Besi to return the following day. We received a very prompt and efficient service throughout the whole installation process. I would highly recommend this company. Excellent work.
Plumb London fitted our new boiler a few years ago and gave an excellent service. We have had to have a new pump installed. Last week when I rang the office about the problem they sent out two excellent workmen Will and Russ at 7a.m the following day to source the problem. Will and Russ have returned today to fit the new pump. They were polite, tidy and very efficient and did an excellent job. They could not do enough. Thank you! I totally recommend this company for any plumbing needs and will always use them in the future.
First time using and will use again Had a problem with the radiator. The guy came out and identified the problem almost immediately and fixed it within half an hour. Very professional and great service! Will definitely use again!
Very helpful and professional throughout, provided an excellent service. We had difficulty with the tenants being awkward to let engineers in to take a look at the old boiler and then install a new boiler, but Plumb London were very understanding and patient with me whilst we were liaising with the tenants, and were very accommodating. They explained the work required and the different options of boilers. Professional throughout, efficient, and good value for money. Also offered a first year service included in the price, which was an added bonus. Would definitely recommend!
Cleaning out the drains under the house Altogether excellent. The work was efficiently and cleanly carried out with top quality equipment. Brett and Craig were courteous and helpful and a pleasure to deal with.
Fixing a flusher and shower unit Excellent service. Steve the plumber was knowledgable, worked quickly and was friendly. I would definitely use Plumb London again and recommend them to family and friends
Radiator valve replacement, tap replacement, gas heating part replacement They were great! Very efficient and clear communication at all times. Straight forward billing information and helpful ongoing service.
Timely response to a rather panicked flat in the midst of a leak! The plumber who arrived was friendly, and explained things well to us. Any extra charges that would have been necessary (they were in the end, not necessary) were explained in detail, and costings were outlined. Highly recommended.
Quick, friendly and competent It’s the second time I’ve called this company and I can only recommend them. Friendly phone service, the also extremely friendly and competent engineer was here within an hour, he sorted the boiler out and gave me some hints what to do in the future. All very good!
Good service. Having struggled to book a plumber on the British Gas site, I decided to try a local firm, and am very glad I did. The service was swift, efficient and friendly as well as cheaper than BG. Will definitely use again.
Excelente service. Louise was great dealing with my problem, was very clear regarding the charges, the engineer who came to my property was very clear what he was doing from the start resolved my problem
So often you phone through to call centres and the person on the other end of the phone clearly can't be bothered. Not so this time, what a pleasure to speak with Zeena who dealt with my query quickly and with care. Thank you!
Good plumber, very pricey company Our plumber was friendly, knowledgeable and did a good job. The challenge for us was the expense - this company charge for full hours only, and for use of equipment, so if the plumber suggests trying something else, check with them what the additional cost will be. The company also doesn't mention that their quoted cost doesn't include VAT, so beware!
Urgent boiler replacement went well. Urgent boiler replacement went well. Have originally called out to diagnose my 11 year old Vailant boiler that stopped working, was told it would take a week to get parts so had to install a completely new boiler instead, otherwise would have been stuck without heating or hot water. Was impressed with the knowledge of the engineer who diagnosed the fault and completed the installation, though cleanliness of the assistant engineer could have been better, and they left the window open in the middle of winter which was an inconvenience since it was very cold for an entire day. Otherwise, the new boiler and thermostat seem to be working well, although a little fiddly and I am very glad the price was reasonably competitive, even if expensive. Would recommend.
Annual gas boiler inspection / maintenance. Annual boiler service and gas safety certificate was carried out for the boiler they installed last year. Everything seems to have gone well and the boiler continues to work within specified parameters. The engineer was very friendly and appeared knowledgeable. Happy to recommend.
Reparation of a big water leak, replacement of cylinder and kitchen and bathroom taps. Excellent service. I was able to explain my problems clearly to Ryan, and he identified the leak straight away. He replaced my kitchen and bathroom taps, fixed my hot water issues and repaired the leak. Will use again if I have problems in the future.
Hot water system repair Lee was very helpful, needed to find a replacement part and got it on the day, was willing to stay and service the boiler which clearly needed it. A big help with an important problem!
I've had huge problems with our hot water and heating system for the last 3 years and this is the only plumbing company that managed to resolve our issue. Engineer Pavel was very experienced and confident in his work. He went an extra mile and carried out safety checks long after the work was finished. Customer services of Plumb London are also great, as I received calls to let me know when the engineer was on their way. I will continue to use this company as they tick all the boxes when it comes to experience and quality of the work.
I phoned Plumb London because water was leaking from the WC onto the bathroom floor. Chris arrived at the time expected and diagnosed the problem very quickly. He then went to get the parts and came back within half an hour and did the repair. He cleaned the area thoroughly and was very efficient. I will definitely call Plumb London again if I need more plumbing work done.
Answered the phone straight away, took all relevant details, got someone out to me within a few hours and even though they gave a 4 hour time slot they were accommodating in terms of allowing me to say I would not be there at 12, but back by 12:30pm. Engineer was good, identified the issue straight away and only needed 30 mins work to get it done. Efficient and didn't mess around, which is good when you're paying per 30 mins. Would recommend and use again.
Great service and very friendly engineer who was very knowledgable and helped sort a problem I had with HomeServe after a boiler health check. Easy booking process and friendly staff, would definitely use again!
Positive: Professionalism, Punctuality, QualityGreat service. Andrew arrived within an hour of my call. The job was done during lockdown, so the guys in the office made sure the entire process was undertaken using proper social distancing. Andrew did a perfect job and was very diligent in explaining what he did and why, and how to avoid future issues.
Very satisfied with the work done by James and the quick response by Plumb London. The total response time from my intial call to resolution was about 3 hours, work was carried out efficiently and everything was cleaned up perfectly. Would definitely use Plumb London again.
A good experience for a new boiler installation I had a new boiler installed yesterday and I'm very happy with how it went. Engineers Connor & Brandon were personable and knowledgeable, punctual, and efficient and everything was left clean and tidy at the end of the day. Plumb London is probably not the cheapest but my experience was definitely good value for money. No hassle or unexpected costs for little deviations from what was expected (an underlying fear I have when having this sort of installation/work done).
Plumb - Highly Recommended Efficient, professional and smooth running company - you can tell Plumb have been in the business a long time. I had two engineers see to a kitchen tap issue, both were very polite and good natured people, as were the team booking and organising the visits. Will be recommending to my friends in the area. Thank you!
Great friendly service. Same day appointment. Turned up on time. Even though the work was done quickly it felt like a proper job not a quick fix like the previous company we used. Overall reliable and trustworthy.
Miss Eleanor Maxfield
Job well done! Very quick and easy service in having some pipe work cleaned out and replaced. Brett was clear about what he was doing (and what we need to do to take care of the system) and left everything in perfect working order!
Super-fast response, accurate diagnosis and fast return to fix with part. I’d mark 5 stars but the hourly rate is pretty high as was the mark-up on the part. That said, p’raps it’s worth it to have a fast and 100% effective service. You get what you pay for..
Replacement Shows and Tray Seal Had a leak coming from the shower, Matt came round and quickly diagnosed the problem and explained what needed to be done (replacement shower and shower tray seal ) Stated the job would take between 2 and 2.5hrs. However unlike other firms, he couldn't estimate that duration and had to go for 3hrs, which felt unjustified given the time estimation and the relative predictability of the job. Matt ordered a new shower, which I didn't see but I did confirm with operations over the phone it was the same design as my current shower. When the shower was fixed this wasn't the case, with the taps been a different shape to the sink. I should have asked to see the shower but it should be standard procedure to show the design before ordering. The fitting of the new shower was done professionally and to a high standard (though communication on when it was going to be done was patchy). Matt was friendly, wore PPE throughout and did an excellent job. The job easily took the time estimated but couldn't be quoted for. I would use the company again and would highly recommend Matt. They should review the agreement process for replacement parts (make sure they show the parts), review the ability to quote half hours and ensure clear communication throughout the job.
Excellent job and customer service. Really responsive on queries and helpful. I felt Matt who came to change my taps and sealant did an excellent job. Polite, friendly and did a really neat job. Also left the bathroom tidy and clean afterwards. Would highly recommend as I’ve had a couple of horror plumbers from elsewhere in the past.
Water pressure issues Plumber kept me informed throughout the whole process of what he was doing and why. Very efficient, resolved issue rather quickly and gave advice on what could be done to avoid the situation occurring again.
Toilet replacement Fast and professional. We had to replace the toilet with a Japanese washlet, which has some unusual connections and takes a bit longer to install. Matt was punctual, polite, very professional and completed the work in just a few hours. Today (24 hours later) I could never tell we had invasive plumbing work done in the house. Absolutely recommended!
very Professional service Besi always delivers a professional service and makes double sure that the job is seen through. plumb London goes above and beyond to get someone out to us as quickly as we need, especially being a family with young children.
Good quality service and communications from Plumb London. I would recommend them! TheIr work was delayed as drain needed unblocking by specialist company, but they came back at end of same day to complete.
Amazing service from Plumb London. Steve was so kind and helpful when I had a fire in my home. He fully replaced the hot water heater and took a lot of time and effort to clean up the (significant) fire mess. I would definitely use Plumb London again.
Finding and mending a water leak Charlie was quick and efficient in finding a leak under my dishwasher. He went to get a replacement pipe and fitted and tested it. It took less than one hour, I was pleased with the result.
Boiler annual service and sink leak Awesome service, will definitely use them again. Mo was great explaining what he was doing and giving advice. He was supposed to give me a quote for my sink that was leaking but finally sorted it as it was a minor issue. Thank you so much as I was dreading being fooled and overpaying but you can trust this company 100%.
The engineers replaced some pipe work and a faulty valve. From booking the job with Connor on the phone first thing in the morning, I felt reassured by the whole process. The two engineers arrived punctually, and were polite, efficient and were very quick to diagnose the problem at hand. Having found a replacement valve locally, the work was completed with the minimum of fuss, and to the highest of standards. Their attitude to work and politeness was first class, and I would have no hesitation in using this firm again, as every stage of the process went smoothly, professionally, and without a hitch. Steve and Mark were excellent, thank you both.
A company which delivers what they promise The engineer showed up in time. Did the work diligently. The finish was neat. After completing the work, he left the place clean. He came prepared to satisfy some operational detail I had requested. The sales assistant is a good listener and was prompt to respond to my suggestions.
Dr Ramachandran Venkataraman
Leaky valve under sink Great customer service, speedy response and great workmanship. I have used plumb London a few times now and can honestly say the quality in their work is great. They are very reliable and reasonably priced. Would definitely recommend
Identifying central heating issue and replacing thermostat Came out same day, fixed the issue with our thermostat, Connor was friendly and professional. Pricing seemed comparable to others in the area, charge in 30 min rates.
Efficient service Very good punctual service for a fairly simple job but needed a part so he drove to the nearest shop and purchased it fitted the part. Just a little pricey for the simple job though but know it was done properly.
Mr Sanj Lakhani
Great service for boiler and repairs I had my boiler serviced and some plumbing repairs all completed within a few hours of my request to have the work done. Excellent service, very pleasant engineers. Highly recommended.
Excellent, professional service We needed emergency help to fix a broken boiler on the weekend when we had no heating or hot water. We got a Plumb London engineer out on the same day, in just a few hours, and he did an excellent job. He needed a part to finish the work, so he even came back on a Sunday on his day off to finish the job! We wouldn’t hesitate to recommend Plumb London for doing high quality work very efficiently and professionally and with excellent customer service. It was a pleasant change from the poor service we’ve usually had from plumbers and gas engineers.
Servicing gas boiler. And investigating why thermostat wasn’t working / replacing it I have used Plumb London regularly for plumbing and boiler. They are always quick to book a job and all engineers I’ve had have been friendly - important as a woman living alone. The engineer fixed the boiler quickly and explained the necessary work and payment. Pleased with the service
Fixing burst pipe Don’t use this company. They charged me £1440 rather than £144 for a 10min job. I was in my overdraft for days and they didn’t give any discount or compensation. Their manager didn’t even respond to my complaint. Shocking customer service.
Plumb London provided a first class service from start to finish: from the advisor on the telephone to the standard of work delivered by our plumber, I have nothing but positive comments to make. Costings were very reasonable and clearly explained (and our plumber worked extremely hard to ensure that the work was completed in the minimum time). The standard of work was not only excellent but our plumber was also extremely helpful, friendly and polite. I have no hesitation in endorsing the service offered by Plumb London and will certainly use them in the future for all our plumbing work.
Vert responsive and professional service. I needed a plumber same day after 5 pm and they were able to arrange one promptly. Communication via email and phone and clear details on pricing (which was very competitive). The plumber who attended was thoroughly professional and completed the job within an hour. Top notch and highly recommended
Professional, Polite & KnowledgeableAbout My Problem Plumber came at expected time slot, very polite, knowledgeable, and managed to fix my issue quickly - even had the part I needed in the van, a nice surprise!
Efficiency and professional service Fast and efficient service does come at a price . Make sure you request a detailed quote before any wirk takes place . I was initially charge £40 to switch off the mains water supply which in effect took 3 seconds to do!
Mr Andrew Boichat
Good professional plumber The plumber was competent and my problem seemed to have been resolved. He asked me to check the pipes were tight enough at the joints and a couple of them weren’t, so he tightened them up a bit more. This is the reason I gave 4 stars. Other than that, my leak has been fixed and hopefully it will be ok for along time.
Top Job! Polite and efficient appointment booking. Excellent engineer; punctual and polite with everything explained. Will definitely use again - so much better than other plumbing companies I've used previously.
Matt was on time, pleasant, polite and kept social distancing. He did the job quickly and well. I hadn't paid a plumber for 20 years so it was more expensive than I remembered, but he made the costs clear up front. It was worth every penny. Will definitely employ Plumb London again.
Replaced our old boiler with combo system. Responsive to quote and sent good engineer to do it who gave us confidence they would deliver so went with them despite not being cheapest. Did a great job at short notice, on time and high quality. System tested and clearly explained. Good pre and post job support from head office. Would recommend highly.,One of three companies to quote on a boiler replacement. Quick to send an engineer to do the quote and he did a thorough inspection that others did not. Whilst they were not the cheapest we had most confidence they could deliver on time and quality. They did not disappoint. Engineers prompt and polite, worked hard and tested and explained everything well. Also cleaned up really well. Good head office support and follow up. Would recommend.
Fast service and great job - many thanks! Only issue was some staining left by engineer which will need white spirit to clean up. Would have been nice for engineer to do this either at the time or at a later date.
Fantastic company - helpful, efficient, friendly, reliable, trustworthy. They came on the same day I called, and did a great job installing my new boiler. Adam explained how to use the new boiler and thermostat very clearly and patiently which was really appreciated as I am not tech-savvy! Great service.
Find and repair a leak Plumb London were excellent and I’ll certainly use them again if I need a plumber. They found the source of my leak quickly, were polite, respectful and considerate, and explained exactly what was needed - also explaining what didn’t need doing as I’d feared we’d have to take floorboards up - all in a way that really inspired confidence. The job was completed quickly on a second visit, and the whole experience was friendly, efficient and professional. Very impressed, thank you.
I was very satisfied with Plum London's services: it was very easy to book in an engineer visit and it was organised very fast. The engineer arrived on time and fixed the problem quickly, and gave me great advice on further work.
Really quick and efficient service. Had a leaking boiler which is all fixed and working again. Also everyone I dealt with on the phone and the plumber that came round were really nice and helpful. Recommend plumb London for anyone with an emergency or general fix.
What a great service I received when my boiler stopped heating the water. I called expecting it to be days before anyone could get to me to find that engineers where available that day. If only all companies were run this way.
Mr and Mrs Thompson
I am writing to compliment Sue who answered my call the other day. She was such a pleasure to deal with and did everything she could to help; including putting me through to an engineer so I could get some advice before they called to fix the problem.
We have used PlumbLondon for the past 3 years to service our boiler and are very happy with the service they provide. They are friendly, reliable and efficient and I wouldn't hesitate to recommend them.
Plumb London had great customer service, ensuring they update me with the progress a few times in the same day. The Plumber made extra effort to ensure I get the necessary parts same day to ensure all fits to the requirements even if this meant visiting many stores. The plumber was very knowledgeable and spotted things missed by the insurance contractors. Very pleased with the service, totally recommend!
Good communication from the customer service team Jack was polite kept his eye on the ball and very quick. Polite friendly Plumber did a great job and worked quick. would definitely recommend to every one.
Very pleased. Problem: leaks behind toilet cistern and constant trouble with water flow. Found 'Plumb London' on internet. They were good on the phone, then prompt to get to us. The guy was on it straight away, worked out all the problems and sorted it. Could've made it easier for himself by cutting away wood panelling but instead was really careful and tidy. Wore a mask the whole time as per current regulations etc. Nice job well done and happy to recommend them. Cheers.
I would highly recommend this company. Everyone I spoke with were so helpful, friendly and professional. They sent someone out same day to investigate the issue. Once the part was delivered they arrived back to fix the issue. It was swiftly fixed and I was told to let them know if any issues. The plumber was careful to clean and tidy up after him. I’m so glad that I found this company and will be sure to use them again in the future.
Margaret Anne Hennessy
I am very pleased with the work carried out by Plumb London - the customer pays for this service but it's definitely value for money - and peace of mind. In my particular case I had to have a damaged external gas pipe removed and replaced - because of it's awkward location it looked a difficult job. but the work was done with great care and efficiency. A special word of praise too about the engineer, Miran, who carried out the work - excellent work - once again, thanks!
PLUMB LONDON SOUTH LONDON Quick response and although the work took longer, they were diligent in making sure it was done as professionally and well as possible . they were courteous and responsible in dealing with me and my family and the job was completed to a high standard
Besi provided a prompt, efficient service at a reasonable price. The boiler was installed quickly, and the working area cleaned thoroughly afterwards. Instructions were clear and we now have a fully operating boiler - would recommend Plumb London.
Leaking Pipe As usual a prompt response from Plumb London - I called on a Saturday morning at around 9 a.m. and a plumber arrived at 11.15..... the repair was a small one - a leaking pipe that connects to my washing machine - but a vital repair as the dripping pipe if not noticed would have leaked into the flat below.... the plumber worked quickly and efficiently - and did a great job, as well as servicing my CH boiler - thanks!
Responded swiftly and a friendly knowledgeable plumber named Dave came to our door. He managed to fix the problem explaining what he was doing as the job went on, we felt very safe in his capable hands. Thanks!
Very good service and workmanship Very good service and workmanship. Courteous fitters and completed the job when they said they would, cleaned up well and left the site as they found it. Operation of boiler explained sufficiently and paperwork left in good order. Slightly pricey, hence four stars, not five, but ultimately turned out to be worth it for the peace of mind.
Reliably prompt, friendly service Plumb London has now done three or four jobs for me, including work on a drinking water filtration system. The installation of a new gas boiler was the most recent. They answer the phone promptly and reliably turn up. The two plumbers who came at various times, and most recently the gas engineer, were friendly and happy to answer questions.The company and the gas engineer both provided ample information about the new system, the guarantee, etc.. Invoices state clearly what has been done, along with the name of the person who did it. Payment processes are smooth. I wouldn't hesitate to recommend them.
Omar came round from Plumb London on two separate occasions. He was so polite and friendly and enthusiastic. It was a pleasure having him round to do his work. He expertly fixed a leaking outdoor tap and also provided advice on plumbing for a fridge and bathroom. Omar was a lovely chap. Thanks for your help!
Blocked double kitchen sink in NW5, complicated by the fact I'd just poured 1 litre of One Shot into it, causing the various u-bends underneath to start dripping 90% sulphuric acid down under my sink and getting everywhere, with both sinks still blocked. It was 4.30pm on a Monday; googled this lot; they said No Call Out Charge and a reasonable hourly rate, and that's exactly what I got. No fuss, they turned up 20 minutes later which was a godsend, job took 15 minutes and the "hydrochloric acid is burning through my pipes and floor" fears were allayed within moments of the plumber (Ivo) arriving. Must admit I assumed the acid situation would drive the costs up. Not the case. I rarely write reviews but happy to recommend this plumbers it's actually the best emergency callout I've ever used.
Homeserve and Alpha left me without heating and water for 3 days, then deemed my boiler beyond repair and wouldn’t replace it. I called Plumb London in despair at the end of the day and they sent an engineer round within the hour. Mo was exceptionally professional and helpful, spending time answering my questions and assessing things properly before producing the quote, so I felt confident in the choices I made, whereas other companies spent less than 5 minutes and tried to hard sell specific products. Plumb London office staff were extremely helpful, Conor stayed late so I could get another quote before making a final decision to ensure if I did choose them the work could be carried out the following day. Mo attended the following day at 07:30 (because he knew I couldn’t take another day off work) installed the new boiler and fixed the damage which had been done by Alpha previously. He completed the work to a very high standard, I had heating and hot water when I got home and Mo had done the job thoroughly and neatly, cleaning up afterwards. It was a long job and he stayed until 19:30, but even though he must have wanted to get home he took the time to talk me through the work and show me how to operate the system. He was cheerful and polite and exceptionally professional throughout. I could not recommend Plumb London enough! Thank you!
We called Plumb London after our boiler stopped working, and remarkably got a fantastic engineer, Adam Lynch round within 3.5hrs, and a new boiler and pump installed the next morning! Adam was incredibly knowledgeable and very honest, and with our new and more powerful boiler and pump, the radiators furthest from the water tank that barely heated are now roasting.
Boiler service absolutely fine… Boiler service absolutely fine plumber polite and helpful. Only 4 stars as it was impossible to get another very small job done at the same time. Was told we need another appointment. Which is expensive for a tap washer!
Boiler change Plumb London responded quickly to my call and someone came the following day, on time, to diagnose the problem. Chris arranged a convenient time to do the required work and again arrived on time, letting me know when he was nearby. He was very professional, and took gas safety very seriously. After the work was completed he cleaned up thoroughly and took all waste away in his van. This was an expensive job (new boiler) and it might have been possible to get it done for less, but I felt confident we had a good, safe, professional job done.
We had an issue with our boiler and called Plumb London to fix it. Rates are reasonable, everyone I dealt with on the phone was very helpful, and the engineer diagnosed and fixed the problem swiftly. However, booking a time for them to come that didn't conflict with my own working hours (9-6) turned out to be pretty difficult. The engineer for the initial diagnosis was running three hours behind (which I found out an hour after he was supposed to arrive), so I had to reschedule, and he ultimately arrived three hours after scheduled for this rearranged appointment. Both occasions required me (needlessly in the end) going into work late/leaving early. After I complained, the company offered to discount my diagnostic bill for the inconvenience, but only if I went on to book the quoted repair work with them, which is a little less than generous in my opinion. Getting said repair work booked in was tough too. It took multiple calls (and some promised callbacks that never came) to get it scheduled, plus some confusion from Plumb London's end the day before the appointment about what had actually been arranged. Still, everyone I dealt with was pleasant, and the problem has now been resolved thanks to a very good engineer. If you work from home and can afford to be flexible with your appointments, you won't have a problem. But if you have a tight schedule, it might be better to go with a more established local place.
Very professional company I contacted the PlumbLondon twice. The staff who answer the phone are very efficient. I appreciated only being charged for the initial call out. Both plumbers were very professional and could explain what the problem was. I needed to replace a tap and was a bit disappointed that there is a minimum charge of an hour if you provide your own rather than get them to buy one for you.
Routine service - your engineer says all is well - hope he is right. Arrived in timescale agreed, calling me 20 minutes in advance to give expected arrival time, and all was left tidy when he finished. Helped me to reset thermostat and timer heating controls, which I can't see clearly in their position above my head..
Excellent job and advice Our problem was swiftly diagnosed and various options given on how to proceed. We needed a new boiler and I am confident we were well-advised on the best new model and warranty. Oruc returned a few days later and did a neat job, completely painless for us. Highly recommend this company- we will retain them for yearly servicing.
Major service, repair and new thermostat From the initial inspection a week earlier, to booking and getting the main work done, the company was a pleasure to deal with. The engineer (Conner I believe) was efficient, tidy talked everything through, before and after and was thoroughly professional. I was happy to let him get on with the work, while I was also working. The price was reasonable and I will definitely be using them for all future work and services.
The plumber was unable to properly… The plumber was unable to properly clear the shower drain blockage, he was not really sure why he could not clear it. It could be lime scale buildup in shower drain or the main drain for the building. So generally £108 was not well spent.
Radiator replacement and Boiler replacement Plumb London did 2 separate jobs for me. They estimated, quoted and replaced 6 radiators. Then during a routine boiler service their engineer found a leak with the flue (and potential carbon monoxide leak). They recommended replacing the boiler along with the flue (as it was already 8 years old) and were able to carry out all the work the same week. Both times, the engineers were efficient, competent and polite. And the customer service team was great. Their day rates are higher than much of their competition, but their service is quick and excellent and I would absolutely hire them again.
Truly no job too small or too complicated! Today the job was replacing crystal top taps with old fashioned 'proper' top taps, I have arthritis in my hands and find the crystal tops hard to operate. Plumber Milenko arrived early, was friendly and quick, explained what he was going to do, located a stop-cock I didn't know I had, and replaced the taps with very little trouble, despite the best efforts of cowboy kitchen fitters. I now have shiny, clean taps that don't drip (saving over a litre of water a day - seriously people, fix your drips!), that I can operate, and I know all the pipework under the sink is sound. Thank you - I shall certainly use your company again and again.
Excellent - 5* service I had a job today booked for a smelly shower drain, I called Plumb London in the morning and had an engineer visit me less than 2 hours later, I spoke to Jack over the telephone when making the booking, he was very helpful and precise, explained pricing, and exactly what I would be getting for my money. Very helpful. Once the engineer came (Steve) he was very friendly and helpful, identified the problem but also discussed the issue with myself and offered solutions to rectify the problem, he went and got the parts and then came back to complete the job, very honest and went above and beyond what I expected, I later had an issue with my payment and upon calling Jack (after the job was complete) he apologised and I immediately rectified the issue. Very helpful and I feel I definitely received value for money and service with a smile. A Big thank you to Steve & Jack, a big credit to Plumb London!!
Excellent service Phone answered promptly. Same day service. Very friendly and cheerful boiler operative. Fixed problem quickly and efficiently and explained everything he was doing. Laughed at my jokes. Brilliant....
Replacement Boiler Really neat job replacing the old boiler, even though the original kitchen units, left restricted clearance and space to work. The new appliance required a condensing pipe, and the engineer fitted this with the minimum of visual impact on the worksurface and cupboards. Very pleased with the outcome, and Plumb London invited back to re-site a radiator.
We had our new boiler installed by Plumb London in 2013 and have subsequently used them for services each year. They are great - very reliable and efficient and always turn up when they say they will. The engineers know their stuff and make you feel reassured. I would recommend!
Very professional and helpful plumber Very professional and helpful plumber, arrived in good time, repaired the tap and gave advice for future. The bill was as agreed prior to the visit and there were not any hidden charges. Very happy with the service received.
MRS LESLEY BRIGGS
Excellent service from Chris the Boiler Engineer Chris replaced a very old boiler and was professional, friendly, on time and tidy from start to finish, Very impressed with how quickly it was all dealt with, and the follow up happened exactly as promised
Good service across three visits Great service, even during a busy period and a cold snap in March we had engineers coming soon after we'd made our bookings to sort out the boiler and then central heating system, which had multiple issues that needed to be resolved in turn (and were). Friendly, professional, good at explaining the problems, and above all quick at getting things sorted.
Radiator disaster fixed - Brilliant work! I had a radiator fall away from the wall, on January 2 of all days, just as I had started work for the day and immediately panicked - rubbish start to the new year. I have no experience with plumbing and was afraid a pipe might have been broken or could break unless it was fixed ASAP. I immediately jumped on checkatrade.com and found Plumb London, with impressive reviews. I called them up and spoke with Jake from their customer service team, who listened to me and understood the problem, then immediately arranged for someone to come out that same day. Just a few hours later the engineer, Ryan, showed up and quickly fixed the problem by disconnecting the radiator and capping off the pipework to ensure no further damage or problems until a new radiator could be installed (or the old one re-fitted). Both Jake and Ryan were very friendly and professional from start to finish, and I really appreciated their quick response and great work in helping me out that day. Please consider Plumb London for any work you might get done, emergency or otherwise.
Gas certification and boiler service Although arriving later than the stated time slot, Plumb's engineer methodically serviced the boiler, showing me what he was doing at each stage, and checking the property's gas appliances and connections for its safety certificate. The work was carried out diligently, and I'd have no concerns recommending Plumb for such work.
Top notch service. Polite call taker who gave all the details I needed and took the information the plumber needed. The plumber arrived a few hours later and fixed our boiler within an hour. He was professional, friendly and gave great advice. Highly recommended!
Good service Had two visits recently. First one delayed a bit due to a difficult job before mine which is always a bit frustrating. Omar gave me clear advice on a job I wanted doing. A quotation was raised within a few days and the job completed efficiently by Omar the day after I had accepted quote. 'Phone communication with the company was good. Third time I have used Plumb London and I hope the good standard continues.
Replacement of a sink tap in the kitchen. Very nice plumber and high-quality work. Only criticism is that the tap is a different colour to the sink so it looks odd which is annoying, and the labour felt very expensive
Outstanding! Absolutely brilliant customer service from the start. I’d been let down by various ‘plumbers’ beforehand so was very apprehensive about having another one in… Until Plumb London! Matt turned up nice & early ready to get the job done. All invoices were explained & followed in the completion. Work was all done in one day. Just fantastic! Cannot thank you enough!
The who man who came was very nice The man who came was very nice, looked at the problem and discovered it was nothing to do with my pipework and that it was a communal problem which I was happy about. He was very efficient and helpful. I would recommend the company
Slow level of service The repair was completed today and I now have hot water again. I first booked a callout on 6th July and the company canceled and re-booked on 2 occasions so 18th July completion is much later than I first anticipated. I wonder if I could have got a speedier service from a different company? I would use this company again if I couldn't get anyone else to do the job in a smaller timescale. No other issues, but I think on the hottest day of the year on record the company should give its workers extra money to buy cold drinks and a fan for their van, you get a big fat zero for staff welfare Plumb London, shame on you.
Investigate and replaced shower valve causing a disturbance. The first company that attracted me after searching online. I was assigned a plumbing engineer on the same day after making clear the urgency. Upon arriving, the engineer was confident about resolving after listening and investigating the problem area. Within the hour, the engineer returned with the necessary part and fixed the issue. For a 5*, I’ll recommend being completely transparent regarding processing the call out charge. I was told nothing will be taken until the engineer arrives and provides feedback however I had a ‘Pending amount’ deducted almost immediately after getting off
Great service! Efficient and friendly staff took my call and the heating engineer was prompt. The engineer took the trouble to listen and then explain so I felt the boiler problem was effectively fixed. I'm using them again if I need to no problem.
Very easy to book and very quick service. They were able to send a plumber the very day I called and sorted out the issue (replacing tap and waste) very quickly and for a fair price. The office (Jack) and the plumber (James) we’re friendly and professional.
Fixing Leak in toilet I had a leak from the toilet fill valve which was difficult to replace due to access. I called Plumb London in the morning and had a plumber out the same afternoon. Got the toilet fixed with minimal issues. All round good service.
Paul was very efficient and knew what… Paul was very efficient and knew what the problem with the boiler was immediately. Which he was able to resolve , and everything was left in good working order. I’m really happy with his work and that the problem was resolved quickly and efficiently.
Brandon did a fantastic job of tracing… Brandon did a fantastic job of tracing and fixing a slow drip coming from somewhere under the floorboards. I wasn’t sure how he would ever find it without pulling up half the floor, but he did it with minimal disruption.
Matt arrived on time and very quickly and efficiently discovered where the leak came from (we had been unable to find the source). He then went out to buy what he needed, came back, fixed it and tested to make sure it was good. It was! I thoroughly recommend PlumbLondon and will use them again should the need arise.
Boiler repair and service The Engineer (Lee) was very good. Contacted me to advise when he would attend, was friendly and knowledgeable and did a throughly professional job. I wouldn’t hesitate to recommend Plumb London and will definitely use them when the boiler is due for a service again.
New gas boiler Brilliant service. Needed a new boiler installated at short notice. Initial visit was on Monday to confirm the old boiler had died and new boiler installed by the Friday. We had previously tried to get the same boiler installed by British Gas 9 months ago but they didn't want to know and kept insisting we needed some very expensive electrical work done first (£40k +). It was such a relief to find a company that said the extra work wasn't necessary and came in with a quote that we were happy with. The engineer who came out to do the work was very knowledgeable and explained all the work.
Gas safety check Easy to communicate with and arrange appointment. Accommodating when I needed to change the day, and billed promptly. Great customer service and well organised. Pleasure to deal with.
Re-seal a shower enclosure Very nice blokes to deal with, were persistent until the job was completed to a satisfactory standard, were happy to return and check on their work, would highly recommend this team as I found them to be fully trustworthy
Replacing a waste pipe behind the toilet The work was carried out very efficiently and effectively. Although they didn't have a particular part (a rodent protector), they soon sourced it and came back 2 days later to complete the work. Recommended.
Boiler maintenance and service Mo from Plum London was great and friendly with the job he and his colleague did. He was very clear with what the issue was and the price. We're very happy and satisfied with their work. Will happily call them back for any other issues
Had a Plumb London plumber call out to me today. Work was done efficiently and to a high standard. Before any work was carried out everything was explained to me in a simple way and parts needed were identified so no nasty surprises when the bill came. I felt the cost fairly reflected the quality of work done. Will definitely use again!
QUICK EFFICIENT AND PERSONABLE Rang Plumb London on Monday afternoon and an engineer turned up Tuesday morning. He couldn’t have be a nicer guy, he sorted out what he had turned up to do then I asked him several other things which he helped with plus he even helped changed door handles when the carpet fitted for locked into one of the rooms! I will certainly use Plumb London again, and no no hesitation in recommending them
The guys who came to carry out the work were courteous, efficient and concerned with making sure nothing had been overlooked. No there was no rush to get a “quick fix”, but also no dragging their feet to get extra billable time. Overall, I was happy with the service and would be happy to recommend.
Rang at short notice to have a radiator removed and they arrived the next day on time, all complete in just over an hour. Marvellous service both on the phone and in person, excellent value for money and wouldn't hesitate to recommend.
Top notch service. Called Plumb London first thing and within a couple of hours a plumber was at my address carrying out the work. Both the staff on the phone and the plumber they sent were friendly, courteous, professional and efficient from start to finish!
Very efficient and friendly plumber-… Very efficient and friendly plumber- solved the problem- a leak on the pipe feeding the boiler. He did a marvellous job considering the mess we were in as the water drip through the kitchen ceiling!
Engineer was cordial, organized, and apparently completely competent. Was also very impressed with the level of company organisation, all aspects of the work fixed within a few minutes over the phone, and job carried out on schedule as agreed. I would certainly use this company again.
Miss Rachel Osbiston
Plumb in dishwasher and redirect sink waste After needing to rearrange to a different date Toby did an excellent job. Made very quick work of the dishwasher plumbing in and did a really nice job of the awkward sink waste rerouting. Very pleased with the standard. Thanks
Emergency replacement of shower pump/macerator We have a macerator installed to pull away dirty water whilst showering- and it stopped working. Plumb London managed to fit us in on the day and their engineer Charlie was great- super helpful and courteous. He ordered all the necessary components and had us up and running in no time. All done for a reasonable price and in emergency time frame and we are kept informed all the time. Will 100% recommend and reuse again .
Adam was on time Adam was on time, polite and very helpful. He identified a gas leak but was able to return the same day to remedy the problem so that we were not left without heating or hot water over the weekend in January. I would highly recommend this company
Really reliable service each time Really reliable service each time. Friendly engineer who explained things clearly and easily and also offered helpful tips. Great communication from the office if engineer is running late or appt needs changing. Would definitely recommend!
We've had several bits of plumbing work done in the past few months, including one episode involving an emergency call out at the weekend. North London plumbing and heating have provided an excellent service at competitive prices. They have also provided accurate deadlines for completion of work.
Great company Excellent company. We have used them for some years now. Our boiler is always serviced by them. We try to have same person. He is great. He is always on time and will explain any problem or advice he is giving us. Thoroughly reliable.
Quick response & fix on urgent issue Managed to get these guys in quickly after finding them listed on Checkatrade. They found and explained the source of the problem (leak) very quickly and managed to fix it in good time at a reasonable rate. Would use them again…
Very professional service Isabella kept me well informed on timing, Andrew the engineer was very experienced and credible, and certificates and invoices provided very promptly, all at a reasonable cost. Thanks again
Excellent, professional service. Thoroughly recommend. We brought in Plumb London to do a bathroom renovation while we were away on holiday. Steve did an amazing job, checking all the bathroom fittings in advance, keeping us posted of progress while we were away and pulling out the stops to finish before we got back. We are really pleased with the result, quality finish and great attention to detail. thank you!
Rachael Stokes Harrop
The arrangements for the Bathroom work, which were quite complex, were well handled and I appreciated the time and consideration put into making this work as it was part of a bigger job. There were a few snags with the work but they were dealt with speedily and effectively I am now really happy with the completed job. Steve was a joy to work with.
The engineer turned up during the agreed time slot, carried out the inspection efficiently, and even fitted a new thermostat there and then despite this not forming part of the original brief. Good service.
We had a pre-Christmas nightmare boiler failure and these guys were brilliant at getting someone out quickly, and then getting an installation booked in quickly. Once on site, they were lovely to deal with, professional, courteous and clearly knew what they were doing. Hopefully I won't need another new boiler any time soon but I'd have them back in if so. Definitely recommended.
These guys are completely brilliant. So efficient, so helpful and so knowledgeable. I am a reasonably demanding customer and expect top service especially when paying several thousand pounds for a new boiler with all the trimmings. They get full marks - I cannot fault them and they deserve to go from strength to strength.
We were extremely impressed with their professionalism, reassurance and efficiency.... We were extremely impressed with their service. We were in a `panic` as we had lost all hot water and most of our cold water (as well as problems with our water softener). Jack at reception was reassuring, professional and very helpful. Having contacted the company on tuesday afternoon, he arranged for a representative (Adam) to come Wednesday morning. Adam was on time and was very pleasant, capable and efficient. He quickly diagnosed the issue, sorted out what he could and ordered the parts necessary. As Adam was later unavailable (for when the parts arrived) , Jack sent James to finish the job. He was also on time, also very pleasant and very professional. He completed the work quickly and efficiently. We would have no hesitation in recommending their services.
Excellent service! Came out the same day we telephoned and plumber was very thorough but also explained the problem in simple terms for me to understand. Also gave us options I would highly recommend them
Positive: Quality I have used Plumb London twice, each time the service has been prompt. Steve my plumber was excellent, he told me what needed to be done, gave me options and got to work! No mess and no fuss.
A positive first experience with this company from my initial contact by phone onwards. The appointment was kept within the time slot promised and the job (replacing a faulty ballcock) was deftly completed by their friendly plumber (thanks James!) without fuss or mess.
Fast, efficient and competent Very early Tuesday, I discovered by way of a puddle next to the loo that rats coming up the sewage pipes isn't just a childhood scare story. By lunchtime, Plumb London had sent someone to check it out and take photographs to show me the neat little row of nibbles. By 9 am Wednesday, they were here again with a new fitting including a rodent guard (!). Charlie not only dealt with the loo, he also fixed several issues with the heating while he was here -- new valve, replacement radiator, system flush to fix another radiator that was persistently cold. He was friendly, clearly competent, worked hard, answered my questions and cleaned up after himself. Altogether a pleasure to have around. Plumb London charge an hourly fee and price everything up front, so it's all perfectly clear from the start -- no call-out charges or estimates. Everything is written out clearly for you to sign off, and there are no surprises. This was my fourth or fifth time of dealing with them, and I warmly recommend their services.
Excellent service Booking an engineer’s visit is friendly, quick and easy. They arrive on time and work tidily and in a Covid safe way. Great standard of work and good communication. Excellent service overall!
Very helpful and friendly customer service desk. Rearranged a new time swiftly. They were able to pass on instructions for when the engineer visited as I was not able to be there. Service certificate sent online in an efficient way.
Pipe leading to Radiator Repair Matt, the plumber; came to the appointment 10 minutes earlier than the schduled time, which was good. He than carried out the required works which was also good; to which he went above & beyond to provide the extra service of bleeding the radiators in the premises. Total bill came to a handsome £220.00
Friend of Ted
Repair of a leak to toilet Verified Review Staff on phones were very polite, plumber came on time and was polite. However the cost was ridiculous, £540 to come in and see the toilet was leaking and replace it is way too high and I wont be using them again
Professional Company & Great Service. Very professional company - have used many times and always on time and excellent customer service. Would recommend to anyone with either large or small plumbing/heating needs!
Billy was absolutely fantastic! Billy was absolutely fantastic. He managed to shift the pipe blockage after a couple of tries and despite the first few attempts failing always kept a positive attitude. He also left us with some useful advice on how to reduce clogs in the future. I would definitely call on Plumb London again.
Excellent service Excellent service from initial contact to completion of work. Someone came out the day I called and provided with quotes for jobs replacing shower enclosure,tray,bar and riser kit. Also kitchen sink waste. Plumb London brought replacement with them invaluable as shower being replaced not standard size and I did not feel confident purchasing them and getting someone to fit it. Also as in a flat with limited space .Only had to wait a week for work to be completed. Ryan the engineer was professional and polite. Cleaning up afterwards and going through how to operate the shower before they feel, which the company who fitted the previous shower did not.
First class Excellent customer service. After years of unreliable plumbers , it is great to find a company with such a string customer service ethos. Responded immediately to my online query, appointment same day, diagnosed the problem straight away. Price wise - its difficulty to say .... plumbers in London are never cheap , but at least in this case everything was up front and transparent Overall Plumb London would definitely be my first call in the future.
First class service. A very reasonable and punctual boiler service led to a second visit to replace and add some radiators onto an existing central heating system. I would recommend Plumb London to anyone with a plumbing or heating problem!
Mr T Dixon
Very happy with the service, local company. Got appointment very quickly, was even possible to delay it for a day since I did not get hold of the tap I wanted quickly enough. Very flexible and friendly booking service. The engineer did a great job and all is well again. Thank you for a pleasant experience. Will definitely use Plumb London again.
Definitely worth using We have used Plumb London on multiple occasions to work on our central heating. They are now our go to firm for any heating problems. They are efficient, knowledgeable and friendly and any issues are dealt with promptly.
Plum London were brilliant Plum London were brilliant, I would highly recommend. We had a plumber from another business try to fix our boiler for two hours and failed. Someone from Plumb London came and solved the problem in a matter of minutes. I was impressed with their expertise. And they were very friendly and incredibly helpful passing on lots of useful knowledge and tips.
Awkward bathtub waste pop up replaced easily The bathtub waste pop up needed replacing, and was awkwardly positioned given how the bath had been installed. One of the engineers was able to make the repair without having to pull the bath out (unlike other plumbers), making the repair more cost effective. They made the repair quickly, and then followed up with a phone call (tenanted property). Will use again.
Gas leak We had a gas leak and Plumb London came and sorted the problem on the same day. The engineer, Mo, knew exactly what he was doing, found the problem quickly and fixed it. He was polite and courteous and cleaned up after he was finished. The company was easy to pay, Mo even rounded down to the nearest half hour rather than rounding up. 5 stars.
Blocked sink I had a blockage in my kitchen and Plumb London offered me great advice on how to prevent future blockages as well as fix the existing problem. There were two visits from the engineers and had hoped it could be fixed on the first visit. However they did an excellent job and would definitely use again. Thanks
Although it sounds simple, this was an impossible job that two previous plumbers had given up on given the ill-thought through construction decisions made by the builders who had put the bathroom in (before we owned it!) We had been told the only time way to do it was to rip off the expensive granite cabinet. But when there’s a will there’s a way — and after an initial assessment, Mo from Plumb did the job in about 3 hours! Very happy with his work, demeanour and the follow through from head office.
No issues whatsoever - the work was carried out very efficiently by their friendly and helpful gas engineer. I've used Plumb London several times in the past, and always for my annual boiler service, and the work is invariably carried out to a high standard by skilled and friendly staff. No hesitation in recommending.
Mr Alexander Malcolm
We booked Plumb London to fix our heated towel rail, replace a radiator and fit our new dishwasher. Mo did a fantastic job and worked all day for us. I know the dishwasher was a bit tricky to fit in but he did it really well and it looks really neat. We had a slight leak after he left us, but after a quick phone call to the office, he came back within minutes and fixed it for us! Really appreciated that.
Annual gas boiler service Making the booking for my central heating boiler to be serviced was straightforward. On the day the engineer was punctual and rang me to confirm his exact arrival time. He was friendly and efficient and the work was carried out with no fuss even though the boiler is in the loft. He left the place tidy and I intend to use Plumb London again.
Had a wash hand basin that was dripping every time water turned on. Plumb London we’re quick to respond and sent an engineer the same day. Chris (engineer) arrived in the specified time slot and fixed it within half hour or so. He was very courteous and would recommend Plum London and would certainly use them again. Thank you
I've used this company on multiple occasions and have always been very impressed with their service and follow through. They are friendly, knowledgeable and efficient and any issues are promptly dealt with. They are now our "go to" heating engineers
Radiators heating I was informed before the work started what the power flush would entail, how long the job would take and for us to leave sufficient access around each radiator and the boiler for them to work. After the work was completed a detailed explanation of the work done. In between the start and finish of the job they just got on with their work. Because the weather was so hot on that day the heating was not turned on to test the radiators but we were reassured that if any problems accurr when we switched it on they would return and deal with it. Overall my wife and I are satisfied with the work
I was advised by a company that there was a water leak under the floorboards and this was causing damage to the joists. I then contacted Plumb London, plumber attended the property within a couple of hours and advised pipes to the immersion heater needed lagging as was causing major condensation in the property, hence the floorboards being saturated. A hot water tap was also replaced. Work was carried out within 48 hours. Happy with the outcome and speedy service. Would recommend
I am extremely satisfied with the service from this company, Dimche the Plumber was courteous, friendly and did a fantastic job at plumbing in my parents new shower. Thank you so much you have made my parents very happy. We will definitely be using this company again and would highly recommend them to anyone needing a good reliable Plumbers. Thank you again.
Quick response, same day, which is good given that the problem was the only toilet in the apartment. Pleasant and competent Albanian plumber. What annoys me is the need to write up the job on your time as part of the work you are paying for, resulting in £190 charge including the VAT
Professional from Start to Finish Great response from call center staff. The Engineer who completed the work was very professional, and gave me real confidence in his ability. I would not hesitate recommending to others, and I will definitely be using them again.
30 May to 1 June 30 May to 1 June Called earlier to book an appointment to fix, maybe replace 15 year old boiler. 2 great workers came and fitted the boilerafter having to reroute the existing pipework to fit, but discovered problems with 15 year old water cylinder when switched on. Came back next day with new cylinder, bigger than old one so difficult to get into cupboard, but eventually it was done and we had hot water and heating again. Later that evening (day 2) a fuse blew and they came out again day 3. The thermostat receiver and whatever it was that controls the automatic valves were causing the short so they fitted a "nest" thermostat which we could access from phones to change timings etc. Really great people. Highly recommend them.
Friendly Company After a dripping kitchen tap & upstairs bathroom tap started to get worse I contacted plumb london. I was greeted with a warm, friendly person on the other end of the phone, who organised for someone to come out the next day. After investigating the situation Charlie the plumber recommended which products to buy to fix the problem. He was professional and friendly. On the follow up visit to fix everything I had a different plumber, Brett. He was also professional and friendly and really cared about doing a good job. I wouldn't hesitate to recommend this company, as its its lovely to be met with such a kind, friendly person when you initially phone up and also when the plumber turns up. Great service!
Boiler service I was really happy with lukes service. He was very professional and friendly. He serviced my boiler and didn’t find any faults which I was worried about as im aware many companys in this industry can scam you. I will definately use their services again. Thanks Luke.
I have now used Plumb London for 4 consecutive years to have our boiler serviced. I have used Bezi as our engineer who has always been on time, very friendly, answers any questions and very reassuring. I will continue using Plumb London and Bezi for as long as I can!
As landlords of three London properties it is such a relief to know there is just one number we need to call for all of our plumbing needs. No more scrabbling about for numbers of various different plumbers we have used in different areas. The service is friendly, quick and reliable. We will continue to use Plumb London in the future.
I'm really happy with Plumb London's service and would definitely recommend them. Besi, one of the senior engineers was very helpful and explained everything we needed to know about our leaking pipe and quickly arranged for the job to be done.
After 2 leading plumbing companies cancelled their call, I was so relieved to have find one who is respecting their client, I needed urgently a water radiator to be installed with the whole plumbing pipes, he cam on time, did a fantastic job, I'm extremely happy with the service provided
Great service when our boiler recently broke down. The engineer came on time and carefully explained everything to us. He went out a got the new part needed (a fan) and the boiler was working a couple of hours later. Really good service and based on our experience, I would use them again.
Great service and very professional. My boiler system broke down and the engineer came out to investigate the problem. A new Valiant system was agreed on and installed the very next day. The work was done in a very fast and professional way. I'm very happy in the work that has been done.
Having called Plumb London, I managed to get a plumber out in a couple of hours. The service was very professional and thorough. Bledi was great - he sorted out the leak and also our wobbly tap which has been wobbly for years! Would definitely recommend.
The service was responsive, thorough and friendly. I called up, not having a clue what was wrong with the boiler and a friendly expert who inspired confidence that he knew his stuff came around and advised on what had happened and what needed doing. Undertaking the work, he spotted wider problems and again advised on the work, as well as how to break it down to deal with the urgent and delay the rest, so as to manage cost. Work has been done quickly and cleanly. The service to arrange the work and sort payment has been efficient and friendly. I'd say that I WOULD recommend them - but in fact, I already HAVE recommended them to neighbours.
Really friendly team who dealt with my plumbing request quickly. A plumber arrived that evening and repaired the botched job left by a previous employer. He was v friendly and helpful - giving us advice. It was a very hard space to get into so he took a video to show us it was fixed and the leaks had been stopped. Would definitely recommend and use again.
I am very pleased with the level of service I received from Plumb London. The engineer contacted me half an hour before he arrived to confirm he was on route...and he arrived in the allocated time slot agreed when I made the appointment. He was friendly and efficient in assessing the issue, providing alternative solutions. I am happy to recommend Plumb London and will use their services again if ever I need another plumber.
Aneen Van Deventer
Excellent service. The service i received was extremely professional and efficient. After completing the job the plumber actually took time to clean the counter. Really appreciated the genuine effort put into doing an excellent job. Would recommend to everyone, as you also get photos and videos of the job before and after.
Thanks, Plumb London, for sending out a Gas Safe engineer, who came on the same day, at a good price (£50 per half hour) and fixing my gas leak problem. Great service from initial phone call to job done. Highly recommend
missed appointment but good on second visit My first appointment was for 4pm on a Thursday and no one showed up. I called them back and booked them in again at a discounted rate which they honoured. The plumber who came was very good, clear, efficient. I booked them in again for a full replacement which was completed well and on time. My only concerns were the missed 1st appointment and the fact that the removed tank was left by my communal bins - not sure whether this will be picked up or if this will cause problems.
Outstanding Service Plumb London was recommended to me by a friend. I needed a tricky plumbing job done and I obtained 6 quotes. Plumb London's was somewhere in the middle but I chose them to do the work as their engineer Omar gave me confidence that I was in good hands. He talked me through the details of what the job entailed, discussing various options to keep the cost down, explaining the pros and cons of each option, which enabled me to make an informed choice how to proceed. Plumb London was very reliable and professional and Omar arrived punctually to do the work. I was very happy with the completed job. Omar was very thorough and paid attention to detail. The job also involved some minor building work and the finish is excellent. Omar left the site in a neat and pristine condition. I Have used so many London plumbers over the years and at last I have found a firm that I can trust. I will definitely recommend Plumb London to all of my friends and acquaintances.
Beyond expectations I originally called these guys out to fix a long-standing leak at the back of one of the toilets in my home. I ended up commissioning them to fully refurbish both of my bathrooms. The end product is testament to the professionalism they have shown in all my engagements with them. What Mo and his young team of assistants have achieved in the space of a little over 2 weeks is truly remarkable - I couldn't be happier. As someone who confesses to being a bit of an obsessive when it comes to my home it was truly refreshing to be dealing with people whose attention to detail matched that obsession. In addition, the team were courteous and friendly throughout. I would recommend them without hesitation.
Plumb London have been a pleasure to deal with, from the initial call-out when our boiler broke to helping us choose its replacement and installing it quickly afterwards. Price includes a free one-year service too. Would highly recommend.
Positive: Professionalism, Quality, Responsiveness, Value The third or fourth time I've used Plumb London, they're still my preferred plumber and boiler service. Got quotes from various South London businesses but PL are competitive, considerate, good communicators and deliver excellent value for money. Will continue to go to them for all future work.
Would use again Customer service was great, Plumb responded to my checker trade ad quickly and sent someone to look at our broken tap promptly. The plumber, Matt, was friendly and professional and worked quickly, and the replacement tap was installed with no issues. Price seemed a bit high but appreciate parts and labour will be expensive at the moment, and we can’t fault the service or installation. Would use Plumb again.
We had to replace our boiler We had to replace our boiler. What we particularly valued was that Wesley, who performed the work, was polite and came across as highly competent. He explained in detail what went wrong with our old boiler and what it would take to make life with the new boiler smoother. He arrived at our house late in the day, a few hours after we called Plumb London for help. He then worked extremely intensely all of the next day to source a new boiler and install it immediately. The replacement job was not cheap, but we found the interaction with Plumb London, and especially Wesley, generally great.
Happy with the work but not the billing The guy was very helpful and the work completed was great but it took just over an hour and I was charged for 2 (any part of an hour is charged as a full hour). That mean the bill was nearly double what I expected. Shame as I think you could charge first hour and then 15 or 30 min intervals
Excellent From start to finish Plumb London were fantastic, both helpful and reassuring on the phone as I had already been let down that day by a company I had called to tend to our leak. The young man Charlie who attended was very polite, knew his stuff and had to go out to get a replacement part. All was fixed, left clean and tidy and I now have a thoroughly good plumbing service I could use again or recommend.
Excellent service and communication… Excellent service and communication from plumb london. They took the time to explain everything very early and have done a great job installing a new boiler and radiator for our flat.
Had a new immersion heater and tank… Had a new immersion heater and tank fitted. Plumb London were helpful even when the job became more difficult than expected. It is an old flat with plumbing issues that needed addressing and unavoidably slowed things down. When we needed an extra visit Plumb London came out on a Sunday free of charge to speed things up, and I thought that was impressive.
Professional, reliable and amazing quality! Dori and his team done a fantastic job in completing our house refurbishment and heating and gas system during summer 2019. We carried out a full double storey extension and we found their expertise and experience to be second to none! Highly trusted, they helped us through ever stage with planning, keeping the site tidy and clean and all work was done to a high quality and on time. I would highly them as experts, they communicated with us everyday and delivered on time and on budget with reasonable prices! Five stars & highly recommended.
Boiler service Customer service was Ok but had to reschedule three times, all very close to or on the arranged day itself. They did offer compensation and appreciate delays inevitably happen but would have expected better service considering the good reviews left before.
Great service from Andy at Plumb London. I wanted a service from British Gas and was told I'd have to wait 6 weeks so I phoned Plumb London who sent a guy around the next day! Turns out Andy had previously worked for British gas and was highly experienced and friendly. Would def recommend Plumb London for great customer service and experience :-)
Leaky overflow in toilet fixed. Very professional and pleasant to deal with. Kept informed about plumber running a bit late - but still arrived within specified time. One visit to assess the problem and a further visit to complete the work. They were able to come when I wanted them to and were a pleasure to deal with. Would be very happy to use this company again.
Consistently great If you are looking for a company who will handle your request with efficient and friendly customer service and have engineers who will always go the extra mile to sort out the problem look no further. I have used plumb London on several occasions and they are consistently great.
Fast and informative service Very helpful and informative service where I was given lots of information and choices around what work could be done. The plumber updated me regularly and explained each step. The work was done to a good standard and without much hassle or interruption.
Boiler service and gas safety certificate As always plumb London provided quick reliable and effective service. From booking the work to engineer completing the work ,polte and always added value. I was contacted and offered an early appointment. Engineer took the time to look at the settings and advise the most economic. I won't be calling anyone else for plumbing and gas work.
Had a gas leak, called the emergency number and they couldn't solve so left us with no gas. Plumb were great, really quick to respond and kept in touch, pricing was clear and explained. Engineer who came out was great too, and got us repaired and back with heating first visit. Would use again.
I have used Plumb London over a few years and they have helped me with a variety of plumbing problems as well as routine services and maintainence. They are a friendly and efficient company nothing is a problem to them its what you might refer to as good old fashioned customer service with up to the moment technical ability. I won't be changing my go to company.
I used Plumb London for the second time, and this time a different engineer - Andrew - attended. Reception was willing to be very flexible to fit in with my tight schedule. Again, I was extremely satisfied with the service provided. The price was a fixed quote and it was obvious that the engineer took quite a long time in order to do a thorough and professional job. The job was carried out entirely to my satisfaction and the site of the work was left spic and span.
Absolutely fantastic service Absolutely fantastic service. Called at 8am and the engineer arrived at roughly 12 - they are very busy in this cold snap. Engineer was excellent, fixed my problem and the whole thing has been far less traumatic than I had feared. Was recommended this company by a friend and glad I went with them
I walked into a wet bathroom floor. I was great to be able to call a plumber and have them come in the next morning and fix the problem without any issue. My bathroom was dry and back to normal in less than 2 hours. Highly recommend Plumb London
Pavel had previously come to my house to install some new radiators that I had purchased. He was friendly, easy to get along with and worked hard throughout his stay. He even triple-checked that everything was working in order before he left, which I appreciated. Unfortunately my boiler broke down soon after, and so Pavel was back to check on the fault. When he suggested I should buy a new boiler, my jaw hit the floor. I couldn't believe it. He gave me several options as to what I should do but was honest and suggested that the most cost-effective option in the long run was replace the boiler. I trusted his judgement and so a week later Pavel was back to install the new boiler. I actually wasn't at the house to oversee the work but Pavel did a great job. When I got home not only was there a shiny new boiler in my utility room but there was no sign of mess whatsoever. This was a year ago and the boiler's been working perfectly since so his judgement was spot on. Great job.
Plumb London were excellent Plumb London were excellent, very prompt service, our engineer was lovely and very professional. He also carefully explained what the problem was and offered clear, easy to follow advice on what we could do to avoid the situation again.
The engineer was great The engineer was great, Andrew, he was polite and efficient. The installation of our new boiler was completed in the day with no fuss at all. I will definitely use Plumb London again
Job well done I was contacted by the company the same day I put my request in for help. Ryan the plumber was friendly, professional and left the area he worked in very clean once he finished his work. His work was fantastic.
Plumb London Company Plumb London missed the date of appointment but prioritised me for the next one, which is good. They also apologised which you don’t usually get nowadays with traders and businesses, and that was good enough for me. I have used them before and will continue to use them because in my view, they are more honest and better than British Gas who are always wanting to cover their a***s*……er their behinds, even when they or their engineers have done wrong!
Sharp Practice A prompt arrival to assess and fix a slow draining bathroom sink. A vacuum cleaner was first deployed which failed to fix the problem. Then an augur - a hand held battery powered unit - which sent a spinning, flexible rod into the pipe to clear the obstruction. Job done. However, on receiving the bill I saw I was charged £45 for “machinery”. I should have thought that when you hire a tradesperson you are also hiring the standard tools of their trade. If I hired a carpenter would I be expected to pay for hire of his hammer also?! Outrageous. I will not be employing Plumb London again.
5 Star Plus Service I would throughly recommend the amazing team at Plumb London . I had to take over and organise some work for my sister and her husband who had unfortunately been scammed by another company. From start to finish the team were amazing and kept in constant contact with me. On-site the plumber was very professional and ensured he was Covid safe, he also reassured my family members throughout. A huge shout out to Charlie (Plumber) for the quality of his work and Harry in customer services, they both deserve 5 gold stars! Best wishes Dan
Polite, quick service, reliable and efficient. I have used this company's services for 2 years running now. They send me reminders for safety certificates and whenever asked for any work done, it is done promptly and without any delay. Highly recommended.
Highly recommended Excellent company, great service and a fantastic General Manager called Conor. The Customer Services is also good which is important too. I highly recommend the engineers Adam Wearing and Adam Lynch for their expertise and professionalism. I will definitely contact Conor next time I have any plumbing/heating or boiler related work to be done. Thank you for all your help.
Even from America I managed to get a brand new installation done and new radiators supplied for my tenant. She was very happy & I was extremely happy with the service I received throughout the whole job.
Very good service - called out on an emergency in the middle of the coronavirus epidemic, an engineer was here within an hour and quickly sorted out our problem with minimum disruption. Me and my wife have used plumb London a number of times now and have always been happy :)
Boiler repair The gas plumber that came was excellent. He traced the fault to a blocked pilot jet, cleared it and was done in 25min. I was so pleased. He arrived a little later than the time given which was good as there was no parking charge to pay.
Installing a replacement shower in loft bathroom Charlie is friendly and competent. He explained what was needed and why. He cleaned up and was mindful of trekking dirt through the house. Charlie was careful to ensure we were happy with the work, and we definitely were.
the engineer, was prompt, friendly and very thorough, was kinda taken aback with the cost of the work, but if you want good workmanship, then its only to be expected, i've asked them for a quote to replace my boiler in the not too distant future, which i was very pleasantly surprised was quite competitive, so i will definitely be giving them a call to replace it,
Andy, the engineer who replaced my leaking radiator, was quick, efficient, friendly and clearly knew what he was doing. I was not well and he was very compassionate and sensitive to my circumstances. Should I need any further work doing, I would ask for Andy personally. Connor in the office got back to me quickly and was also courteous and friendly.
Look at broken boiler The plumber was polite and quick. He updated me on his arrival time and was honest about the problem and potential solutions both short and long term. He recorded his time honestly and filled in his report clearly, in a way that I can understand.
Fixing tiles, faulty wood frame/board and silicone which caused a leak in bathroom Plumb London were very prompt and helpful from start to finish. The engineer who completed the work was quick the find the source of our leak and suggest the best options to fix this which involved replacing mouldy board behind tiles, retiling and resiliconing an area of our bathroom. We’ve had no leaks since the work was done.
Shower repair I called plumb London and they sent a plumber round within a few hours to fix a leaking shower. Charlie was really professional and resolved the problem really quickly. Would definitely use them again
The plumber arrived 30 minutes after I called and did the job in 15 minutes. No time or money waste. Is not that what we want. Luis,The plumber arrived 30 minutes after I called and he did the job in 15 minutes. No wasting time or money. That's what we all want right. ClientServices 12 Sep 2017
Very good service, arrived promptly and work was carried out and completed excellently. Would highly recommend anyone with plumbing issues to contact plumb London finchley central for a fast and excellent service
Very happy with this excellent service… We have used Plumb London twice now to fix toilet plumbing issues at a property we rent out. In each case the service has been faultless. Plumb London liaise with our tenant to find a suitable time to come and have been able to come out next day on both occasions. Our tenant also confirmed the plumber was courteous, tidy and the plumbing issue quickly resolved. We wouldn’t hesitate to recommend Plumb London and will have them on speed dial for any future plumbing needs!
Installation if new boiler Our plumbing and heating engineer was extremely efficient, friendly and helpful. He explained what he was doing throughout the installation and gave us all the information we needed when it was finished. We are very pleased with our new boiler and the improvements to the radiators.
J M Turner
Speedy to respond and good value Very prompt to respond to a leak and found a plumber to come out within an hour. Charging a half hourly rate is also much better than most other companies so good value. The problem was fixed and the plumber very efficient.
I needed to get my whole boiler system replaced for a combi boiler and also have my bath drain unblocked. This was all done very quickly and the engineer, Mo, was very professional and courteous. He was a pleasure to have in the house and did a great job. He even went above and beyond to sort everything out. I would definitely recommend Plumb London and Mo. A great service!
Oliver G M Smith
Outstanding service. We needed an emergency plumber, they got someone here in under an hour. Omar was exceptionally helpful, polite and efficient and the problem was fixed within half an hour. The best plumbing service I have ever used.
Oustanding service - 5* plumbers Outstanding service. A plumber was sent around the next morning, they arrived right at the start of my time slot and called ahead to let me know when they were half an hour away. Omar was friendly, very professional and kept me informed of exactly what he was doing throughout the process. Very fast repair, and done with the minimum fuss. This was my first time using Plumb London and I would use them again in an instant and recommend to anyone. Surpassed my expectations and then some!
Great work The company took my details on the initial call with courtesy and were clear and informative about their work and the rates. I called around 8.30am on Monday and the job had been done by 1.30pm. The plumber was helpful and friendly and tidy. The rates were reasonable and I really can't fault the work or the manner in which it was done. Would totally recommend.
Quick and reasonably priced Got alerted the downstairs flat had a leak coming through their ceiling. Emailed 4 London based plumbing sites. Quickest response from Plumb London with reasonable rates for diagnostics. Gave them a call at 3pm, and said they'd try get someone out that afternoon, but if not, would call back to arrange for the next day. Call at 4:45 from plumber Oliver, he would be there at 5:30. True to his word, he checked it out and would need a new part, and the office would call the next day. Next day around noon - call from office to book Oliver in for the next morning 8-12. Oliver arrived at 9:20 - done by 9:45, and all looks good! Everything is drying out now, so yet to test it, but looks good, and very happy with the speed that plumb London worked at - and everyone I spoke to seemed helpful along the way!
Great work The company's initial phone conversation was detailed and polite. The work the same day at a reasonable rate and with no fuss. The plumber was polite and friendly. While it may not have been the most complicated plumbing job, it was handled really well and I'd have no hesitation working with them again.
Replacement of regular bath taps for a shower and tap unit (this solution was advised as better. Steeve was excellent from start to finish. He listened to my summary of the problem and investigated then advised a robust solution. In stark comparison to several tradesmen from a different company who either couldn't correctly diagnose the issue or had no clear solution. Steeve's solution is elegant and simple. So happy. The issue had been a problem for a year and a half. Very personable and let me know exactly what was going on. Great service.
Boiler service and gas safety certificate The engineer was prompt and friendly, having battled through traffic in the London Tube strike to get here. He had to get access to the meter which was trapped behind a locked bike in an outside shed, which he did without fuss. Job sorted in no time, no complaints at all.
What a great service. I called at very short notice and had a plumber arrived within 2 hours of my phone call. The plumber was great very friendly and talked me through what he was doing. The charge was very reasonable and less than expected. I was extremely stressed when Dave arrived but he calmed me down and reassured me that the leak could be fixed very quickly. Everything was sorted in less than an hour. From the initial phone I made to Plum London to a plumber turning up, it was stress free and I will definitely be using them in the future for my yearly boiler checks and maintain. Thank you Plumb London for an EXCEPTIONAL service
Excellent work and customer support, just a little expensive This is a belated review of work done by Blake (plumbing) and, separately, Lee (boiler) back in Oct 2022. Both gentlemen were prompt, courteous, considerate, helpful, honest and thoroughly professional throughout their visits. Lee explained clearly the fault with the boiler, the options and associated risks as well as suggesting how we might avoid future problems. Blake went above and beyond in just about every respect, from doing some pretty grubby jobs to working late to finish them. Neither person can be criticised for the work they did or how they did it. The reason I haven’t given 5 stars is that overall the bills were a tad(!) expensive. Okay this was London in autumn 2022, not the cheapest place or time to secure such services. However the call-out fees, just to assess the job were at least to us excessive. I know it’s what the market dictates but how about knocking those fees off the final bill? Our only other gripe was that the administrative staff weren’t that prompt in giving an indication of when Lee and Blake would be able to return to finish the jobs, or what the (day or two) delays were. In this respect communication with the customer is all important but fell a little short. That said if you’re in a bind and need a plumber quickly, you should seriously consider giving Plumb London a call (though maybe haggle regarding the call-out fees). From first enquiry to paying the bill we were very pleased overall, reassured from the outset that we were dealing with a professional outfit.
Friendly, professional and efficient service Super prompt with both the initial evaluation, issuing of the quote and scheduling of the repair work. Work was completed on time and to a high standard. All employees are friendly, helpful and polite in all interactions. Not a cheap service but it's London in a cost of living crisis and I'm happy to pay for excellent service.
Plumb London - Thank You! My first contact with Joe, to book job,was polite, friendly and Joe explained very respectfully what I should expect. Lee heating engineer phoned providing estimated arrival time, arrived on time explained what he was going do, gave me options. Lee was friendly, professional, proficient. Job done! I’m very happy with the work.
Orich came to our house to help fix a complicated heating/pump/radiator issue and was ultimately successful - he did the last work period free of charge as he was determined to get to the bottom of the problem. I am very happy with the service.
Highly Recommended Have used Plumb London for yearly boiler services for past 3 years and when boiler broken down. Also just had new Gas Hob fitted. It is great to find a service that is friendly, honest, reliable and great price. Big Shout out to Isabella and the service repair peeps.
Reliable, friendly service They have been servicing our boiler for the last three years and I have been very happy with their work. In particular they have excellent customer service and their staff are always extremely friendly and helpful. They are very helpful in reminding you of the upcoming service deadline and usually have good availability for timeslots (this year was made more difficult by the fuel issues but they handled it very well). I would recommend if you are looking for a friendly. Reliable business to build a long term relationship with
Plumb London fixed our under floor heating system - they were fantastic. I rang them in the morning and the engineer turned up that afternoon and had managed to fix it within 45 minutes. They're great on email and phone - excellent company, will use again!
The repair works were done in a very professional and friendly manner by the skilled engineer. The prices are not low, as the fixed price quotes include the time engineer needs to go and pick up various parts at an expensive hourly rate, and there is no transparency on how much the parts cost. So good quality workmanship but does not come cheap - but have not compared the prices so can't say if that is just the case for all plumbers!
Professional and helpful team. Helpful team and the engineer that came to site was friendly, helpful and professional. there was a bit more work than expected but he got to work straight away and the installation went well. I would use them again and have no problems with recommending them
GreatService Really quick and easy to organise a visit and super flexible. Very happy with the work, engineer was very good and did a fantastic job. Quite expensive but perfect for getting essential and emergency work done.
Positive: Professionalism, Punctuality, Quality, Responsiveness Very quick and responsive team. Plumber was very friendly and kept us well updated on the work he was doing. 100% would recommend and use again.
Really impressed Really impressed with Plumb London. Very easy to book an engineer to come and fix our issue. The customer service team are friendly and happy to help and our engineer Billy was excellent. A genuinely nice guy who you could tell takes pride in his work and wanted to sort our issue for us, nothing was too much trouble. Issue was fixed and with as minimal fuss and mess as possible. Really happy with the service. In a city where trusting trades people can be difficult with so many cowboys, Billy was a breath of fresh air.
Servicing boiler and radiator repair I’ve used plumb London to fit a new boiler and service it since. They’ve always been quick and courteous. We’ve never had any problems with the boiler since they installed it. Would recommend
Boiler had stopped working, due to a clogged outlet pipe They were absolutely fantastic, really quick and easy to organise a booking. The plumber came on time and explained every step of the process, and made sure everything worked well before cleaning up. 10/10 would recommend, they are going to be my go to team now
Lagging Replacing thermostatic valves on radiators Very friendly and efficient engineer. He was happy to provide advice which was very helpful. Great customer service as very responsive and were happy to update the quote as we changed our requirements.
The engineer arrived on time for my boiler service, with an hour's notice as I requested. He was friendly and efficient and gave good advice on the most efficient way to use the boiler. Very good service.
Outstanding service..highly recommend! Plumb London were outstanding in the service they provided when my old boiler suddenly broke down. The situation was stressful, but their team turned it into a seamless and positive experience. From the initial consultation to the final installation, their professionalism and expertise were evident every step of the way. Their technician (Adam) arrived promptly assessed the situation and explained the options available to us for a new boiler installation and helped us choose the best fit for our needs. Throughout the installation process, he worked diligently and efficiently, ensuring that everything was set up properly and functioning perfectly. What truly impressed me was their commitment to customer satisfaction. Their attention to detail and dedication to providing top-notch service were truly commendable.
Upgraded our system to install a new… Upgraded our system to install a new combi-boiler and replaced pipe work that was leaking under kitchen floor. Was excellent service from start to finish, always being communicative and discussing options as the job progressed. Would use again!
Got an appointment very quickly; received the pre-appointment call and turned up on time. Worked through the job efficiently and explained things well. Am considering giving them more work. Charge by the hour makes it a bit expensive. Would prefer a half-hourly rate.
I called out PlumbLondon for a faulty boiler. I had a 7-10am slot and they came at 830am so I didn't have to wait too long, and they fixed the problem quickly so the cost wasn't too expensive. Professional and efficient.
Engineer Ivo was professional and quietly efficient and definitely 'one of the good guys' in the world of plumbing and gas safety. He was thorough in servicing the boiler. He also exchanged a valve in a leaking tap, a job I had started but gave up on, as I could not get the old valve out. This was obviously a minor plumbing job, but he did this well and did not waste any time. The charge for each job was very reasonable, and I would definitely use him again in the future.
Engineer came for an evening appt to fix a leaking shower. As it was leaking internally it needed replacing so made a further appt for the following week. It took ages to find the stopcock for the shower and seal it off, the engineer had to get another part and freeze the pipe as it was broken, then replaced the shower. He was very professional and did a good job. I still had to pay the initial call out charge and the following very expensive replacement. I had to pre-pay half the fee as the engineer was expected to be at the property between 3-4 hours. He took about half that time even with the problem of the stopcock. Very expensive but a good job done.
Malemko is incredible -- not only is he an excellent plumber, but he's also an electrician, and therefore was able to troubleshoot when an electrical problem cause the boiler to switch off the morning after installation. Further onto that, he's an incredibly lovely person (and very patient with my yappy dog :) ). So grateful for his help! Like
Used these guys for the first time this week. Made the most of a temporary half-price hourly rate, they sent me a courteous guy, barely noticed he was there whilst working. Arrived ten minutes late but finished ten minutes early. Problem fixed and good as new.
Happy with the service provided. The engineer turned up on time, and was knowledgeable, efficient and friendly. The price was reasonable and included a five year guarantee for the parts fitted. Overall very satisfied
Replacing a water tank. Replacing a water tank. We had a problem with the overflow of our water tank. Plumb London sent an engineer to us who was incredibly professional and sorted a new shut off valve for us as a preliminary option. The company then sent us a quote for a new tank (including Labour and Material costs) which was in our opinion very reasonable. When it came to fitting the new tank the same engineer (Joseph) came to do the work, and once again he was professional. He was very good at explaining the job he had done and left the work area tidy. I would definitely use Plumb London again.
After our old boiler finally gave out, we needed a new installation as quickly as possible. Plumb London offered us a competitive quote and a next day service. Everything was handled quickly and efficiently, and the engineer, Besi, helped with any questions we had. I can't fault the service, and would definitely recommend.
The plumber showed up when he said he would. He was polite and left the bathroom clean after the job was complete. The only thing I would say is we were told the cause of the constant running toilet was very common in alot of homes however the plumber did not have the part on him to fix it even though they are standard and we had explained during booking the reason for needing a plumber. We had to pay for the time it took him to go and buy the piece he needed. When he arrived back at the property he did complete the job quite quickly. We would use this company again in the future due to the reliable service.
Great service. Booked in easily, plumber called to advise when he was on the way so we were waiting around wondering. Work completed quickly with full explanation given and after care instructions. Thank you
Initial miscommunication about when the plumber was arriving but when he did he was very nice, had a really great attitude and didn't give any excuses about why this or that couldn't be done and did the work pretty quickly! Also the service on the telephone was really good. All in all this felt like a modern, honest plumbing company and based on my experience I would recommend.
Our boiler died over a weekend. I phoned Plumb London at 8am on Monday and Miran and Donnaty arrived at 11am. We were advised of our options, either a repair to our 14 year old boiler or a new boiler. There was no pressure to have a new one installed, however we chose this option. Both men were courteous and hard working. I would not hesitate to use this company again and will certainly use them when our boiler is due for it's service.
Andrew the engineer was very helpful Andrew the engineer was very helpful, talking me through things that I didn’t understand on the first visit to quote. The date of installation had to be moved by a day and I was called and informed with plenty of time by a very polite and charming person. The installation was shift and issue free and everything works perfectly. I will be using these guys moving forward. I was impressed by their professionalism. Thanks!
Repair to leaking tap Excellent customer service. Very friendly and polite. Explained potential costs (hourly rate) and agreed call date with explanation concerning likely time of day and availability of an update on the agreed date. Service carried out on the agreed date very tidily, efficiently and effectively by a very friendly and polite engineer.
Moving a radiator Lovely chap who was efficient and friendly. We're happy with the service in the end! However, a couple of points of interest 1) They had to reschedule our original appointment on a Friday due to over-running on previous clients (we'd moved our bedroom furniture around to accommodate and had to live in chaos for a few days!) And 2) they quoted us an hourly rate and implied it would take about an hour. It ended up taking 3 hours, so was more costly than we'd accounted for. This would be solved if they gave us a quote for the job as a whole, or were more realistic about the time it would take.
Removal and replacement of leaking immersion boiler PlumbLondon communicated in a professional, but personal manner. When Luke Lawrence made his initial visit he removed the old leaking cylinder without causing any mess - the company did not raise the charge for this work until I had decided to opt for their services. A few days later Luke returned with newly-ordered boiler and installed it, replacing shelving too. He was courteous, knowledgeable and efficient, and did a very good job.
Boiler service Great service through emails and the phone. Always professional and easy to deal with. They always communicate directly with my tenant and I dont have the stress of organising. Very good company
Excellent service throughout. I’m very impressed with the prompt service from the team (especially as it’s mid-winter!). The main engineer, Simon, certainly know his stuff. He and the team installed my new boiler quickly, efficiently with minimum of fuss. I would certainly recommend this company to anyone. Thanks to all.
I've used Plumb London for a couple of years now and continue to be very pleased with the service provided (from installation of a new boiler to replacing the silicone in my shower). Always turn up when they say they will, really know their stuff and provide value for money.
A good service provided, both the plumber/engineer and the office staff were very friendly and helpful. Communication could be better however, as I had to chase twice to check on the progress of the plumber who was delayed from a previous job, and I never received any pre-appointment calls.
A good service but with post script I think I wrote a review. Perhaps on my phone. I will do another. Kitchen hot water running very slowly. Matt came. Diagnosed probably low water pressure which is a matter for Freeholder/Camden Council. He cleaned the nozzle of the spout. Helped a little. Matt very professional and helpful. Cheerful. So service was good. PS. However the on off handle to the water spout now keeps falling out. I think there is a thread on the handle but with arthritic hands and not so good eyesight I am not having much success in keeping the handle/lever fixed in. Any help would be apprfeciatged.
Plumb London - heating engineer Andrew arrived promptly, adhering to COVID protocol. He was very professional & diagnosed the problem swiftly . He made sure he explained every step of the way , & showed me exactly what he needed to replace & why . Very positive experience. I would recommend this company .
I have to thank the plumber from the… I have to thank the plumber from the bottom of my heart. He provided excellent service and did the job in a timely manner, but most important of all he was kind and professional throughout the time he was here. I would highly recommend Plumb London to anyone reading this review.
Excellent customer service and professional engineer! Darry the engineer arrived in good time, courtesy call prior to arrival to indicate arrival. Diagnosed the boiler issue within half an hour and explained it really well. Provided a cost for repair including parts which was very good for the amount of work involved. Would highly recommend! Excellent customer service as as
The only reason I didn't give five stars is because there was a little moving around of the times - this was I expect due to the time of year and them being busy. However we were kept informed. When Mo was here he was solution focused and positive. We had total confidence in his knowledge and ability. He got radiators working that haven't worked for seven years. When the gas fire failed the safety test due to lack of ventilation Mo returned to reassess it once the problem had been sorted out. This was at no extra cost. We would use Plumb London again and recommend them to friends.
Excellent engineer. He explained options (more expensive, less expensive) very patiently and advised on the best compromise. Very happy. But to be honest we have been using PlumbLondon for years and we are very happy with them.
Excellence is Plumb London I had a plumbing emergency and contacted Plumb London. Within 45minutes the plumber was at my home. He was exceptionally polite, and courteous and explained everything that had occurred and what he would do to solve the situation. The plumber was totally brilliant; highly skilled and trustworthy - his name is Adam, I’d ask for him if I were you!!
Running toilet Good service, efficient visit and plumber resolved the problem. Minimal (no) fuss. Also clarity on costs and confidence with the behind the scenes team. I would come back to Plumb London or Boiler Breakdowns for future jobs.
Just great. Fab from start to finish. Great customer care over the phone, fair and transparent pricing, and excellent service. Will absolutely use them again next time I need something fixed or installed.
Par was so knowledgeable and super… Par was so knowledgeable and super helpful, as well as being very efficient, on time etc. he was very tidy and thoughtful with suggestions re shower and bath and positioning things based on how we would be using the bathroom. He is also just a lovely person
Several jobs done well I needed several jobs done and he was able to do them all in a morning, including installing a basin - he was efficient, friendly, and called to give me a timing ahead of arriving
I was delighted by the quick response… I was delighted by the quick response to my request for a repair to a leaking pipe. The repair was done within 24 hours of my request. Both members of staff from Plumb London (the person who arranged the appointment and the plumber) were helpful, polite and efficient. I would use this company again.
Fantastic service Fantastic service. The office team went above and beyond to find a same day plumber to come and sort the issue for us, whilst keeping us updated about their anticipated arrival time.
Had a major blockage issue in bath drainage. The plumber was very knowledgeable, courteous and professional. He used a variety of different machines and once issue located he worked extremely hard to resolve the issue. He did, high standard throughout. Amazing company service, I absolutely recommend them to others
Had a major blockage issue in bath drainage. The plumber was very knowledgeable, courteous and professional. He used a variety of different machines and once issue located he worked extremely hard to resolve the issue. He did, high standard throughout. Amazing company service, I absolutely recommend them to others
The plumber turned up within 10 minutes… The plumber turned up within 10 minutes of the appointment. He was courteous polite and knew what he was doing. He sorted the problem out in about 10 minutes. Very pleased with the result.
Email Boxing Day overnight request for callback answered promptly next morning. Competent engineer arrived two hours later (as promised). Repaired boiler and restored heating and hot water in about an hour. Repair has lasted 24 hours (unlike some previous!) Four stars not five because of price (£60 per half hour) - but maybe am living in the past and that is now normal.
Leaking Radiator Reliable, skilled, and quick response from Plumb London team. Panic occurred when noticing a leaking radiator before going away. Contacted company via Checkatrade and they got in touch asap. Had an engineer out less than 24hrs. They worked around my schedule when it was suitable for me. The engineer was fantastic, explained everything in details and answered any questions. He was quick, clean and very polite.
Had an excellent experience with this company when our boiler broke down and needed to be replaced during winter. Prompt and helpful, new boiler installed very efficiently, excellent customer service. Always courteous and friendly over the phone. Will be continuing to use in future and would definitely recommend.
They were very prompt in replying to our job request and came the same day. The plumber was very friendly and worked quickly. Communication with head office was very easy. I would recommended them and would use them again.
Excellent and Quick service Excellent and quick service, very friendly plumber and company staff. They came the same day, talked me through a bathroom leak, fixed the issue and outlined clearly what to do if the issue persisted.
Efficient and Friendly service Efficient and friendly service. Always on time and call when they’re 30 minutes out to help you plan your day easily around the visit. I had my new boiler installed with Plumb London and have had the service completed with them the 2 years since - will continue to do so. Can’t fault them! The office is always super helpful and quick to deal with any questions too
Thanks to Matt from Plumb London The flush on our toilet broke. Matt from Plumb London was promptly sent and sorted it out professionally and deftly. The service isn't cheap, but we're really happy with what they provided.
Highly recommend Plumb London Charlie was awesome. He was very polite and professional, and did an excellent job. I have used Plumb London twice now and both times been left extremely happy. I would 100% recommend them.
Boiler service, including replacing trap identified as blocked during previous emergency call-out Lee the engineer very friendly. Arrived on time. Clearly explained what he was going to do and seemed to do the job efficiently. Boiler has been working since!
Gas safety check and certificate Professional service on the phone when booking the appointment, and from the engineer during the visit. The engineer took the time to explain to me the tests completed. Certificate provided promptly by email. Recommended.
Radiators not working. Replacement valve needed Plumb London were extremely professional and reassuring. Their communication was excellent. Booking in the appointments was efficient and I was able to talk directly to the engineer on the phone about the problem when I wasn't at the property which was great. They took the time to show us the damaged valve after they replaced it which was reassuring.
The company were really flexible with… The company were really flexible with dates and also when they thought they might have to cancel they did the best and managed to get someone out to still do the work.
Remove a radiator from wall, secure and check boiler pressure Rang Plum London - very helpful and professional. They arranged for an engineer to visit that same morning to remove a radiator, secure the valves and check the boiler pressure. The engineer visited mid morning, rang to check which radiator he was to remove, and completed the work perfectly. Thank you very much Plumb London!
Hot water issue. Fit new pump and zone valve + boiler service Jack and his team have been very responsive and understanding. Parts were ordered within 24h. Lee was very friendly, explained me lots of things to better understand our complex domestic installation, and did a fantastic job. That was the fourth time I used Plumb London, and I'll carry on with them as I have never been disappointed so far. I can only warmly recommend this family business.
Leaking tap and weak toilet flush mechanism Great service, really professional and pleasant guy. Took hardly any time at all and so happy to finally get the work done. Would 100% use this company again with no hesitation.
Fixing hot water and boiler service The plumber who came was very helpful, polite and informative. He arrived promptly within the timeframe I was told, which was greatly appreciated. Can’t complain at all.
I needed a couple of plumbing jobs I needed a couple of plumbing jobs to be done in the house. It was not urgent but could not delay any longer. Plumb London could acommodate a convenient date. The technician that attended was pro-active, worked fast, quiet. Once completed the job, cleaned the areas, took any rubbish with him. He explained and showed me the job with some photos from his mobile. Overall I am very pleased.
A Welcome Change! This was the third time I have had the pleasure of welcoming Plumb London into my home. And all throughout the Covid period. The engineers are extremely courteous and polite. And clearly capable. Like many of us who have had to deal with gruff miserable plumbers in the past .. I had confidence from the moment I called thru to book an appointment. What else can I say ... except USE them and see for yourself !!
Easy straightforward and reliable Easy straightforward and reliable The engineer turned up on time, was very competent. Everyone I’ve felt with at this company has been professional and courteous
Great service- blocked sink Brett and Craig attended my property to sort out a blocked sink. They were friendly and professional. Sorted the problem promptly and I would highly recommend their services!
Radiator removal for plastering. Plumb London were very good. I needed 3 radiators temporarily removed so plastering could be carried out and had been left in the lurch that morning by a plumber who had assured me that he was coming to carry out the job. They came out the same day within 3 hours of my call and carried out the task quickly and efficiently with no mess whatsoever. The charging structure was made very clear on the phone beforehand so there were no nasty surprises. I would definitely use them again.
Called them out of the blue Called them out of the blue, they had an engineer on site quickly and new boiler installed the following day. Very good service, no complaints and would happily use them again.
Polite and helpful staff. They arranged a plumber over the phone within a couple of hours to fix a leaking valve connected to washing machine. Mo arrived as scheduled, replaced the valve and problem solved in no time. Extremely satisfied with the service provided by Plumb London. I will recommend them to friends and family who may have similar household problems. Many thanks guys, i am one of your happy customers.
Polite and helpful staff. They arranged a plumber over the phone within a couple of hours to fix a leaking valve connected to washing machine. Mo arrived as scheduled, replaced the valve and problem solved in no time. Extremely satisfied with the service provided by Plumb London. I will recommend them to friends and family who may have similar household problems. Many thanks guys, i am one of your happy customers.
Well organized with good people providing an excellent service Plumb London has successfully carried out work at my home on several occasions relating to plumbing, drainage and heating and ventilating. The company offers a first class service. All of the office staff are pleasant, polite and efficient. The engineers are reliable, polite and provide a professional service. In summary, it is a well-run, well-organised family business with good people providing an excellent service.
Extremely professional, reliable service. Thrilled with the job. After being given the run around by various companies (I spent 3 weeks with one company trying to pin them down!) South London Plumbing rescued me from plumbing hell! Thank you very much.
Quick, efficient and courteous service. The engineer did exactly what was needed and gave useful feedback on the plumbing issues - which I could then relay to my tenants so future problems could be avoided!
We had an emergency where we had to get a plumber to inspect a gas flue which had been knocked during some construction works we were carrying out. I phoned at lunchtime and was able to get an engineer out that afternoon. I didn't have time to "shop around" for prices but thought the £120 plus VAT we paid was pretty good value considering our time constraints. We would happily recommend Plumb London to others and use them again if we need to.
Really good and locally based service for SE1 I called these guys at 8pm after combi failed. The engineer turned up at the time agreed, called ahead, was polite & knowledgeable and fixed the problem very professionally. The pricing was acceptable considering the short notice and I've definitely bookmarked these guys for any future work.
Great, fast and professional service. The service on the phone was excellent. Very quick and painless to get a plumber sent out. The Plumber was very professional and the job was done in 30 minutes to a very high standard- with a smile. From calling up as a new customer the issue was resolved within 3 hours.
Engineer called for Gas safe cert and… Engineer called for Gas safe cert and boiler service. The service was quick and speedy, with the engineer ringing to let me know he was nearby before the appointment. The engineer was polite and friendly and everything was satisfactory. Also, an excellent experience with customer service during the booking phase.
Pump replacement and power flush Engineers arrived same day to assess the work and provide a quote. Respectful and clearly explained the issue with pump and need to flush heating system. After agreeing work, then arrived promptly for job in the following week and did the job with little fuss, cleared up after themselves and made sure I was happy. Would definitely use again.
Fixing a faulty boiler. The engineer was communicative and efficient, calling me well in advance to let me know what time he would be arriving. Once here he carried out the repair very quickly and talked me through what the problem was and how he had resolved it. Would absolutely recommend.
Annual boiler service Absolutely brilliant service- easy booking, well-priced, great engineer (gave me half an hour notice before arrival too, which was very handy) who carried out a through service of the boiler- would absolutely use Plumb London again!
Can back from holiday to find my boiler was playing up ... having spent two weeks in the sun the last thing we wanted was a cold flat to reclimatise . I called Plumb London at 10.30 and by 12 the engineer had arrived located the problem and one hour later was on his way to his next job .. fast , friendly and efficient ...! Very happy
Helpful, knowledgeable and fair. I tried to contact several plumbers who were really unresponsive. And then I came across Plumb London - who were really responsive, always friendly and knowledgeable on the phone, and provided me with a fair quote. You get text updates throughout and the engineer Andrew was really fantastic. I will definitely recommend. Thanks guys!
Excellent service Good communication between plumber, office and client. Plumber was very professional and took time to explain me how to maintain work carried out at my property, he cleaned after and always treated the property with respect as if it was his own.
Adrian Cr Ch
Combi boiler maintenance service Friendly engineer that serviced the boiler, clean and tidy, no fuss, quick job. Friendly staff in the office to setup appointment. And a reminder to have the service done to stay in warranty. All in all, a very good service.
Great service! I called plumb London and explain the work that needs to be done. They arranged an engineer visit for the next day. Lee the engineer was polite and knowledgeable and fixed the problem within an hour. Great service.
Loose Toilet Seat unsafe to fix. Disabled lady was falling off seat. Contacted Check A Trade 27.6.23, given 2 contact no. 1st contacted with WhatsApp not gotten back to me in 2 days despite exchange WhatsApp no. Contacted 2nd that had also called prior but no response either. This time gotten through and paid $108.00 by card payment. Engineer for Plumber for book next day. Engineer visited on time, very courteous and professional man. Work was carried out quickly. No parts needed. As told just seat was loose. Thought had completed this. Could not find but not being in good health due to recent hospitalizations few times. And ongoing Apps.
Ms Winsome Jumpp
Boiler service and fix leaking radiator pipe Nick arrive promptly and happily proceeded with the service and fixed the leaking radiator pipe with no mess. He bled the rads and cleaned out the GCH filter. Great service and will use them again for the annual service and any plumbing jobs.
Replace electric shower Work completed satisfactorily. Personable engineer. Only slight grumble, is that the original booking was due to take place between 10 and 1 bit the job was completed after 6:30pm in the end
I had a leak from an old hot water tank and a replacement was fitted. I was very pleased with the initial inspection and explanation of what was required. The same chap Toby Woolf came today to replace the tank. He was very polite and hardworking. He was able to answer all my questions about the work he was doing and the new hot water tank.
Tracy Louise Newvell
Replacing taps and waste in bathrooms, bath mixer and shower fittings. Resealing shower cubicle. Perfect Plumber! Steve came to us early on the hottest day ever and worked steadily all day. He was friendly, efficient and let me know what was going on at each stage. Highly recommended.
Fixing a leak from the plumbing to the bath, which had leaked to the kitchen below Prompt response, and the issue was quickly identified. Charlie explained the problem and the action he would take, and kept me informed throughout. The problem was fixed quickly and I am very happy with the service provide - highly recommended.
Diagnosing and fixing a leak behind the bath. Very good service all round. Arrived on time.After investigating the problem carried out some resealant work and discussed clearly the options if further work needed to be done.
Professional and friendly service and at a good price. The company also managed to book me an appointment within three days...I'm still waiting to get an inital response from most other companies in my area! Will be using this company going forward! Thankyou!
Thank you to Plumblondon for coming to… Thank you to Plumblondon for coming to our rescue by sending an engineer round in a few hours when we had a blocked toilet. It was dealt with and sorted out very quickly by the engineer.
Quick, tidy and a great job Charlie did a great job and left the bathroom tidy when finished. He was polite throughout and resolved the issue with my leaking bath quickly: replacing the drain overflow for my bath.
Great service but a tad pricey. Any fault them really. Helped us out of a sticky situation when the insurance company wanted to continue dragging feet. After 3 weeks in a hotel and no movement, Conner attended on a Wednesday and returned Friday. He took up some floorboards, traced a leak to bathroom radiator and replaced a pipe/valve. Tidied up after himself and left me and my 34 week pregnant wife with hot water and central heating. Conner took the time to explain everything and was very conscientious, especially around damage and potential repair. Only real gripe is the price. I clearly misunderstood things from the off as I had assumed it was £60 per 30m rising to nearly £200 per hour for two plumbers then down to £140 for one. All in all, a days work and repair cost us around £1300. Which given the circumstance was well worth it. Thanks again!
Boiler leak Friendly, efficient service. Connor came to look at my leaking boiler. He called to give me an hour’s notice, identified the leak, sourced the part needed - keeping me updated with costs, and fixed the problem within 3 hours.
Leaking tap and weak flush mechanism in… Leaking tap and weak flush mechanism in the toilet. Very happy with the experience and the service. Friendly guy and very professional. Glad to finally get it fixed!
I had a problem with a badly blocked… I had a problem with a badly blocked double bowl sink unit. My call resulted in a quick visit from which it was clear that the remedy would involve a further call with more equipment and the use of chemicals. Brett and his aide called early today and they have successfully removed nearly 25 years of "gunge" from the system. This is the first time that I have used the company and the professionalism shown is, to my mind, first rate. I would also like to include Isabel from the office in my thanks. She was most helpful and cheerful. I fully intend to use the company again should the need arise. Ron Leard
Excellent communication from start to… Excellent communication from start to finish , professional office staff,I was dealt with quickly and efficiently,the plumber turned up on time was courteous and very professional,charlie is a credit to this company ,hardworking ,friendly ,and professional ,works carried out to a high standard ,would certainly use this company again in the future,thankyou plumb London / boiler breakdowns easy 5***** service ...
Mr Mark Jenkins
Clearing badly blocked kitchen sink 25 years or so muck had accumulated in the kitchen sink drainage thereby blocking said drainage. Thoroughly inconvenient and potentially damaging. The first visit was to assess the problem and today the clearance has been made. Much relief. I found that the problem was handled in a timely and very professional manner and would not hesitate to recommend this company to anyone contemplating a plumbing problem.
I described the problem ( to replace… I described the problem ( to replace old outdoor tap, and to replace old kitchen sink outside waste pipes) On arrival the engineer did not have any replacement parts as mentioned in my report. He therefore had to go and get parts from a supplier. This caused the work time to extend into a second hour and cost more money. The job was completed in a satisfactory manner.
Great efficient service Blake called to say he was on his way, arrived promptly, looked at the issue we had with our thermostatic tap and sorted out the problem quickly and efficiently. First time using this company and going forward would not hesitate to use again.
Mrs Karen McGrath
Friendly and informative The engineer was friendly and informative. I asked how to change the water pressure and he suggested I take a video of him doing it which will make it easy for me to remember :-). He was happy to help with energy saving tips too.
Actuator valve for central heating had an electrical fault The heating engineer was extremely professional, and only changed the part in question, not the whole valve, which allowed to save time and cost less. Very honest. Would definitely recommend
Brilliant job on my Uncles Flat in North London. He needed a lot of work after being admitted to hospital. The job was longer and more complicated than anyone could have predicted but Gemma and Edgar were friendly, professional, positive and pro-active. Perfect when you are working full time and living 150 miles away from the job. All the prices were upfront with no hidden costs. Thank you very much. I would certainly recommend them.
I have used them couple of times (once to change heating elements in a boiler and once to completely change an old boiled to a new) and the quality of work has always been very good. I have always been given a quote beforehand and there has never been anything extra added afterwards. I have just booked them again to fit a new electric shower.
Having been let down by another company I called Plumblondon, the girl who answered my call was very helpful, polite and understanding. Vlatko the plumber couldn't have been more polite and professional. Although the job was not a big one, he had the part required in his van and fitted it very quickly with no fuss. He could have taken 5 minutes longer which would have gone into the next half hour but finished and checked the work all within the 30 mins charge period. I cannot tell you how refreshing this was. I would thoroughly recommend this company.
Having replaced our entire radiator system...we still had problems which the original installer could not seem to fix. In desperation I contacted Plumb London on a Friday evening - and Paul was sent to us on the Monday. The problem was far more complex than we & he first thought, but at long last the problem has definitely been solved. He couldn't have been more efficient, clean, tidy - helpful from beginning to end - no fuss. Thank you Paul for making our home warm and cosy again.
Job done. Required a new shower pump to be fitted and some pipes to be moved around. Plumb London were efficient and got the job done to a good overall standard. The plumber was friendly and helpful, knew what he was talking about and didn’t try to scam me or rip me off. I just wanted to get the job done which they did and so I’m happy. Plumb London were the only ones to respond to my job request, would’ve been nice if I could’ve compared prices.
Fit new copper pipes and isolation valves to sink basin Overall happy with the work. Bit of a rough start, wish they would have confirmed the arrival time with a 30-60 min window like others. Bit of confusion as had to drop off kid at school. 50% more expensive then other quotes for the work but glad it's done in the end. But I won't use them again unfortunately. Hope others have better experience.
The boiler flue had to be replaced and moved to fit in with our new extension. . I was very impressed with how competent the workman was. Liaising with the builders putting on the roof and doing a very neat job of the flue.
Unblocking of Macerator toilet Billy was an honest and straightforward guy who had unfortunately a most unpleasant job in unblocking our Macerator loo. Thankfully he did a great job, it was successful and is now useable for the first time since we moved into our property. There was no mess left behind and Billy was a pleasure to deal with.
Find source of leak at the back of our toilet and fix Joe was our plumber and very quickly found the source of the problem. After checking in with the office to get a quote for the work was able to fix the problem the very same day in a timely and professional manner whilst leaving no trace of the work having been done.
Fixing toilet leak Delighted with the work done to fix the leak in my bathroom. There was transparency from the start about cost and time needed. The service person was friendly, efficient and professional.
Expose hidden plumbing and install new taps. Julian and his brother arrived promptly. The work carried out was completed successfully. I am more than pleased with the result. They were constantly keeping me informed of how the work was progressing. They cleaned up after, and no mess was left. I am definitely keeping his number and would recommend them.
Replacing toilet Very good, clean, job on the replacement toilet. The plumber did an excellent job. They are let down by their call centre. For example, they originally booked me in for time they were unable to do. The staff seem very inexperienced.
An all round fantastic service Mo, the engineer was super efficient and friendly. He explained everything as he was doing it and was thorough throughout the whole job. Plumb London when I initially called to book an engineer were also very friendly and were able to explain what the problem might be and forewarn me of any expected extra costs. I would recommend these services to anyone. Many thanks!
Katharine Segura Harvey
Besi was very quick and professional. Initial boiler service showed a few things that needed sorting out; explanation of situation and quote for further work was very thorough, and was able to organise appointment for additional work for the following day. Payment all done by card over the phone.
The service is very good - when the engineers are available. We had two procedures done and the first was no problem at all: we booked for our shower to be fixed, the engineer arrived at the agreed time and did the job efficiently. The second job, unblocking the kitchen sink, was scheduled soon after. We ended up rescheduling 3 times due to engineer unavailability - first there was an emergency, then the wrong parts had been delivered. When he was finally available (he came on a Saturday, a week before the weekend service was supposed to begin, which we appreciated), the engineer did a great job. Overall, I can only say the service is mediocre although the engineer was good at his job. We were severely inconvenienced by having to reschedule so much.
FAST FIX FOR LEAKING BOILER Used plumb london in an emergency for a leaking boiler - very fast service and affordable prices. Problem solved on the spot in under 30 mins. Great value for money and fab service
Good plumbers So glad I used Plumb London for the repairs to my drainage pipe. First inspection by Billy was spot on and the subsequent work he carried out for us was first rate. He explained everything that was going to be done and even made sure that all drainage from bathroom was functioning correctly before signing off the work. I couldn’t ask for more. I’ll definitely use this company again and happily recommend their services.
Repair outside waste pipe So glad I chose Plumb London to carry out my repairs. Was given good sound advice throughout the process and very happy with the completed work which was done on time by a knowledgeable and courteous engineer.
The stats in the house could not be turned on, resulting in no heating at all The service was prompt, the booking was confirmed very quickly. They were able to send an engineer within the same day who came within the scheduled time slot. The engineer was friendly and he was able to identify the problem quickly. Everything was sorted out in half an hour. Excellent job
Replace a tap and replace a toilet cistern After an initial confusion with the expected day the work would be done, all went very well. Charlie the plumber was very professional, tidy and helpful. He kept me informed of what needed to be done.
Very good service overall The engineer was delayed, but I was kept updated throughout the day. Once he arrived, he was friendly and super efficient. Will definitely call them again for next year’s service.
Excellent and very efficient service Excellent and very efficient service. Called Plumb London and Ed came same day and diagnosed, and fixed the problem next day. Super fast service and Ed very knowledgeable and polite. Highly recommend.
EXCELLENT - 5 STARS I would recommend Plumb London to anyone who needs their boiler checked or fixed. They are efficient, fast, reliable and trust worthy. A special thank you goes to Jack who is on hand all thetime to take my calls and help. Also to Adam who was the engineer who came to my house to fix my boiler.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Plumb London are responsive, punctual, communicative and thorough. I felt that the source of the leak and the way they were fixing it were fully and clearly explained to me so that I knew exactly what I was paying for. Will definitely be using them again to address the plughole in the bathroom.
Service was prompt, the job was itemised, the plumber they sent was professional & polite, the work done confirmed to British standards, the office rang to confirm time & date for the plumber to come around & when the work was finished, the office rang again to see if I was happy with the work done. I would recommend this firm. Well done.
gas supply turned off due to gas leak!! gas supply capped off due to gas leak (unspecified where) PlumbLondon were efficient, polite and got a gas engineer to me that same afternoon - the engineer was very careful, found the gas leak and made good, double checked that there was no further gas leak and restored my gas supply - i was very impressed with the whole operation and very confident that all is now gas safe
Would recommend! We had two engineers come and replace an old faulty boiler, install a new one and replace the kitchen tap. It was a big job and the two worked efficiently to get everything done in a timely manner. They also fixed our cabinet door and fitted a new carbon monoxide detector which was very much appreciated.
Excellent service, great turnaround time Plumb London has an amazing turnaround time - I called to book them in and the engineers came round the very next day. Brett and Craig were absolutely professional, very knowledgeable, and carried out the works swiftly and efficiently. They explained the whole process as they went along and gave us advice on how to save ourselves from similar issues. The entire process was transparent and Brett and Craig were kind and helpful throughout. Would definitely recommend these guys!
I have used them a couple of times regarding recurring boiler issues, annual check-up and some underfloor heating tips and the quality of work has always been very good. I have always been given a quote beforehand and there has never been anything extra added afterwards. The plumbers were always on time, very courteous, and provided tips and ideas of how best to deal with the issues at hand. The reservation service is also outstanding and very courteous. I can only highly recommend them
I received 30 minutes notice from the engineer Bessi, before he arrived at the property. He was extremely polite and professional, managing to get my boiler up and running within the hour. I would like to thank him for a terrific job and will be asking for him if I have any future problems. Excellent Service.
We have used South London Plumbing and Heating for the installation of our boiler and servicing. We have found it easy to book appointments - and they call to give 30 minute notice within the time allocation which provides flexibility.
I was slightly nervous about using what seemed to be a big company but I was very pleasantly surprised and really happy with the service I received. The plumber was punctual, polite and helpful - giving me lots of extra advice. I will definitely use Plumb London again.
Tessa Morgan Cakes
Following the suspected demise of my boiler, Plumb London offered a very prompt and helpful service in bringing it back to life, with diagnosis on the Friday evening and all new electrics installed by Saturday afternoon. Found them to be friendly and knowledgeable plumbers who charged a fair price and provided a very good service. Would recommend.
Dimche was earlier than forecast, rapidly assessed the problems that I had and then tackled them in an organised and structured way, all the time letting me know what he was doing and why he was doing it. He was very professional, skilled, and an extremely pleasant and polite person. He also rechecked the success or otherwise of the fixes that he had done, before completing the paperwork. These are rare qualities these days! He is an excellent ambassador for your organisation, and gave me confidence to call you again, should the need arise. Geoff Brinsden
Friendly reliable plumbing company This is the second time I have used Plumb London for my annual boiler service. The engineers are lovely and friendly, worked quickly and were able to answer any queries I had. The team in the office kept me updated with any delays to the arrival of the engineer, so I was able to plan around them. I also liked that they got in touch with me to remind me that the annual service was due on my boiler.
Very helpful Very helpful, good correspondence, and did a great job of fitting the boiler. Overall very happy. The only thing which wasn’t great was how the room the boiler was in was left. Carpet stains and room left in a real mess. Overall as I said very happy with the work but as one bit of feedback.
The engineer The engineer, Steeve was very courteous and professional and did an excellent job installing new shower mixers in both bathrooms. He also had to do do some retiling. We are very happy customers.
Professional & friendly The plumbers from Plumb London have done 4 jobs for me since I moved into my new home 5 weeks ago (by Mo, Dennis & Brett): most recently they unblocked the drain from my kitchen which was completely blocked with years of fat build up. The plumbers have always been friendly, professional, honest and helpful. The are generous with their advice and tidy up after their work.
Mrs Virginia Shirodkar
The engineer was prompt, courteous and helpful - I have used Plumb London a few times now, and will continue to use them as they can come quickly, at a convenient time and are reliable and do a great job.
Miss Nicola Seed
Blocked Sink Although they had to cancel the first appointment due to the allocated plumber had to attend a emergency flood. He arrived the next day in the set time slot and removed the sink blockage.
Annual boiler check Very professional service. Appreciate the reminder email and text for the annual service. The employee who came to check the boiler was very helpful, great with our energetic dog and completed the work quickly.
Leakage from water tank in loft: Replace ballcock valve. My third time of using Plumb London. Quick response to call out; speedy diagnosis of problem; efficient workman provided very satisfactory repair. First class.
Removal and Installation of a New Boiler Plumb London were brilliant from start to finish with our boiler replacement. Every member of staff who we spoke to or visited our property was lovely, and the work has been carried out to a high standard.
Replace burner seal on boiler Boiler had to be turned off as burner seal was worn down leaving my tenants without hot water and heating. Plumb London were able to arrange for an engineer to attend the property the following morning to fit a new burner seal. Very happy with how quickly this could be sorted and work was completed within the timeframes and price initially quoted to me.
Plumb London offers a much more efficient and local service for people that need boilers replaced quickly. British Gas are much more laborious and only charge a bit less. For Central London Landlords Plumb London give a very good all-round service including after-care.
They ran 3 hours late (did inform me). They are not cheap, but the guy did the job faster than any other company fixing the same fault (leaking valve, draining system) so I ended up paying a little less than previous. I'm happy.
Replacement of a broken valve in the toilet A plumber was sent the same day as the request was raised. Repair was completed quickly and efficiently, I was kept informed at all times during the work. Overall very happy with the service recieved
Boiler set Mo was so nice, happy to help out and really quick to service our boiler. And even he couldn’t access the part of the boiler her helped us remove some of the boarding. Would highly recommend Plumb London! Didn’t feel overpriced either!
Speedy service ! Polite and efficient, arrived within the hour. The engineer managed to get my central heating and hot water back up and running before this winters arrival, for which I was extremely grateful . Faultless service overall.
My experience with this company has been exceptional. From the moment I called them they were very polite and helpful. They were able to come out within a few hours of calling after I mentioned that it was for my elderly mum who lives alone and had no heating or hot water due to the boiler breaking down. When the engineer arrived he kept in touch with me to let me know what the problem was. A part needed changing that cost quite a bit but checked with me before going out to get the part and replacing it. My mum and I were very happy with their service. I would definitely recommend them to anyone. I give them a 5* rating. Van
Expert plumbers who work to a very high standard I've been using Plumb London for some time now. They've always been responsive and very effective. I eventually found them after contacting several other plumbers who were not able to get to the bottom of a problem we were having. Plumb London understood the issue immediately. More recently, we had to do a major swap out of of our old boiler and plumbing infrastructure throughout the house. Plumb London did a great job of taking us through our options and responding very quickly. The four man team that came to the house for the day did an excellent job. We are very satisfied.
One and done I’m an overseas landlord that needed a repair handled ASAP. Plumb London was very professional and business-like, giving me full confidence that the entire scope of repair would be handled for best result.
Happy Tenants Happy Life
Radiator not heating up I listed a job on check a trade and I was contacted the next day by Heating engineers also known as Plumb London. They visited the property the same day and rectified the problem with one of the radiator. At the same time they saw a problem with the Megaflo, they advised me that a service would rectify the problem which they did. Thanks
Very good plumbing service I received a very good service, my initial call was answered promptly and a visit arranged for the same day. The engineer who came to my home was friendly and efficient, he let me know what was needed to fix my plumbing problem and ordered the parts. Once he obtained the parts he returned and fitted them. I would recommend this company.
Always helpful and friendly.Most… Always helpful and friendly.Most reliable. I am very confident in this company, they initially istalled my boiler and have serviced each year. Highly recommended.
Customer John Aggar
Excellent service Excellent service, Blake the plumber went above and beyond, cannot thank him enough, replacing my hot water cylinder that had decided to leak through my living room ceiling, Blake was determined to install a new one and complete it all, very pleased job completed and now I can enjoy Christmas. Would recommend Plumb London to all my family and friends.
Same day shower leak fix Friendly and knowledgeable plumber. A part was needed to fix the leak coming from our shower but this was sourced and picked up quickly so the job could be completed on the same day. Although he arrived later than expected I was very happy with the service provided.
My megaflo wasn’t working so had no hot water Absolute legends. Called them up at 9 in the morning. Leslie was at my house same day at 1pm!!! Super polite knowledgeable and friendly. All fixed within the hour!!
Replace boiler and upgrade controls Our boiler broke down and having no experience of local plumbers I used Checkatrade to find Plumb London. They investigated the next day and quoted for the replacement within 24hours. The new boiler was installed within a day of the contract being agreed. Work on site was done extremely well and sensitively. It revealed further issues (to meet current legal standards) which involved a further quote but again the work, once agreed, was done quickly and well. I am very happy to have worked with this company and now feel that I have a reliable local plumbing service!
Boiler and cylinder service Plumb London installed a new boiler for me last year at short notice and returned this year to service the boiler and got water cylinder. Both times I have found them professional, punctual and a pleasure to deal with. The engineer I dealt with was very knowledgeable, friendly and efficient in the way he went about his job. Highly recommended.
To replace a shower that wasn't repairable, and alter pipe work to be able to put the new shower in. Unfortunately the plumber did not turn up on the first appointment due to the previous job overrunning. However a revised date was quickly arranged. The plumber was polite and very competent and certainly knew what he was doing. Due to the fittings on the new shower he had to move some the pipe work in the wall. He did this quickly and replaced the tiles he had to remove to fit the new shower. He tidied after he completed the work. The new shower is working well and I am completely satisfied with the plumber's work.
Slow leak under the kitchen sink tap. The technician diagnosed and fixed the problem of a slow leak from pipework under the kitchen sink tap in just under an hour. He did have to go out and get parts from a supplier nearby but was back in about 15 minutes. He fitted the new parts in about 10 minutes and noticed another problem in an adjacent pipe. But he fixed that too. Very pleased with the service. Would happily use them again.
Excellent service in my hour of need! Broken boiler, no heat or hot water in the coldest of weather. Told I needed a new boiler one evening and then they arranged to come and fit another one the next morning. No fuss or bother, cleaned up fantastically, explained everything and both the engineers were fast class. Polite, fast working and keen to please. Couldn't have asked for anything better. Will definitely recommend
Would use this company again Plumb London sent a plumber round within a few hours of my call, talked me through the work required, and completed this quickly. The plumber was professional. I would recommend this company to others.
The work was put back a day, and the plumber arrived 2 hours later than planned, although I understand this was due to him having to work on another job and he was very apologetic about it. The work was done quickly and efficiently and the plumber gave me advice about how to best maintain the system. It's a bit difficult to say whether this will significantly improve the radiators, as it's only just been done but I've had this company do work for me before and they were able to solve the problem last time, so I am hopeful/confident.
Dr Paul Baker
Honest price, friendly and efficient service I submitted the task (a relatively small one) into checkatrade and got a few quotes, with theirs being the most reasonable. Friendly service person arrived to the house that day, and quickly sorted our issue. He was very honest about the cause and was quickly able to resolve it, due to having seen similar many times. Much appreciated the honesty, no nonsense, and kind approach.
Fixing leaking garden tap. The person who attended to undertake the work; Ivaor was professional, courteous and smart in appearance. He carefully assessed the problem and having done so quickly expidited the necessary repair.
Earlier in the week my heating stopped working. Thankfully we had hot water but still not great being the coldest week of the year so far. Originally I booked in British Gas who confirmed an appointment for me between 12 and 6pm. Called at 4 to find out a rough eta and they told me that the appointment had been cancalled earlier in the day and offered no apology, shocking treatment from them and offered no solution. So I googled heating repair and came across this lot. I did call a few companies but then called this lot. Jack handled the call really well and made an effort to get me a great price and an engineer to mine asap. Tony turned up about an hour later and had the problem sorted within the hour. Thank you Jack and Tony great job and will definitely use you guys again.
Great service and very efficient They were able to come out same day and fix my hot water and radiator, and the man who did the job was very friendly and helpful. Would definitely recommend this service!
From the initial contact to getting the… From the initial contact to getting the work done to fix a leak in my bathroom all work and customer contact has been very clear, helpful, and the work carried out to a very high standard.
Excellent friendly service Our plumber was friendly, polite and efficient. Called beforehand to give an eta of his arrival. We've had so many miserable grumpy old plumbers in the past, it was refreshing to have a young one! Will definitely use the company again.
Thermostat replacement I rang Plumb London on Monday after waking up with no central heating due to my thermostat malfunctioning. I booked an appointment for the next day. The engineer was polite, knowledgeable and very quick. He rang me ahead of arriving to inform me of an exact time of arrival, he reviewed the issue promptly and spoke me through the solutions. He gave me two options for new thermostat and talked us through how to use the new thermostat. Really prompt and efficient service, would recommend.
Washing machine pipe leaking into downstairs flat Very pleasant staff took my call and service was prompt. Work carried out while I was working in the other room but Dennis showed me before and after video of the leak he fixed. Happy with the cost and very nice people to deal with.
Replacing leaking kitchen tap Very good customer service. Plumber was friendly, explained the issue and what he was going to do to fix it. Tidied up after himself. He was a bit late but I got a call from the office beforehand to let me know an updated estimated arrival time
Water leaking out of the bottom of our boiler. Great service. Managed to get a very quick appointment and Mo arrived to identify the cause quickly. A part was required which arrived in only a couple of days and we had good communication throughout the process. Would use Plumb London again.
The plumber was good, but poor communication from the office The plumber was good, friendly, and knowledgeable. The only downside was that they couldn't make the first day and I had to chase by phone to find out. Would have been nice to know earlier that they weren't coming.
Removal of radiator I come across this company on truster trader & I am very happy with the engineer who came round to take off the radiator. He was also very good at advising on the radiator I need to get as a replacement, all very painless & happy with the service & will be using again.
Tap replacements Work very competently done. Everything left tidy and clean. A pleasant and friendly plumber. I had some difficulty hearing a member of office staff who telephoned me to leave a message. Otherwise, everything was most satisfactory.
New boiler fitted in bathroom Fantastic first rate experience having Adam carry out work at the house. Informative, very efficient and everything rolled out exactly as he told us it would. Very quick response and very happy with both the experience and the results. Top marks...
Blocked washing machine We needed a plumber for a blocked washing machine. I found plumb London on Checkatrade and they were incredibly polite and friendly on the phone (Lauren). They carried out the job very professionally and will definitely use them again.
To fix leaking radiator London Boiler Repairs and Install were super quick to arrange for one of their team to attend and fix the leak. They were responsive and I have been really impressed with the follow up after our radiator was fixed. Thanks.
I have used Plumb London for many years now and for any and every issue they are quick, efficient, and any fix has been done so well that I forget they even came! Every member of staff I have had in my home has been polite, clean, tidy, efficient. I would highly recommend Plumb London to anyone who wants a job done on time and properly.
I had to change dates to fit in with… I had to change dates to fit in with builders and weather. The company was very helpful with this. The gas safe chap made a fairly complicated job look easy. He coordinated really well with the builders and I was very pleased with the job.
Delighted with the service provided Delighted with the service provided. Clear communication regarding times, what the issue was and charges. On time, very efficient and friendly. Would definitely recommend and use again.
Nick and Charlie did a professional job… Nick and Charlie did a professional job and were friendly throughout. Nick had to return on the following day to finish the job as persistent air locks were causing problems. This didn't distract from the finished job which was completed without fuss and in a friendly, professional manner. Peter Ward.
Really good experience Really good experience. The engineers were punctual and reliable. Got a huge amount done in a single day. Everything was fully working and fully cleaned up when they left. Would definitely recommend.
Plumb London were great We had a leak in our boiler's pipework and Plumb London were great. The communication was really great, the engineer turned up when he said he would and he was very professional and helpful. I'd recommend them.
On time, but minimal attempt to rectify issue They responded to a general work request on checkatrade for a faulty electrical underfloor heating. The display module said 'Lo' which the manual implied was a faulty sensor. I offered to photograph the unit in advance of site visit, but they declined saying they worked with all underfloor heating types. When site visit, which I prepaid £50+ VAT for 1/2 hour, the engineer looked at it for 3 mins and said the panel had a faulty connection and we just needed to buy a new one and left! My husband and I disconnected the display panel fiddled about with it for about 20 mins and now it's working. What if we hadn't been the kind of people that want to try to fix things ourselves- we would have needlessly paid another £50-60 for new panel, when the engineer made no attempt to rectify the faulty connection himself. I know it was 7pm and home time, but he probably could have at least looked at it and fixed it in 15 mins, given that I had paid for 30mins work.
I rang Plumb London after finding a leaky pipe last night and they sent out an engineer promptly on the same day giving me a 3-hour window. The engineer arrived and fixed the problem quickly and efficiently, taking time to explain the problem. I would not hesitate to recommend Plumb London to anyone.
Kitchen sink blockage cleared pronto My kitchen sink had a severe blockage that I just couldn’t shift. Plumb London were really responsive and did a truly thorough job. I couldn’t recommend them highly enough.
Decommission Dishwasher, sink and waste Fabulous speedy service. I called in the morning to request a plumber to cut off the water supply to a dishwasher and sink asking could it be done the same day or the following. Ryan called roughly an hour after to say that he would be with us within half an hour that day. He attended our offices and carried out the necessary work cleanly and efficiently. I wouldn't hesitate to use their services again.
We were previously let down by another plumbing company, and had to call these guys at very short notice - they were able to get someone out to us the same day, and worked to a very high standard - we are very impressed Would highly recommend, and use again!
Replacement of downpipe From my initial phone call, Winsome was very courteous and helpful, booking an engineer promptly. Steve arrived on the same day and was such a lovely man who diagnosed the issue and resolved it very quickly. Having had problems with several workmen recently, I was a little apprehensive; he soon restored my confidence. I would definitely use Plum London in the future and would, without a doubt, recommend them.
Would definitely recommend Very efficient booking system and work carried out thoroughly and with as little disruption as possible. Steve installed new radiators and did a great job. Would definitely recommend.
No plumbing but great customer outcome Whilst no actual plumbing work was carried out, we had a very positive experience. Whilst investigating around the toilet and behind in the pipes our engineer found some rodent droppings and suggested to didn't need a plumber but pest control. So I stead of putting us out any longer or performing any unnecessary/costly investigation he set us on the right path, which was greatly appreciated - seemed to genuinely care we as customers got the right outcome regardless of whether it was via him or another trade.
Leaking tap Steve was great. He turned up, very neatly got his tools out, investigated the issue we were having with our tap. He then tried to fix the issue with no luck, he informed me that I needed a new tap, he jumped in his van and went and collected a new tap. Swiftly returned fitted the new tap and got it working. 10/10 Steve
Annual boiler service Extremely professional. Polite engineer did the work and left the place clean and tidy. Was polite and friendly throughout. I have been using this company since they installed a new boiler 4 years ago and they have always provided consistent and great value service. Recommended.
This is just a quick note to commend your company, and Adam in particular, on first class customer service. Having been extremely disappointed by the unresponsiveness, manners and all round performance of another company, we were fortunately directed to you, and it is fair to say my belief in British industry has single-handedly been revived!
Mr and Mrs Grant
I 'phoned Plumb London because the boiler had broken down over a period of three days. They got an extremely nice excellent plumber, Simon and his mate Innes, to me in just a few hours and Simon dealt with the problem and the boiler is still working the next day. Before they arrived, I was telephoned by Jack, who told me they were a bit delayed but would certainly be coming. I could not have had better service or nicer people - this is a real review! - and I am most grateful. I hope they do not get too busy to come again! liz kahn
Pavel arrived within 2 hours of my call to Plumb London, having phoned 30 minutes earlier to let me know that he was on his way. He rapidly assessed the problem, explained options clearly and kept me 'in the loop' throughout the repair to ensure that I understood and was happy with progress. I was never under any pressure and I was confident that Pavel's work was of a high professional standard. He was courteous, cheerful and clearly motivated to provide a good service. I'm happy with the outcome and, with so many 'cowboy rip-offs' around these days, I'm pleased to confirm that good honest workmanship is still alive at Plumb London.
I have recently used Plumb London - Plumbing and Heating Services, to repair/ replace an electric shower at my home. I am very impressed with their services - both from the office staff who are all efficient and friendly, to the senior engineer Milenko who carried out the work with the minimum fuss, paying attention to safety procedures and clearing all stuff used afterwards. I will definitely use the company again and I highly recommend them.
Efficient and polite booking service, reasonable time slots offered on very short notice. I had a leaky WC with a broken flush that needed replacing. The plumber accommodated the busy schedule I had that day, was on time and did a great job.
Great Service Thankyou. Couldn’t have faulted them. Booking the appointment was quick with clear instructions from the person I spoke with on the phone. I needed a new kitchen mixer tap fitted in my kitchen. Fio The plumber (sorry if have got your name wrong ) contacted me and arrived within 20 minutes. He was professional and polite and completed the job and left the kitchen tidy. A big Thankyou I would recommend this company for their excellent service.
fast and good service Was quickly offered times same day and the next day on boiler repair. Engineer was very knowledgeable and helpful during their visit - fixed the issue quickly and made sure to test everything before leaving. Would use again
Communication could be better. I was informed when booking that I would receive a text message when the engineer was 30 mins away. This was never sent/received. In my case this costed ~30mins additional labour as parts of my kitchen needed to be removed to gain access to the problem which I would have done before the engineer arrived... I have a family / school run / keeping the water on as long as possible for breakfast / bathroom breaks was needed as long as possible. Otherwise the engineer was great, sorted out the issue including dealing with a few unexpected problems So happy with the result. I'm on the fence if I would reuse...
Excellent Service Can’t praise Par enough, professional, polite, hard working, did a great job he came to us twice and both times he was excellent, would definitely recommend him to anyone. We will definitely consider using him again.
Excellant service and very friendly gas… Excellant service and very friendly gas engineer sorted out our issues in a timely manner. He explained very clearly what the problem is and what the solution is. Great firm throughout from the customer service all through to the engineer who fixed our issues. I will definitely be using them again in the future. I wont hesistate to recommend them to friends and family.
Internal flue replacement, water filter replacement, inspection hatches installation. Anticipated completion in 4 hours but took approximately 3 hours. All work completed satisfactorily. Have not tested boiler myself due to hot weather. Engineer tested boiler by running and heating water. All excess material cleared away and removed. Boiler, flues and water filter back to normal. Awaiting second service from Ideal engineer in August 2022.
Combi Boiler Installed I wanted to install a new combi boiler and Plumb London handled everything quickly and efficiently. One of their engineers, Ivo, did the initial visit and returned two days later to install the boiler. He was extremely diligent and worked steadily for hours to ensure that everything worked correctly before he left - and it does. Thank you!
Boiler service The engineer arrived well within the time allocated, was friendly and worked quickly and efficiently. We've used this company before and are very happy to continue using them, and recommending them to others. Reliable and not overpriced.
Boiler service, boiler repair, resolving drainage issue Plumb London were efficient, polite, on time and good at explaining what needed to be done and why. I have used them several times and would definitely recommend them.
Replacing a faulty water pump The plumber was professional, polite and efficient. The job was finished quickly and to a good standard. I am very pleased with the work and wouldn't hesitate to use PlumbLondon again.
Toilet flush broke - had to get a new Cistern fitted as old one was rusted Were very good at communicating and especially through Email and understanding I don’t work from home so working around that.
Installed a new rain shower and mixer taps on the bath and new taps on the bathroom basin. Excellent service. Left the enquiry online and someone called back within 24 hours and provided a quote. The work was booked for three days later. The plumber arrived on time and was excellent. He explained exactly what he would do and the bathroom was clean and tidy when he had finished. He demonstrated the working before leaving. There was no issue with the fact we had provided our own parts.
A tricky plumbing job that another plumber had already turned down as too difficult (after having had me wait for his late arrival all afternoon). Milenko however turned up on time, did the job and explained throughout what he was doing and my options. The most positive experience i have had in hiring a plumber in 25 years in London.
I thought the customer service was… I thought the customer service was excellent and Adam the engineer did a very professional job. He was very efficient and I would strongly recommend Plumb London. Really happy with them and will be using their service in future for sure!
The engineers and staff of Plumb London are all excellent. They are professional and helpful always and the engineers always succeed however challenging the job. I recommend them highly to everyone. Thank you Plumb London
Issue resolved. We had an issue with our hot water and got it resolved very quickly. Plumb London arranged an engineer within hours. A Thorough check reviled the issue and it got fixed on the spot. Source: Basic Invitation
Quick, reliable and affordable service! Such an amazing service! Had an emergency with our shower drain and someone was over within an hour of phoning. They did a neat job and it was very affordable. Thank you!
We are very pleased with Plumb London… We are very pleased with Plumb London and their work. The only request I would make is that engineer reports should be delivered in a typed format rather than hand-written notes. It can be difficult to read exactly what is said, especially when technical terms are used. If reports were typed, we would have rated 5 stars.
The service that I was given by Kaywan was exceptional. He made sure I understood everything that was wrong and what he was doing. He was so thorough that I will now only ever use Plumb London because of him. It is not often you get service such as what Kaywan delivered. He is professional, motivated and committed and Plumb London is simply lucky to be able to employ such an outstanding individual as Kaywan. In the future Kaywan will be requested by name and I will only ever have him as my Gas / Plumbing Engineer. Thank you Kaywan and all the best.
Great service, really good job. Got to the cause quickly and efficiently. Will certainly use your company again.,I phoned first thing this morning and the phone was answered promptly and in a helpful manner. The plumber - Bledi- was really professional and really cared about causing the least disruption to the tiles etc and spent valuable time exploring the best way to get to problem. The leak was identified and the faulty pipe was replaced quickly and efficiently. Bledi had a really pleasant manner and tested at the end to ensure that leak had been sorted out. I will certainly be using your company again and will pass on my satisfaction to friends locally.
The service that I was given by Kaywan was exceptional. He made sure I understood everything that was wrong and what he was doing. He was so thorough that I will now only ever use Plumb London because of him. It is not often you get service such as what Kaywan delivered. He is professional, motivated and committed and Plumb London is simply lucky to be able to employ such an outstanding individual as Kaywan. In the future Kaywan will be requested by name and I will only ever have him as my Gas / Plumbing Engineer. Thank you Kaywan and all the best.
The service I received was fantastic and the guys went above and beyond my expectations. They fixed my radiator so swiftly and helped ensure that everything was safe and clean afterwards. I’ve had some bad plumbers in London and felt ripped off but these guys were great and would recommend them to others and use them again!
This is the second time I've used their services and I've been very impressed both times. I was reluctant to call someone out during lockdown but the situation was desperate and Andrew was very respectful, friendly and worked very quickly. I had a very similar experience last year when I used their services as well. Won't call anyone else now, it's quick and easy to book.
Great service again from Plumb London… Great service again from Plumb London right from the initial enquiry, to the previsit calls and the on-site works. Would recommend Plumb Nation to anyone Thanks again
Can't fault their customer service, it was excellent. Came to fix a toilet and unfortunately misdiagnosed (these things happen), but sent out a recall free of charge and then refunded without any questions when I decided to arrange alternative work. Would happily use again purely for the customer service.
Needed repair on our boiler, which wend down this am. Critical problem in cold weather. Initially ordered from our electricity and gas supplier, whose contractor failed to respond for 7 hours! Contacted Plumb London at 1413 today: very courteous and efficient - engineer was there by 1610, very competent, quick and pleasant. Did the job and made a couple of suggestions as to setup and boiler maintenance. Engineer's visit followed up by a courtesy call to check as to result and service. Pricing isn't cheap, but given the speed of response and quality of service it's good value for money.
Client centric Ironically I went for another company as they offered a slightly better deal in terms of what I was looking for but Plumb London were so friendly, professional and actually continued to offer me guidance and advice after I opted to work with another firm. Great all round experience!
Excellent service will use again They were very polite over the phone to book in the work and gave me a call when they were 30 minutes out. My plumber Nick was very nice and kind enough to explain what the problem was. Excellent service will use again
Good customer experience Really good experience - our plumber listened to our problem and investigated our issue (a bad smell) and suggested we call pest control as it could be rodent related as opposed to plumbing. And then if any plumbing does need to be done after our rodent issue has been resolved then could come back. So a great customer outcome for us, but no plumbing specific feedback!
Prompt arrival to remove broken boiler Prompt arrival to remove broken boiler, install new, along with new flu piping through the roof space: a complicated job but patiently carried out by Luke & Ivo who were friendly and calm. Would recommend.
A professional and friendly firm A professional and friendly firm, they were fast to reply to my job request, did exactly what they quoted to do, and the plumber who did the job was both professional and friendly, and did an excellent job.
Great responsive service Great responsive service. Over the Xmas break they responded…came out and quoted…..repaired everything and took away the old parts and kept me informed every step of the way. Would recommend.
Friendly & efficient Timing of the appointment to carry out a boiler service shifted, but after that and once at my home, the engineer was friendly, speedy and experienced. I’ll rebook for next year.
Great Price and Service Most competitive of all the quotes I had for replacing my boiler. Very happy until I realised one tap wasn't functioning properly a few days later. Called them and they said they would have someone out that day but Mo called me on the way and we were able to troubleshoot over the phone in under a minute so great service
Excellent service, very clean, thorough job and friendly staff The Plumb London staff were extremely efficient, clean and professional. Whilst working from home I just left them to the drainage job without any issues. Friendly lads who explained everything clearly and left minimal mess. Would recommend to anyone needing plumbing, drainage or similar work doing in the London area.
Charlie arrived promptly and did a great job fixing my efforts at replacing a new bath waste and also installed a new kitchen tap as well as some other small jobs that needed doing. Also explained to me the mistakes I'd made which led to me calling him out! Great service and would recommend highly.
I was very impressed with Plumb London in all aspects from the initial phone call to installation. I found them to be courteous, professional & very reliable. I would have no hesitation in recommending Plumb London and will be using them again.
Even that unfortunately could not fix our problem, they reply all our emails and lastly refund the full amount of our deposit. Can't recommend enough this company. Very unusual, still can't believe there's honest people in this world Thank you very much Jack for taking your time to resolve our issue
Positive Experience. Arrived on time, professional engineer was polite and friendly, explained each step he was taking, resulting in a problem solved. Excellent service all round from a professional organisation.
give the highest of possible recommendations. We manage several properties in central London and have had extensive work completed by Mo from Plumb London including everything from commercial boiler replacements to domestic boiler installs and servicing to random maintenance including fixing showers, replacing radiators and identifying and fixing leaks. Even though our properties are old and challenging to maintain, Mo has always provided an exemplary service. His work is as professional as you could hope for and his manor and customer communication have always been positive and courteous. Jack, our account manager, has always turned quotes and admin issues around fast and with professionalism. Price wise I would say Plumb London are just where you want them to be - competitive and at the end of the day good value for money.
Overall happy customers Very satisfied with the final result. Our case was quite complex as we had a few engineers from different companies and no one seemed to be able to find a solution for our water tank which was constantly leaking. Then Plumblondon came to our rescue! Being 100% honest (the plan changed a couple of times from our side) there was a lack of communication at times (eg. getting a response from the management team took a few days) which made us very anxious as the problem was still ongoing. This was probably due to our case being quite complex and us requesting information (such as drawings of the work to be done). However, once we agreed on a suitable plan, the engineers made an amazing job and we can now say we are happy customers. Overall service not the cheapest however to the top standard. Would recommend to our friends and family.
EXCELLENT SERVICE Cannot recommend highly enough. My boiler was condemned and dangerous, no hot water or heating and 24 hours later I have a fully installed new boiler. Ivo did an amazing job and worked from8 to 6:45. Very satisfied customer!
New Boiler The engineer who fitted my boiler was incredibly knowledgeable and professional. Although I had concerns with fitting a new boiler on the 3rd floor and possible damage to the render on the outside of my property, the boiler was fitted smoothly with no problems.
Friendly and professional. He was friendly and professional. The whole service was wonderful, from the girls booking us in and keeping us up to date with time slot to the arrival and very quick remedy to our boiler issue. Really a genuine pleasure will recommend and book every time we need assistance.
Great work from Plumb London We're very happy with the work undertaken by Brandon at Plumb London. Fantastic communication, talking us through the issue and the plan to resolve it - I could see for myself that Brandon did a skilled and thorough job. Thank you to the customer team too for their quick responses and flexibility when we wanted to use different products and materials.
The guys from Plumb London are…excellent! The guys from Plumb London are excellent ... especially Andrew. I had been getting ripped for years by another company. Plumb London told me exactly what was going on and presented me with clear options for the way forward. They were the only company to understand the convoluted hearing system I had inherited. They installed a new boiler and other improvements all in the same day while being very respectful of my home and maintaining clear communication with me. Their skills and experience shone through and left me feeling very confident that would do a great job and they did! I would highly recommend them.
Mo spent a few days installing a brand… Mo spent a few days installing a brand new boiler, Nest, and a few other bits. He did a great job and everything's running smoothly. The whole experience was positive and actually enjoyable. Highly recommended!
Leak identified and fixed behind the shower and shower replaced. Leak in tap also fixed. The service was excellent all-round. Charlie, our plumber, was very good. Charlie did an excellent job and was knowledgeable, efficient and thorough. Communication from the company was excellent and rates are competitive. I would definitely recommend Plumb London.
Plumb London has previously installed a new boiler for me. Plum London were great. They were quick to respond and identify the problem, came up with pragmatic solutions and got the job done. The plumbers and office staff are friendly, courteous, easy to deal with and clear on costs. Thank you!
I've given Plumb London 4 stars for the work which we recently had done. We have a water filter and mixer Kitchen tap that needs replacing. The tap was expensive and needed to be ordered but once it arrived the plumber was very good getting it fitted as it wasn't easy to access the space needed. I will say that we did have 2 cancelled appointments due to a problem with another job and the part not being ready when it should have been so I would suggest better communication with customers but for the work done I would use them again and recommend them.
Very happy with the service provided for a small issue of dripping taps. Quick response manageable time slot...after 4.30 so not having to take lots of time out of work. Very nice engineer, Kaywan, professional, quick and on time. I will definitely use them again and would recommend them.
Professional, efficient and good value After a hiccup where the engineer couldn't come at the arranged time and had to reschedule for another day, he rang when he was on his way, and serviced the boiler promptly. The engineer was smart, polite and professional. Plumb London installed my new combi-boiler two years ago and gave me a free annual service one year later. Overall, I feel like they are a company that is professional and good value, that strives to do good work and leave a good impression. Happy to recommend them.
The team at Plumb London were great - speedily responded to my enquiry, direct lines of communication, and they worked around me with ease whilst I was working from home. All preparations were made to take into account social distancing rules also. Would recommend.
Thorough job Brett was really keen to get to the root of quite a longstanding problem with the drainage from my kitchen sink. It was quite a pricey job as specialist equipment had to be used to remove what turned out to be dried paint! Thankfully it is now sorted. I was impressed with Brett's enthusiasm and commitment to getting a clear drain and would use his services again.
Friendly, informative and professional plumbers We initially had a strange smell coming from our kitchen so called Plumb London. Brett came to the house and found the problem was coming from our dishwasher. He then returned two days later with a colleague to remove the dishwasher and we discovered there would have been a catastrophic issue had the problem not been found and dealt with. Throughout the time he was in the house, Brett kept us updated with his progress, provided options moving forward and allayed any fears that we had. It was a quick, very professional job and we wouldn't hesitate to recommend him and Plumb London moving forward.
Great service from Plumb London Great service from this company. They installed my boiler three years ago and have serviced it three times since. Not only are they good value, and open and clear with their pricing structure, but they also reward loyalty. Their engineers are professional in appearance, demeanour and action. Always friendly and keen to do a job beyond expectation. Based on my experience, I would not hesitate to recommend.
Boiler Servicing Efficient and thorough service - engineer arrived within a couple of hours of calling. He identified and fixed a problem with the boiler. Polite and friendly throughout. I have full confidence the work was completed to a high standard.
Diagnosing and replacing my boiler Plumb London were thorough and efficient. Both engineers who visited were polite and friendly. They discussed the problem l had with my boiler clearly and gave me options around what needed to be done. Once it was decided I needed a new boiler they were able to fit it within days. Again the engineer was respectful and polite and tidied away after himself. Very happy with the service.
Positive experience We had a bad experience last week with an emergency plumber who tried to rip us off, so I was very apprehensive about having to find someone else to finish the job. However, we got a call straight away (response to check a trade request) everything was clearly explained. The plumber who came out could probably tell I was feeling guarded! But was helpful and polite, gave sound advice and got the job done. Was a very reassuring visit. Thanks so much
Identifying issue with low pressure on boiler. Very impressed with this firm who were the first to contact me following my post on checkatrade. Polite and friendly office staff who arranged to send someone same day. Engineer who came was pleasant and knowledgeable and fixed issue straightaway. Would definitely recommend and employ again.
Highly recommended The company communication was great The company communication was great. The engineer Adam, was very knowledgeable, professional and explained everything he was doing. Nothing was too much trouble.
Boiler efficiency reportI I needed a report on the boiler in a property I m selling. The engineer kept me informed about his time of arrival. He carried out the inspection of the boiler and tested all the radiators. As far as I can tell he did a very good job.
To repair hot water tap/pipes and repair sanifliw unit. Matt showed up on time and quickly got to work. After fixing the tap/pipe, he initially thought the saniflow unit needed replacement, however, after numerous tests he discovered it was an electrical issue and fixed it. So the plumber fixed the electrical problem and saved me a great deal of money. These people are clearly highly technically skilled and, as importantly, highly trustworthy. Would highly recommend.
Cold water tank leak I had a leak from my water tank in the loft. Looking online I saw that Plumb London were still working during the Covid19 crisis so I contacted them. Jack assured me that someone would be with me by lunchtime and he was right. The two plumbers who came adhered to all the regulations during the pandemic and made me feel safe. They quickly diagnosed the problem and sourced a new water tank for me. They returned the following day to fit the new tank and check the boiler and hot water tank. They were friendly, professional and I would recommend the company.
Good and efficient engineer on site Service provided at home was great and engineer did a good job changing parts which was creating a small leak under the boiler. Changed also the thermostat as was not responding anymore and not kicking off the boiler to heat the radiators. All tested including water pressure in the heating. Cleaned up after his intervention including taking away all packaging from the parts that were changed.
Excellent contractor Initial call from the office was friendly and they booked me in exactly when required. Took all the details with no fuss. On the day of repair the plumber called 20 minutes before arrival and when he arrived was polite and completed the job in a timely fashion. Tidied up after himself as well.
Amazing service from start to finish. Amazing service from start to finish. First contact with call centre easy to make appointment. Connor our engineer on time very knowledgable, friendly and really knew what he was doing. I now have underfloor heating that is working properly. Would recommend Plumb London to friends and family.
I rang on the snowiest, coldest day of the year with water spurting out of my tap at the back of the house. Not only did I have a plumber round within 2.5hrs, but he was polite and offered loads of advice for the cold weather. Thank you.
Excellent job on our leaking shower room Mo came in some weeks ago to fix the leaking shower room. He started with the major job of taking out the broken floor tiles. He discussed possible solutions and suggested installing a one-piece resin shower tray. This had a long delivery time from the manufacturer, but Mo came back with it last week and spent two days installing it. We are very pleased with the result and the excellent workmanship. Thank you, Mo. We will be recommending you to other people.
I needed a plumber for my tenants, Plumb London were very efficient, prompt and on time, I recommend them highly, I was kept up to date with everything they had to do before it was done, which impressed me.Will definitely use them again if I have to.
In one visit, we priced out repairing my 15yr old boiler (part available same day) and re-pricing a new boiler. They supplied the new boiler and 2 installers the next morning (Sat) and we had hot water and heating that day. Brilliant service, nice guys who taught us how to use the screen based thermostat system. The Office kept me me up to date too, even on a Friday night.
So happy - I needed an urgent gas certificate, I called Friday afternoon and got an appointment for Monday morning - A lovely gentleman called at 9, he did a super thorough check of the boiler/ hob/ meter and my certificate was emailed 2 hours later .......Fantastic! - will definitley use again, highly recommended
Plumb London have been brilliant from start to finish. They took time surveying the property fully before quoting for the plus their after care has also been superb. I would have no hesitation in recommending them.
Our leak was fixed quickly without any fuss - a relief. I'm particularly happy with Plumb London's customer service. They keep everything really clear and are fully there to help as well as to sort out any issues. Thanks!
Efficient and Courteous Service Had a really positive experience with Plumb London - the engineer was prompt and fixed the problem really quickly. Engineer was friendly and the customer service team are really engaged and ready to help. Would highly recommend.
Plumb London have been a pleasure to deal with, from the initial call-out when our boiler broke to helping us choose its replacement and installing it quickly afterwards. Price includes a free one-year service too. Would highly recommend.
Quick response and efficient plumbing service. The receptionists were very polite and helpful and a plumber was dispatched within the day. The plumber sorted out the problem quickly and efficiently, confirming our first impressions that this company is a professional outfit. I would gladly recommend it.