Excellent service from engineer who attended to change kitchen tap. Punctual, courteous and knowledgeable. Got the job done despite an unexpected issue with some complex piping (resolved on the spot). Good communication from the office staff also. Would use again.

Efficient service Organisation was well organised, courteous and coordinated the work well with calls to keep me informed of what was happening, The engineer was diligent and experienced and completed the job quickly

Some disappointments but overall satisfactory Some disppointing aspects but the work itself was overall satisfactory. What they did: Plumb London replaced our shower trap, reconfigured the pipework underneath the shower tray inside and sorted poor configuration outside the building, and remasticed the shower area. The negatives - The mastic work was very expensive for what it was. I expected the whole shower area for the quote we were given but it was just around the edge of the tray in the end, not up the/ corners or joins of the glass doors. That cost £400. There was a mishap with payment where they didn't take into account our deposit so I was double charged and I had to correct this, whether they would have caught and realised eventually I don't know. Debris and dirt like the old rotten mastic was unfortunately swept underneath the shower tray rather than properly disposed of and it does bother me when a workman uses our own towels for mopping up water and dirt, I would always think a workman would know to bring their own rags/towels for that kind of thing. Positives - The customer service over the phone is prompt and approachable. The work itself has been satisfactory and all appears to be working fine with no leaks etc. The plumber was pleasant and got on with work. Not perfect decorators finish afterwards but they do warn of this if the work needs to be invasive and drill through walls etc, but it's fine for us. Was straight forward and flexible to organise timings and get the job sorted quickly. I would probably use them again for the reliability and ease of arranging, but be more wary of expenses for the work being done, and hope they advise their plumbers to clean up more professionally and not leave the customers own towels wet and dirty for us to clean up.

Boiler Installation Two young engineers (Chris and Luke) installed a new boiler and it was a very professional experience. They were very thorough and they were polite and tidy and cleaned up after themselves.