Featured Trustpilot Reviews

Quick response and great service I called Plumb London out as there was an issue with my boiler's ignition. They managed to send an engineer out very quickly. He not only managed to solve the problem, but also helpfully explained what the issue was and how to avoid it in the future. Would definitely recommend their services.

Great customer service Had a leak that needed fixing and the customer support team was great at arranging a quick call out for the issue on very short notice. The contractor was punctual, tidy and quick diagnosing the problem promptly and fixing it. Would definitely use their services again if needed!

Efficient service Organisation was well organised, courteous and coordinated the work well with calls to keep me informed of what was happening, The engineer was diligent and experienced and completed the job quickly

Some disappointments but overall satisfactory Some disppointing aspects but the work itself was overall satisfactory. What they did: Plumb London replaced our shower trap, reconfigured the pipework underneath the shower tray inside and sorted poor configuration outside the building, and remasticed the shower area. The negatives - The mastic work was very expensive for what it was. I expected the whole shower area for the quote we were given but it was just around the edge of the tray in the end, not up the/ corners or joins of the glass doors. That cost £400. There was a mishap with payment where they didn't take into account our deposit so I was double charged and I had to correct this, whether they would have caught and realised eventually I don't know. Debris and dirt like the old rotten mastic was unfortunately swept underneath the shower tray rather than properly disposed of and it does bother me when a workman uses our own towels for mopping up water and dirt, I would always think a workman would know to bring their own rags/towels for that kind of thing. Positives - The customer service over the phone is prompt and approachable. The work itself has been satisfactory and all appears to be working fine with no leaks etc. The plumber was pleasant and got on with work. Not perfect decorators finish afterwards but they do warn of this if the work needs to be invasive and drill through walls etc, but it's fine for us. Was straight forward and flexible to organise timings and get the job sorted quickly. I would probably use them again for the reliability and ease of arranging, but be more wary of expenses for the work being done, and hope they advise their plumbers to clean up more professionally and not leave the customers own towels wet and dirty for us to clean up.

Overall excellent service Had a great experience with Plumb London, especially thanks to Andrew. His service was exceptional—he built a great rapport, explained everything clearly, and made sure I understood the work being done. The only downside was the delay in receiving quotes, which led to a longer wait between identifying the issue and getting it fixed. Otherwise, highly professional and quality work. Would recommend!

Boiler Installation Two young engineers (Chris and Luke) installed a new boiler and it was a very professional experience. They were very thorough and they were polite and tidy and cleaned up after themselves.

Annual Boiler service Engineer arrived on time. He was courteous and not rushing. He asked useful queries on performance of boiler and also reminded me to have a boiler strip down service every 3-5 years (recommended)