• Same Day Service
  • Gas Safe Engineers
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Customer Reviews

Read what our customers say about Plumb London

Customer Reviews

Here's a selection of what our customers are saying about the service provided by Plumb London, taken from Trust Pilot, Google, Yell and Facebook:
Google Reviews
Yell Reviews
Facebook Reviews
Trustpilot Review

Featured TrustPilot Reviews

I can’t recommend these guys enough! An engineer (Mo) was sent to our property within a couple of hours of my request and was honest, polite and diligent. He said we need a new boiler and quoted me instantly for the boiler he recommended for our home. The next day Jack in the office set up a call with himself, Mo, my partner and myself to finalise next steps and costs. Everything was agreed so easily and Mo arrived at our house the next morning with everything. He worked all day on installing our new boiler and was so lovely and worked with minimal disruption to us. He was super efficient and went above and beyond for us. At the end of the day, he cleaned up everything so well and even wiped down the surfaces where he has been working and swept the floor. I’ve never seen this level of care and respect before. I am honestly so impressed and would never have another plumber come to our house again. You can trust them and they do a good job at a competitive price with smiles on their faces. Mo is terrific! Our new boiler works perfectly and our home is lovely and warm!


Beyond expectations I originally called these guys out to fix a long-standing leak at the back of one of the toilets in my home. I ended up commissioning them to fully refurbish both of my bathrooms. The end product is testament to the professionalism they have shown in all my engagements with them. What Mo and his young team of assistants have achieved in the space of a little over 2 weeks is truly remarkable - I couldn't be happier. As someone who confesses to being a bit of an obsessive when it comes to my home it was truly refreshing to be dealing with people whose attention to detail matched that obsession. In addition, the team were courteous and friendly throughout. I would recommend them without hesitation.

Mr Etheridge

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Carrie Jordan

A brilliant company Will and Russ were amazing, arrived very early on in my allotted time, polite, quick, efficient, the service from them and Connor and Jack in the office is faultless. I look after 10 flats and they never fail to impress me, they aim to come out on the day too, not an easy task and the first company that I have used to do so, I’ve gone through about 10 companies over 20 years! They’re a small company where customer service is key, would I recommend them? Gosh yes in a heartbeat, I work in the service industry so coming from me that’s saying something. Thanks guys I’ll carry being a happy customer.

Wendy Moger

The engineers and staff of Plumb London are all excellent. They are professional and helpful always and the engineers always succeed however challenging the job. I recommend them highly to everyone. Thank you Plumb London

Susan Pickman

Featured Google Reviews

Courteous knowledgeable staff keep me well informed at all times. Highly recommended.

Sharon Moore-Daniel

Excellent service in an emergency - Steve the plumber was knowledgeable and pragmatic and very tidy. We are very happy to their service and would recommend them highly. Fair pricing.

Lisa Wong

Very friendly over the phone, arrived on time, full annual service provided and gave helpful suggestions to improve boiler efficiency

Charlotte Holtum

Fast service, repair quickly done for a respectable price for an emergency. Highly recommend

Katie Schofield

Featured Facebook Reviews

I give the highest of possible recommendations. We manage several properties in central London and have had extensive work completed by Mo from Plumb London including everything from commercial boiler replacements to domestic boiler installs and servicing to random maintenance including fixing showers, replacing radiators and identifying and fixing leaks. Even though our properties are old and challenging to maintain, Mo has always provided an exemplary service. His work is as professional as you could hope for and his manor and customer communication have always been positive and courteous. Jack, our account manager, has always turned quotes and admin issues around fast and with professionalism. Price wise I would say Plumb London are just where you want them to be - competitive and at the end of the day good value for money.

Alexander Steavenson

Featured Yell Reviews

Approachable, efficient, professional and punctual – just what the doctor ordered!


Easy to book and heating engineer providing top service. Had Dimche come to fix a new boiler after diagnosing damage to the existing boiler. Fast and reliable service with good pricing. He was courteous and efficient. Would recommend.