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Customer Reviews

Read what our customers say about Plumb London

Customer Reviews

Here's a selection of what our customers are saying about the service provided by Plumb London, taken from Trust Pilot, Google, Yell, Thomson Local and Facebook:
Yell Review
Yell Review
Google Review

Excellent service in an emergency - Steve the plumber was knowledgeable and pragmatic and very tidy. We are very happy to their service and would recommend them highly. Fair pricing.

Lisa Wong

Beyond expectations I originally called these guys out to fix a long-standing leak at the back of one of the toilets in my home. I ended up commissioning them to fully refurbish both of my bathrooms. The end product is testament to the professionalism they have shown in all my engagements with them. What Mo and his young team of assistants have achieved in the space of a little over 2 weeks is truly remarkable - I couldn't be happier. As someone who confesses to being a bit of an obsessive when it comes to my home it was truly refreshing to be dealing with people whose attention to detail matched that obsession. In addition, the team were courteous and friendly throughout. I would recommend them without hesitation.

Mr Etheridge

Excellent service and cost effectiveness Thank you very much

Robin Stevens

Definitely recommend!! Friendly Engineer. Prompt service - they came within 24hours for a non-urgent call. Reasonable rates.

Paul Vaughan

Very good service...came very quickly..

Craig Wood

Really good plumber and company. Will use again.

Andrea

Reliable honest and obliging, nothing was too much trouble, and the plumber was exceptional xx

Margaret Jordan

Very helpful and friendly

Shaun Rooke

Very efficient and reliable I was very happy with the service. And would definitely use them again in the future..the engineer identified the fault in my boiler in no time and got it fixed.

Sez Savio

Professional and reliable service imche was fast, courteous and professional in fitting a new boiler. Booking with Plumb London was easy and I would recommend them. Reasonable pricing.

Doreen Ding

Good straight forward customer service

Askor Ali

Great overall service and delivery. Will use again Great experience from initial visit for a quote and then the subsequent work. Honest advice initially, professional manner in our interactions. Punctual. More expensive than solo traders but I think worth it. Will work with them on other projects too. Hopefully found a trusted company I can use on an ongoing basis, which is not easy to find in London. Excellent call centre service (jack) and electronic billing. Very professional.

Chris D

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Carrie Jordan

A brilliant company Will and Russ were amazing, arrived very early on in my allotted time, polite, quick, efficient, the service from them and Connor and Jack in the office is faultless. I look after 10 flats and they never fail to impress me, they aim to come out on the day too, not an easy task and the first company that I have used to do so, I’ve gone through about 10 companies over 20 years! They’re a small company where customer service is key, would I recommend them? Gosh yes in a heartbeat, I work in the service industry so coming from me that’s saying something. Thanks guys I’ll carry being a happy customer.

Wendy Moger

Excellent service. The plumber (Adam) was very knowledgeable, polite and efficient. The job was completed in 40 minutes and was to us in under 2 hours from the original call. !!

David Clogg

Great service. even though the engineer came late, it was fine as it was during rush hour. the problem was fixed, Adam gave insight into how to avoid the problem going forward and he made me aware of what he did to fix the problem.

ITC Secure

The plumber was punctual. He was quick. He diagnosed the problem, explained what had happened in layman's terms and then fixed it quickly. I particularly liked the 30 minute work units. This meant that I only paid for the time taken to complete the job.

John

Perfect service I made an enquiry online, got a call back almost immediately and arranged the visit very quickly and easily. Engineer was efficient and pleasant, I was very happy with the service I received.

Jackie McLintock

Quick - efficient - a bit pricey - but well worth it!

Dennis Donovan

The service was excellent. Very friendly and honest. I would definitely recommend them and will tell my neighbours! Thank you!

Rajan Amin

Great professional service from Plumb London, from efficient booking to completion of service.

Jane

Great service from Plumb London - Highly recommended!

Laura

Trustworthy, prompt and efficient company

Graham Cook

Great service from start to finish. I was a little wary about plucking a firm from the internet, as we all are, but reading some of the reviews I decided to go for it. The chap who came round to do the job, Adam, was superb. Extremely knowledgeable, very friendly and professional. He advised me what needed doing, we tried a couple of things to diagnose the problem and this was sorted. Following this he carried out a full service and even though he couldn't complete all of it in one go due to access issues, he came back to finalise as requested. On each occasion Adam was very punctual and never turned up late, he was also very tidy, and worked quickly and efficiently. I hope all their operatives are as good as him.

Adrian Goldthorpe

Super Punctual, professional and efficient.

Customer

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