Plumbers East Ham

Update: issue was due to a typo at their end. Refund promised. Their email needs fixing but I’ve upgraded to 4* based on the engineers The engineers were quite good. However I was then overcharged £60 against the invoices I've been given. The company are not responding to email queries so I've had to arrange for my bank to prevent further deductions against my account. You give your card details before the engineer arrives which I don't mind. However there are then 5 separate transactions none of which matches an invoice amount (I only have two invoices). There could be an innocent reason for the way I've been charged but in the absence of a response from the company I have to assume it's to confuse so you aren't aware how much you've been charged. On this basis I have to recommend choosing a different plumber. This is a shame because as I said the engineers were good

Boiler repair and service The engineer that attend (Lee) was very good. Arrived when he said he would and was very knowledgeable and professional. Did the job at the price quoted. I will definitely be using Plumb London again

Reliable service I use Plumb London for my annual boiler service and they also replaced my boiler some years back. They give a good, relaible non-nonsense service - pleasant admin staff and reliable engineers. I can't find any fault with them.

Timely response to a rather panicked flat in the midst of a leak! The plumber who arrived was friendly, and explained things well to us. Any extra charges that would have been necessary (they were in the end, not necessary) were explained in detail, and costings were outlined. Highly recommended.

Quick, friendly and competent It’s the second time I’ve called this company and I can only recommend them. Friendly phone service, the also extremely friendly and competent engineer was here within an hour, he sorted the boiler out and gave me some hints what to do in the future. All very good!

Good service. Having struggled to book a plumber on the British Gas site, I decided to try a local firm, and am very glad I did. The service was swift, efficient and friendly as well as cheaper than BG. Will definitely use again.

Excelente service. Louise was great dealing with my problem, was very clear regarding the charges, the engineer who came to my property was very clear what he was doing from the start resolved my problem

What a great service I received when my boiler stopped heating the water. I called expecting it to be days before anyone could get to me to find that engineers where available that day. If only all companies were run this way.

I am writing to compliment Sue who answered my call the other day. She was such a pleasure to deal with and did everything she could to help; including putting me through to an engineer so I could get some advice before they called to fix the problem.

We have used PlumbLondon for the past 3 years to service our boiler and are very happy with the service they provide. They are friendly, reliable and efficient and I wouldn't hesitate to recommend them.

My combi boiler started making the radiators warm whenever the hot water was on. The engineer from Plumb London was courteous, explained the problem and fixed it for the amount quoted. Overall, very happy.

All fixed within 24 hours Plumb London offered me a slot for the day after my call. Charlie rang in advance of arriving and fixed the problem in prompt and friendly fashion. Excellent service — will definitely use them again.

James, the plumber was excellent in discussing our heating and hot-water system requirements, designing and installing it very quickly. He showed us how it worked and how to adjust it to suit us. He is also available quickly if we have any problems.

Plumb London 1st class business Your company installed my boiler last year and consequently it’s first service. Andrew came on both occasions which is very reassuring. Can’t fault him or your company a

Excellent Excellent service very friendly engineer got the job done quickly and was very tidy. Was willing to try without scaffolding after hearing from other companies that scaffolding would be required. Very happy.

Really impressed with the service...no pun intended I booked in Plumb London for a boiler service and repair of a broken WC flush, and they sent someone over the next morning, at a time that was convenient to me. Their engineer Dave was extremely helpful and amenable, and sorted both issues straight away. I was also impressed as I recently had kitchen cabinetry installed which (unbeknown to me) restricted access to an area of the boiler which needed to be free for the service. Dave found a work around and explained how to get around the issue for next time. Gold star from me.

Very quick appointment and the engineer that came did a great job, fixing an old pipe in the process that probably would have cost me much more down the line if he hadn't spotted it. Will repeat business.

The engineer was quicklt able to diagnose the problem and source replacement parts locally saving time and money. I would definately recommend these guys and will use them again myself, but hopefully not for while.

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Good Plumbing Option I had a leak that was not so quick to solve. It needed a replacement, not just repair. The engineer made a quick assessment on the first visit and then did a great job when he came back. Very thorough, explained everything very well, covered all my concerns. All was to high standard. I did have an issue with the admin side. I was promised a quote within 2-3 days but didn’t get for a week. There can always be delays with suppliers, etc., but my issue was that I always had to chase to get an update, rather than the company reaching out to me.

quick response and great service Responded really quickly to my enquiry and came the next day to give me a quote, and sent someone to replace the boiler for the very next morning. This was brilliant as I had no heating and hot water and they were the only company I spoke to who were willing to try their hardest to sort out quickly - all other quotes were giving me dates in a weeks time at same/similar cost. Both guys I met were lovely and talked me through the process in layman’s terms which I really appreciated, and advised me on the benefits of different thermostats etc. Work was done efficiently and well and I have 0 complaints, would definitely recommend

Fantastic, friendly and rapid service, thank you guys! We recently had a blocked drain and unusual smell in our ground floor London flat. Brett Boyer supported us in fixing the drain. He was amazing, he quickly identified the blocked drain and fixed - the same day, and he went beyond the initial call out to CCTV other areas of the property to ensure the smell was dealt with. Brett was such a lovely guy, he talked us through the problem and showed real empathy in helping us to remove the odour. I would highly recommend Plumb London, and Brett, and appreciate their support.

Rang at short notice to have a radiator removed and they arrived the next day on time, all complete in just over an hour. Marvellous service both on the phone and in person, excellent value for money and wouldn't hesitate to recommend.

Top notch service. Called Plumb London first thing and within a couple of hours a plumber was at my address carrying out the work. Both the staff on the phone and the plumber they sent were friendly, courteous, professional and efficient from start to finish!

Very efficient and friendly plumber-… Very efficient and friendly plumber- solved the problem- a leak on the pipe feeding the boiler. He did a marvellous job considering the mess we were in as the water drip through the kitchen ceiling!

Engineer was cordial, organized, and apparently completely competent. Was also very impressed with the level of company organisation, all aspects of the work fixed within a few minutes over the phone, and job carried out on schedule as agreed. I would certainly use this company again.

Vlatiko arrived on time for the gas safety check and central heating maintenance. He was able to quickly identify a couple of problems and arranged a prompt return visit to fix them. Plumb London ensured I was reminded of the visits and were quick to follow up and check I was satisfied.

VERY HAPPY WITH NEW BOILER I was really pleased with the service provided by Plumb London. The engineer Kaywan who replaced my boiler worked hard to ensure that the job was completed within the day. Very happy to haveit all sorted so quickly

Our boiler broke down and called Plumb London in panic. The service was excellent! Within a few hours an engineer was here and when it showed out we needed a new boiler it was installed the day efter. The engineer was extremely friendly, professional , knowledgeable and helpful (he even helped to take my sons drone down from the tree). I will definitely recommend Plumb London to my friends!

Impressive Local Plumber Really pleased to find a reliable and trustworthy local plumber when we needed one. It can be a minefield just knowing where to start. Plumb London were professional from my I initial call to the work done by the plumber. I also liked the pricing. It was very clear from the start and I think fairly priced. I would certainly use them again and recommend.

Honest, reliable, efficient, excellent service Excellent service. Had a call back within minutes, exceptional service over the phone, clear communication and received a same day service. Engineer was friendly, professional and efficient. Blown away. Honestly best experience in London yet!

I have now used Plumb London for 4 consecutive years to have our boiler serviced. I have used Bezi as our engineer who has always been on time, very friendly, answers any questions and very reassuring. I will continue using Plumb London and Bezi for as long as I can!

As landlords of three London properties it is such a relief to know there is just one number we need to call for all of our plumbing needs. No more scrabbling about for numbers of various different plumbers we have used in different areas. The service is friendly, quick and reliable. We will continue to use Plumb London in the future.

I'm really happy with Plumb London's service and would definitely recommend them. Besi, one of the senior engineers was very helpful and explained everything we needed to know about our leaking pipe and quickly arranged for the job to be done.

After 2 leading plumbing companies cancelled their call, I was so relieved to have find one who is respecting their client, I needed urgently a water radiator to be installed with the whole plumbing pipes, he cam on time, did a fantastic job, I'm extremely happy with the service provided

Great service when our boiler recently broke down. The engineer came on time and carefully explained everything to us. He went out a got the new part needed (a fan) and the boiler was working a couple of hours later. Really good service and based on our experience, I would use them again.

Great service and very professional. My boiler system broke down and the engineer came out to investigate the problem. A new Valiant system was agreed on and installed the very next day. The work was done in a very fast and professional way. I'm very happy in the work that has been done.

Having called Plumb London, I managed to get a plumber out in a couple of hours. The service was very professional and thorough. Bledi was great - he sorted out the leak and also our wobbly tap which has been wobbly for years! Would definitely recommend.

The service was responsive, thorough and friendly. I called up, not having a clue what was wrong with the boiler and a friendly expert who inspired confidence that he knew his stuff came around and advised on what had happened and what needed doing. Undertaking the work, he spotted wider problems and again advised on the work, as well as how to break it down to deal with the urgent and delay the rest, so as to manage cost. Work has been done quickly and cleanly. The service to arrange the work and sort payment has been efficient and friendly. I'd say that I WOULD recommend them - but in fact, I already HAVE recommended them to neighbours.

Really friendly team who dealt with my plumbing request quickly. A plumber arrived that evening and repaired the botched job left by a previous employer. He was v friendly and helpful - giving us advice. It was a very hard space to get into so he took a video to show us it was fixed and the leaks had been stopped. Would definitely recommend and use again.

I am very pleased with the level of service I received from Plumb London. The engineer contacted me half an hour before he arrived to confirm he was on route...and he arrived in the allocated time slot agreed when I made the appointment. He was friendly and efficient in assessing the issue, providing alternative solutions. I am happy to recommend Plumb London and will use their services again if ever I need another plumber.

Excellent service. The service i received was extremely professional and efficient. After completing the job the plumber actually took time to clean the counter. Really appreciated the genuine effort put into doing an excellent job. Would recommend to everyone, as you also get photos and videos of the job before and after.

Thanks, Plumb London, for sending out a Gas Safe engineer, who came on the same day, at a good price (£50 per half hour) and fixing my gas leak problem. Great service from initial phone call to job done. Highly recommend

missed appointment but good on second visit My first appointment was for 4pm on a Thursday and no one showed up. I called them back and booked them in again at a discounted rate which they honoured. The plumber who came was very good, clear, efficient. I booked them in again for a full replacement which was completed well and on time. My only concerns were the missed 1st appointment and the fact that the removed tank was left by my communal bins - not sure whether this will be picked up or if this will cause problems.

Outstanding Service Plumb London was recommended to me by a friend. I needed a tricky plumbing job done and I obtained 6 quotes. Plumb London's was somewhere in the middle but I chose them to do the work as their engineer Omar gave me confidence that I was in good hands. He talked me through the details of what the job entailed, discussing various options to keep the cost down, explaining the pros and cons of each option, which enabled me to make an informed choice how to proceed. Plumb London was very reliable and professional and Omar arrived punctually to do the work. I was very happy with the completed job. Omar was very thorough and paid attention to detail. The job also involved some minor building work and the finish is excellent. Omar left the site in a neat and pristine condition. I Have used so many London plumbers over the years and at last I have found a firm that I can trust. I will definitely recommend Plumb London to all of my friends and acquaintances.

Beyond expectations I originally called these guys out to fix a long-standing leak at the back of one of the toilets in my home. I ended up commissioning them to fully refurbish both of my bathrooms. The end product is testament to the professionalism they have shown in all my engagements with them. What Mo and his young team of assistants have achieved in the space of a little over 2 weeks is truly remarkable - I couldn't be happier. As someone who confesses to being a bit of an obsessive when it comes to my home it was truly refreshing to be dealing with people whose attention to detail matched that obsession. In addition, the team were courteous and friendly throughout. I would recommend them without hesitation.

Plumb London have been a pleasure to deal with, from the initial call-out when our boiler broke to helping us choose its replacement and installing it quickly afterwards. Price includes a free one-year service too. Would highly recommend.

Positive: Professionalism, Quality, Responsiveness, Value The third or fourth time I've used Plumb London, they're still my preferred plumber and boiler service. Got quotes from various South London businesses but PL are competitive, considerate, good communicators and deliver excellent value for money. Will continue to go to them for all future work.

Would use again Customer service was great, Plumb responded to my checker trade ad quickly and sent someone to look at our broken tap promptly. The plumber, Matt, was friendly and professional and worked quickly, and the replacement tap was installed with no issues. Price seemed a bit high but appreciate parts and labour will be expensive at the moment, and we can’t fault the service or installation. Would use Plumb again.

We had to replace our boiler We had to replace our boiler. What we particularly valued was that Wesley, who performed the work, was polite and came across as highly competent. He explained in detail what went wrong with our old boiler and what it would take to make life with the new boiler smoother. He arrived at our house late in the day, a few hours after we called Plumb London for help. He then worked extremely intensely all of the next day to source a new boiler and install it immediately. The replacement job was not cheap, but we found the interaction with Plumb London, and especially Wesley, generally great.

Happy with the work but not the billing The guy was very helpful and the work completed was great but it took just over an hour and I was charged for 2 (any part of an hour is charged as a full hour). That mean the bill was nearly double what I expected. Shame as I think you could charge first hour and then 15 or 30 min intervals

Excellent From start to finish Plumb London were fantastic, both helpful and reassuring on the phone as I had already been let down that day by a company I had called to tend to our leak. The young man Charlie who attended was very polite, knew his stuff and had to go out to get a replacement part. All was fixed, left clean and tidy and I now have a thoroughly good plumbing service I could use again or recommend.

Excellent service and communication… Excellent service and communication from plumb london. They took the time to explain everything very early and have done a great job installing a new boiler and radiator for our flat.

Had a new immersion heater and tank… Had a new immersion heater and tank fitted. Plumb London were helpful even when the job became more difficult than expected. It is an old flat with plumbing issues that needed addressing and unavoidably slowed things down. When we needed an extra visit Plumb London came out on a Sunday free of charge to speed things up, and I thought that was impressive.

Professional, reliable and amazing quality! Dori and his team done a fantastic job in completing our house refurbishment and heating and gas system during summer 2019. We carried out a full double storey extension and we found their expertise and experience to be second to none! Highly trusted, they helped us through ever stage with planning, keeping the site tidy and clean and all work was done to a high quality and on time. I would highly them as experts, they communicated with us everyday and delivered on time and on budget with reasonable prices! Five stars & highly recommended.

I used Plumb London for the second time, and this time a different engineer - Andrew - attended. Reception was willing to be very flexible to fit in with my tight schedule. Again, I was extremely satisfied with the service provided. The price was a fixed quote and it was obvious that the engineer took quite a long time in order to do a thorough and professional job. The job was carried out entirely to my satisfaction and the site of the work was left spic and span.

very Professional service Besi always delivers a professional service and makes double sure that the job is seen through. plumb London goes above and beyond to get someone out to us as quickly as we need, especially being a family with young children.

Good quality service and communications from Plumb London. I would recommend them! TheIr work was delayed as drain needed unblocking by specialist company, but they came back at end of same day to complete.

Amazing service from Plumb London. Steve was so kind and helpful when I had a fire in my home. He fully replaced the hot water heater and took a lot of time and effort to clean up the (significant) fire mess. I would definitely use Plumb London again.

Great service from Andy at Plumb London. I wanted a service from British Gas and was told I'd have to wait 6 weeks so I phoned Plumb London who sent a guy around the next day! Turns out Andy had previously worked for British gas and was highly experienced and friendly. Would def recommend Plumb London for great customer service and experience :-)

Leaky overflow in toilet fixed. Very professional and pleasant to deal with. Kept informed about plumber running a bit late - but still arrived within specified time. One visit to assess the problem and a further visit to complete the work. They were able to come when I wanted them to and were a pleasure to deal with. Would be very happy to use this company again.

Consistently great If you are looking for a company who will handle your request with efficient and friendly customer service and have engineers who will always go the extra mile to sort out the problem look no further. I have used plumb London on several occasions and they are consistently great.

Fast and informative service Very helpful and informative service where I was given lots of information and choices around what work could be done. The plumber updated me regularly and explained each step. The work was done to a good standard and without much hassle or interruption.

I am very pleased with the work carried out by Plumb London - the customer pays for this service but it's definitely value for money - and peace of mind. In my particular case I had to have a damaged external gas pipe removed and replaced - because of it's awkward location it looked a difficult job. but the work was done with great care and efficiency. A special word of praise too about the engineer, Miran, who carried out the work - excellent work - once again, thanks!

PLUMB LONDON SOUTH LONDON Quick response and although the work took longer, they were diligent in making sure it was done as professionally and well as possible . they were courteous and responsible in dealing with me and my family and the job was completed to a high standard

Besi provided a prompt, efficient service at a reasonable price. The boiler was installed quickly, and the working area cleaned thoroughly afterwards. Instructions were clear and we now have a fully operating boiler - would recommend Plumb London.

Leaking Pipe As usual a prompt response from Plumb London - I called on a Saturday morning at around 9 a.m. and a plumber arrived at 11.15..... the repair was a small one - a leaking pipe that connects to my washing machine - but a vital repair as the dripping pipe if not noticed would have leaked into the flat below.... the plumber worked quickly and efficiently - and did a great job, as well as servicing my CH boiler - thanks!

Responded swiftly and a friendly knowledgeable plumber named Dave came to our door. He managed to fix the problem explaining what he was doing as the job went on, we felt very safe in his capable hands. Thanks!