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Customer Reviews

Read what our customers say about Plumb London

Customer Reviews

Here's a selection of what our customers are saying about the service provided by Plumb London, taken from Trust Pilot, Google, Yell, Thomson Local and Facebook:
Yell Review
Yell Review
Google Review

Very quick response to my request, with someone round to fix the issue within 24 hours. The plumber was professional and quickly identified the issue, purchased replacement parts and fitted the tap. Would use Plumb London again.

Kim

All round excellent service. Easy to arrange. Nice guy. All work seemingly done to very good standard with good explanations as he went along. First time I have used them and not the last!

Andrew Tyler

Great service. Professional and friendly engineer.

Rebecca MacKenzie

Conor was very helpful and responsive.

Elise Le Clerc

Problem fully assessed Problem fully assessed, explained and solved by Adam. Would recommend highly.

A Borenius

I thought the customer service was… I thought the customer service was excellent and Adam the engineer did a very professional job. He was very efficient and I would strongly recommend Plumb London. Really happy with them and will be using their service in future for sure!

Leo

Expert plumbers who work to a very high standard I've been using Plumb London for some time now. They've always been responsive and very effective. I eventually found them after contacting several other plumbers who were not able to get to the bottom of a problem we were having. Plumb London understood the issue immediately. More recently, we had to do a major swap out of of our old boiler and plumbing infrastructure throughout the house. Plumb London did a great job of taking us through our options and responding very quickly. The four man team that came to the house for the day did an excellent job. We are very satisfied.

Dave Payette

Great service Great service, punctual and polite.

Deborah Ripley

Quick, friendly and competent It’s the second time I’ve called this company and I can only recommend them. Friendly phone service, the also extremely friendly and competent engineer was here within an hour, he sorted the boiler out and gave me some hints what to do in the future. All very good!

Roland B

One and done I’m an overseas landlord that needed a repair handled ASAP. Plumb London was very professional and business-like, giving me full confidence that the entire scope of repair would be handled for best result.

Happy Tenants Happy Life

Quick response Quick response, job completed with no problems, well mannered and efficient plumber, thank you.

Kevin French

The most competent plumbers The most competent plumbers who have worked on our flat. Highly recommendable.

Chris Ambrose

Service and care as it should be Great service and engagement from start to finish, installed my new boiler quickly and conveniently. Recommended and will use again.

Joe Matthews

Positive Experience. Arrived on time, professional engineer was polite and friendly, explained each step he was taking, resulting in a problem solved. Excellent service all round from a professional organisation.

Steve B

Great company Excellent company. We have used them for some years now. Our boiler is always serviced by them. We try to have same person. He is great. He is always on time and will explain any problem or advice he is giving us. Thoroughly reliable.

Mandy Hurford

missed appointment but good on second visit My first appointment was for 4pm on a Thursday and no one showed up. I called them back and booked them in again at a discounted rate which they honoured. The plumber who came was very good, clear, efficient. I booked them in again for a full replacement which was completed well and on time. My only concerns were the missed 1st appointment and the fact that the removed tank was left by my communal bins - not sure whether this will be picked up or if this will cause problems.

KLM

Professional service Professional service Best Plummer’s I used . Would highly recommend Of note Mo and Dim

Julie Doherty

Adam was on time Adam was on time, polite and very helpful. He identified a gas leak but was able to return the same day to remedy the problem so that we were not left without heating or hot water over the weekend in January. I would highly recommend this company

dawn hopkins

Professional, Polite & KnowledgeableAbout My Problem Plumber came at expected time slot, very polite, knowledgeable, and managed to fix my issue quickly - even had the part I needed in the van, a nice surprise!

Samson Chan

Plumb London were excellent Plumb London were excellent, very prompt service, our engineer was lovely and very professional. He also carefully explained what the problem was and offered clear, easy to follow advice on what we could do to avoid the situation again.

NC

Efficiency and professional service Fast and efficient service does come at a price . Make sure you request a detailed quote before any wirk takes place . I was initially charge £40 to switch off the mains water supply which in effect took 3 seconds to do!

Mr Andrew Boichat

First class First class. Plumber was efficient, tidy and polite. Worked quickly, didn't try and upsell. Doesn't get any better

DMT

Fast and good quality work Fast and good quality work. Mo has been great.

Laszlo

Holiday repairs with great service. We had our boiler break during the holidays. Dima came out as soon as possible and had the entire boiler replaced and all work completed in one day, by himself on December 31st. The attention to detail and safety checks were all done to perfection. He was a pleasure to have in the house and left everything cleaner than when he arrived. A great plumber and true professional.

Michael

Get the job done Great service. Expert team. Really nice crew. Well managed. Determined to get the job done. No hesitation in recommending.

Purna and Ian

Highly recommended Adam did a great job of fixing the motorised valve and also identified another problem with out hot water connection which he fixed as well. Thank you!

IB

Good professional plumber The plumber was competent and my problem seemed to have been resolved. He asked me to check the pipes were tight enough at the joints and a couple of them weren’t, so he tightened them up a bit more. This is the reason I gave 4 stars. Other than that, my leak has been fixed and hopefully it will be ok for along time.

Greenjade

very Professional service Besi always delivers a professional service and makes double sure that the job is seen through. plumb London goes above and beyond to get someone out to us as quickly as we need, especially being a family with young children.

Ed

A good job Good to see Besi again - he got all our radiators working and showed us what to do if one fails again. He also recommended that we keep the existing radiator valves, since new ones are all made of plastic and don't last nearly as long. So - good service, good advice and no 'hard sell'! Thank you!. The reason for 4 stars rather than 5 is that there was a bit of a mix-up over the appointment - no-one turned up the day first arranged so we had to re-book. However 2nd time lucky!

Brigid Curtis

Plumber was friendly, quick and explained everything I needed to know. For work done price was reasonable and have no complaints

Nickolai

Quick and honest. What more do you want

Terry H

They ran 3 hours late (did inform me). They are not cheap, but the guy did the job faster than any other company fixing the same fault (leaking valve, draining system) so I ended up paying a little less than previous. I'm happy.

Michael Hansen

Great Service and Advice on facilities. Would recommend.

Adele

Quick & efficient. Good job!

facilities guy

Very good service and repair.

brian

Plumb did several jobs for me. Thet were prompt, expert and a pleasure to have about the house. Much recommenced!

Keith Sturgess

Finally, a plumber that actually makes sense?! So glad I found these guys!

Conran Holdings

They came quickly, even though it wasn't an emergency, and finished the job when they said they would. The engineer was courteous and explained clearly what was going on.

Peter Saunders

Very good service

Jane Walmsley

Extremely pleased with the service provided by Plumb London replacing my boiler. Aleks, who carried out the work was knowledgeable, helpful, and very tidy. I would recommend them.

Victoria Ward

Friendly, helpful and efficient.

Chris Barraclough

Great reliable service

Margaret Dowling

Great reliable serviceThere was a certain confusion as to the timing of my second visit, after a very swift and useful preliminary visit to spy out the land.and get the heating and hot water temporarily back on. The full second visit was thorough and excellent and the whole system including now functioning radiators on the 4th floor seem fully set for many months. Thank you.

Michael Neve

Very professional and thorough annual service of the boiler. Helpful and polite engineer, who came the same day that I rang the office to make an appointment.

Sue Moss

They're great. Go above and beyond.

Kate Spicer

Excellent, quick and efficient service - very happy to recommend to others

Margaret Cutler

Needed emergency plumber, called and spoke to a fab person called Samii. Within a few hours the plumber had arrived and sorted out the issue. Thanks so much.

Chloe Whitfield

give the highest of possible recommendations. We manage several properties in central London and have had extensive work completed by Mo from Plumb London including everything from commercial boiler replacements to domestic boiler installs and servicing to random maintenance including fixing showers, replacing radiators and identifying and fixing leaks. Even though our properties are old and challenging to maintain, Mo has always provided an exemplary service. His work is as professional as you could hope for and his manor and customer communication have always been positive and courteous. Jack, our account manager, has always turned quotes and admin issues around fast and with professionalism. Price wise I would say Plumb London are just where you want them to be - competitive and at the end of the day good value for money.

Alex Steavenson

We have again had an excellent, quick and friendly service during our new bathroom works.

Peter Mitterbach

Excellent and professional service offered.

Ali Merchant

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