Some disappointments but overall satisfactory Some disppointing aspects but the work itself was overall satisfactory. What they did: Plumb London replaced our shower trap, reconfigured the pipework underneath the shower tray inside and sorted poor configuration outside the building, and remasticed the shower area. The negatives - The mastic work was very expensive for what it was. I expected the whole shower area for the quote we were given but it was just around the edge of the tray in the end, not up the/ corners or joins of the glass doors. That cost £400. There was a mishap with payment where they didn't take into account our deposit so I was double charged and I had to correct this, whether they would have caught and realised eventually I don't know. Debris and dirt like the old rotten mastic was unfortunately swept underneath the shower tray rather than properly disposed of and it does bother me when a workman uses our own towels for mopping up water and dirt, I would always think a workman would know to bring their own rags/towels for that kind of thing. Positives - The customer service over the phone is prompt and approachable. The work itself has been satisfactory and all appears to be working fine with no leaks etc. The plumber was pleasant and got on with work. Not perfect decorators finish afterwards but they do warn of this if the work needs to be invasive and drill through walls etc, but it's fine for us. Was straight forward and flexible to organise timings and get the job sorted quickly. I would probably use them again for the reliability and ease of arranging, but be more wary of expenses for the work being done, and hope they advise their plumbers to clean up more professionally and not leave the customers own towels wet and dirty for us to clean up.

Couldn't be happier with the service. They came out and sorted the issue as fast as possible, went above and beyond on the job and were so professional and kind on the job. Couldn't be happier with the service.

Boiler replacement Great service and friendly people! My boiler was beyond repair and Plumb London provided a new boiler and two engineers to carry out the replacement in less than 24h! The job was nice and clean - everyone was very professional and understanding of my situation (I just had a baby, so I needed the heating to be back asap). They also sent a builder to better fit the new boiler in the cabinet. So a special thanks to Mounir, who’s been very friendly and worked pretty hard to carry out the fitting perfectly! If Plumb London want to establish a good and long term relationship with their customers, I think they did pretty well with me!

I had a wonderful experience. The plumber who addressed the issue at my property was friendly, polite and professional. He offered me clear advise and rectified the problem within 24 hours. He was quick, efficient and cleaned the area after the job was complete. My taps and pipe work have been in working order ever since. Great value for money to have the cost of the quote deducted. Would highly recommended.