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Customer Reviews

Read what our customers say about Plumb London

Customer Reviews

Here's a selection of what our customers are saying about the service provided by Plumb London, taken from Trust Pilot, Google, Yell and Facebook:
Google Reviews
Yell Reviews
Facebook Reviews
Trustpilot Review

Featured TrustPilot Reviews

This is the second time I've used their services and I've been very impressed both times. I was reluctant to call someone out during lockdown but the situation was desperate and Andrew was very respectful, friendly and worked very quickly. I had a very similar experience last year when I used their services as well. Won't call anyone else now, it's quick and easy to book.


Very pleased. Problem: leaks behind toilet cistern and constant trouble with water flow. Found 'Plumb London' on internet. They were good on the phone, then prompt to get to us. The guy was on it straight away, worked out all the problems and sorted it. Could've made it easier for himself by cutting away wood panelling but instead was really careful and tidy. Wore a mask the whole time as per current regulations etc. Nice job well done and happy to recommend them. Cheers.

Paul Day

Extremely quick service - recommended. Despite the ongoing Covid situation, Plumb London were able to send a plumber to review our boiler within less than an hour, and the relevant parts were replaced within 24 hours. A huge relief after a cold night! Not the cheapest around, but great service - we really welcomed the extra Covid safety precautions in place. Will use again!

Costas Brammer

Great Service Thankyou. Couldn’t have faulted them. Booking the appointment was quick with clear instructions from the person I spoke with on the phone. I needed a new kitchen mixer tap fitted in my kitchen. Fio The plumber (sorry if have got your name wrong ) contacted me and arrived within 20 minutes. He was professional and polite and completed the job and left the kitchen tidy. A big Thankyou I would recommend this company for their excellent service.

Julie Russell

Professional and reliable service. I needed a plumber to fix a leak and unblock the kitchen sink during the Covid-19 lock down. After booking the appointment for the next day, the clear instructions on how to keep both the engineer and household members safe during the visit were sent via WhatsApp and text. He arrived promptly and worked in the kitchen while I was in another room. When he had finished we communicated at a safe distance. He was very professional and polite, and he had cleaned up afterwards. I have nothing negative to say about the experience. The charge was by the hour, and I would think comparative with other companies.

Mrs Christine Johnson

Open during covid19 lockdown. Professional, prompt, absolutely no complaints.

Robin Edser

Cold water tank leak I had a leak from my water tank in the loft. Looking online I saw that Plumb London were still working during the Covid19 crisis so I contacted them. Jack assured me that someone would be with me by lunchtime and he was right. The two plumbers who came adhered to all the regulations during the pandemic and made me feel safe. They quickly diagnosed the problem and sourced a new water tank for me. They returned the following day to fit the new tank and check the boiler and hot water tank. They were friendly, professional and I would recommend the company.

Barbara Scorer

A reliable service I’ve used Plumb London twice - one for a boiler fix and one for a toilet leak. Both times were great. A super professional, efficient service and really good customer care. I was impressed at how professional they were with Covid-19 precautions too, and that they could provide a non-emergency service during these times. It’s good to have finally found a trustworthy plumbing service.


We were extremely impressed with their professionalism, reassurance and efficiency.... We were extremely impressed with their service. We were in a `panic` as we had lost all hot water and most of our cold water (as well as problems with our water softener). Jack at reception was reassuring, professional and very helpful. Having contacted the company on tuesday afternoon, he arranged for a representative (Adam) to come Wednesday morning. Adam was on time and was very pleasant, capable and efficient. He quickly diagnosed the issue, sorted out what he could and ordered the parts necessary. As Adam was later unavailable (for when the parts arrived) , Jack sent James to finish the job. He was also on time, also very pleasant and very professional. He completed the work quickly and efficiently. We would have no hesitation in recommending their services.

Cinthia Zani

Featured Google Reviews

Courteous knowledgeable staff keep me well informed at all times. Highly recommended.

Sharon Moore-Daniel

Excellent service in an emergency - Steve the plumber was knowledgeable and pragmatic and very tidy. We are very happy to their service and would recommend them highly. Fair pricing.

Lisa Wong

Very friendly over the phone, arrived on time, full annual service provided and gave helpful suggestions to improve boiler efficiency

Charlotte Holtum

Fast service, repair quickly done for a respectable price for an emergency. Highly recommend

Katie Schofield

Featured Facebook Reviews

I give the highest of possible recommendations. We manage several properties in central London and have had extensive work completed by Mo from Plumb London including everything from commercial boiler replacements to domestic boiler installs and servicing to random maintenance including fixing showers, replacing radiators and identifying and fixing leaks. Even though our properties are old and challenging to maintain, Mo has always provided an exemplary service. His work is as professional as you could hope for and his manor and customer communication have always been positive and courteous. Jack, our account manager, has always turned quotes and admin issues around fast and with professionalism. Price wise I would say Plumb London are just where you want them to be - competitive and at the end of the day good value for money.

Alexander Steavenson

Featured Yell Reviews

Approachable, efficient, professional and punctual – just what the doctor ordered!


Easy to book and heating engineer providing top service. Had Dimche come to fix a new boiler after diagnosing damage to the existing boiler. Fast and reliable service with good pricing. He was courteous and efficient. Would recommend.