Professional and reliable service. I needed a plumber to fix a leak and unblock the kitchen sink during the Covid-19 lock down. After booking the appointment for the next day, the clear instructions on how to keep both the engineer and household members safe during the visit were sent via WhatsApp and text. He arrived promptly and worked in the kitchen while I was in another room. When he had finished we communicated at a safe distance. He was very professional and polite, and he had cleaned up afterwards. I have nothing negative to say about the experience. The charge was by the hour, and I would think comparative with other companies.

Outstanding service at the most reasonable rates. Replaced the failed boiler with professionalism and kind support. The technician was amazing with personality and was obviously very competent. Restored my trust in the industry.

Work performed (replacing taps in bathroom and kitchen) was done quickly and to a high standard. Plumber was very professional and courteous and was able to come at short notice. I would use this service again. The quote was a bit higher than I was expecting for a fairly small job, and since it is generated as a single number by a computer it doesn't give a breakdown between parts and labour. I did raise this during the follow up call and they said they'd try and send something over. Not a big deal but it's nice to know exactly what you're paying for.

Perfect service I made an enquiry online, got a call back almost immediately and arranged the visit very quickly and easily. Engineer was efficient and pleasant, I was very happy with the service I received.

Extractor Fan Installation The experience was a really good one. Mo kept in touch with me when he was going to be late. He and his sidekick carried out the work really well, it was not that easy. They cleaned up well after the job was finished. Mo has a good personality and is obviously good at what he does. He is a really good representative for Plumb London and I did tell him so myself. Mark Packard

Positive: Responsiveness Had a great experience with Plumb to get a prompt quote. They called me right away ask me questions about my boiler. Very professional. Didn't get the chance to use there services as my landlord decided to go another way but was highly satisfied with the customer service they showed.

Great job taking care of an old blockage which made our garden flood. Second engineer they sent was on point. Customer service needs a bit of work as multiple people got in touch with me for the same issues and I could see that communication was a bit of an issue. Overall a good experience, would use again.

Vlatiko arrived on time for the gas safety check and central heating maintenance. He was able to quickly identify a couple of problems and arranged a prompt return visit to fix them. Plumb London ensured I was reminded of the visits and were quick to follow up and check I was satisfied.

VERY HAPPY WITH NEW BOILER I was really pleased with the service provided by Plumb London. The engineer Kaywan who replaced my boiler worked hard to ensure that the job was completed within the day. Very happy to haveit all sorted so quickly

Our boiler broke down and called Plumb London in panic. The service was excellent! Within a few hours an engineer was here and when it showed out we needed a new boiler it was installed the day efter. The engineer was extremely friendly, professional , knowledgeable and helpful (he even helped to take my sons drone down from the tree). I will definitely recommend Plumb London to my friends!

Impressive Local Plumber Really pleased to find a reliable and trustworthy local plumber when we needed one. It can be a minefield just knowing where to start. Plumb London were professional from my I initial call to the work done by the plumber. I also liked the pricing. It was very clear from the start and I think fairly priced. I would certainly use them again and recommend.

Very responsive, high quality work, excellent communications A boiler replacement done at short notice. A great job, performed very quickly, and with some excellent, pragmatic advice given on the options and the best way forward. I was very pleased with the service and will use them again.

Positive: Professionalism, Quality, Responsiveness We had a few holes in our downstairs toilet soil pipe so I got in touch and they sent the plumber round the next day to have a look and provide a quote. He was polite, professional and during the COVID outbreak, ensured he kept 2m away at all times and wore gloves. After inspection, he explained exactly what needed doing. This was followed up by a phone call and a fixed quote online. We accepted and quickly arranged the repair work. He arrived promptly and it look less time than predicted. He got me to check before he sealed up (which he did a great job of) and again, always polite and friendly. He also threw in a free flush repair! Second time we’ve used Plumb London and as always, excellent job and highly recommend them! Like

Very quick appointment and the engineer that came did a great job, fixing an old pipe in the process that probably would have cost me much more down the line if he hadn't spotted it. Will repeat business.

The engineer was quicklt able to diagnose the problem and source replacement parts locally saving time and money. I would definately recommend these guys and will use them again myself, but hopefully not for while.

Plumb London - what a fantastic team Plumb London, what an exceptionally customer focused company you are. After finding our shower had stopped working we googled same day shower repairs and came across Plumb London. A quick call later with their team (poor Louise who was probably tired of hearing from us by the end of the day!) and we had an emergency call out booked with a promise to arrive by 4pm that day. The engineer arrived in plenty of time but sadly was unable to make the repair as the shower unit was totally burnt out on the inside. Here’s where Plumb London really went above and beyond and set themselves above most companies (in all industries) - although they do not work on Saturdays usually, Connor in the office agreed not only to arrange for an engineer to attend, but he also arranged for the shower unit to be sourced. The job was carried out today by a polite, respectful and knowledgable engineer who just rounded out an amazing customer service experience for me and my family. I cannot thank the team or recommend them highly enough. The prices were fair and reasonable and worth every penny. Thank you team and Plumb London, one very happy family thanks to you.

Good Plumbing Option I had a leak that was not so quick to solve. It needed a replacement, not just repair. The engineer made a quick assessment on the first visit and then did a great job when he came back. Very thorough, explained everything very well, covered all my concerns. All was to high standard. I did have an issue with the admin side. I was promised a quote within 2-3 days but didn’t get for a week. There can always be delays with suppliers, etc., but my issue was that I always had to chase to get an update, rather than the company reaching out to me.

We recently used Plumb London for the first time after having had a disappointing experience in the past with other local plumbers - this was a real difference! It was very easy to arrange the appointment and on the day we were kept advised of the timescales - he was running late due to traffic - but I was called twice: once by the office and once by the plumber on route to let me know. When he did arrive he explained in detail what the problems were (he was fixing two different leaks in the kitchen and the bathroom); what he needed to do to fix it; what parts he was going to get, from where and how long he was going to be. When one of the leaks turned out to be a bigger job that expected he gave me options and went above and beyond to resolve the problems. Afterwards he cleaned up and apologised for taking so long but he clearly was meticulous and wanted to get it right which I really appreciated. He was the model of a professional tradesman and I will now only be using them!

Plumb London had great customer service, ensuring they update me with the progress a few times in the same day. The Plumber made extra effort to ensure I get the necessary parts same day to ensure all fits to the requirements even if this meant visiting many stores. The plumber was very knowledgeable and spotted things missed by the insurance contractors. Very pleased with the service, totally recommend!

Good communication from the customer service team Jack was polite kept his eye on the ball and very quick. Polite friendly Plumber did a great job and worked quick. would definitely recommend to every one.

Very pleased. Problem: leaks behind toilet cistern and constant trouble with water flow. Found 'Plumb London' on internet. They were good on the phone, then prompt to get to us. The guy was on it straight away, worked out all the problems and sorted it. Could've made it easier for himself by cutting away wood panelling but instead was really careful and tidy. Wore a mask the whole time as per current regulations etc. Nice job well done and happy to recommend them. Cheers.

Plumb London provided a first class service from start to finish: from the advisor on the telephone to the standard of work delivered by our plumber, I have nothing but positive comments to make. Costings were very reasonable and clearly explained (and our plumber worked extremely hard to ensure that the work was completed in the minimum time). The standard of work was not only excellent but our plumber was also extremely helpful, friendly and polite. I have no hesitation in endorsing the service offered by Plumb London and will certainly use them in the future for all our plumbing work.

Vert responsive and professional service. I needed a plumber same day after 5 pm and they were able to arrange one promptly. Communication via email and phone and clear details on pricing (which was very competitive). The plumber who attended was thoroughly professional and completed the job within an hour. Top notch and highly recommended

Professional, Polite & KnowledgeableAbout My Problem Plumber came at expected time slot, very polite, knowledgeable, and managed to fix my issue quickly - even had the part I needed in the van, a nice surprise!

Efficiency and professional service Fast and efficient service does come at a price . Make sure you request a detailed quote before any wirk takes place . I was initially charge £40 to switch off the mains water supply which in effect took 3 seconds to do!

Good professional plumber The plumber was competent and my problem seemed to have been resolved. He asked me to check the pipes were tight enough at the joints and a couple of them weren’t, so he tightened them up a bit more. This is the reason I gave 4 stars. Other than that, my leak has been fixed and hopefully it will be ok for along time.

Top Job! Polite and efficient appointment booking. Excellent engineer; punctual and polite with everything explained. Will definitely use again - so much better than other plumbing companies I've used previously.

A good job Good to see Besi again - he got all our radiators working and showed us what to do if one fails again. He also recommended that we keep the existing radiator valves, since new ones are all made of plastic and don't last nearly as long. So - good service, good advice and no 'hard sell'! Thank you!. The reason for 4 stars rather than 5 is that there was a bit of a mix-up over the appointment - no-one turned up the day first arranged so we had to re-book. However 2nd time lucky!

I've had huge problems with our hot water and heating system for the last 3 years and this is the only plumbing company that managed to resolve our issue. Engineer Pavel was very experienced and confident in his work. He went an extra mile and carried out safety checks long after the work was finished. Customer services of Plumb London are also great, as I received calls to let me know when the engineer was on their way. I will continue to use this company as they tick all the boxes when it comes to experience and quality of the work.

I phoned Plumb London because water was leaking from the WC onto the bathroom floor. Chris arrived at the time expected and diagnosed the problem very quickly. He then went to get the parts and came back within half an hour and did the repair. He cleaned the area thoroughly and was very efficient. I will definitely call Plumb London again if I need more plumbing work done.

Answered the phone straight away, took all relevant details, got someone out to me within a few hours and even though they gave a 4 hour time slot they were accommodating in terms of allowing me to say I would not be there at 12, but back by 12:30pm. Engineer was good, identified the issue straight away and only needed 30 mins work to get it done. Efficient and didn't mess around, which is good when you're paying per 30 mins. Would recommend and use again.

Great service and very friendly engineer who was very knowledgable and helped sort a problem I had with HomeServe after a boiler health check. Easy booking process and friendly staff, would definitely use again!

Positive: Professionalism, Punctuality, QualityGreat service. Andrew arrived within an hour of my call. The job was done during lockdown, so the guys in the office made sure the entire process was undertaken using proper social distancing. Andrew did a perfect job and was very diligent in explaining what he did and why, and how to avoid future issues.

Very satisfied with the work done by James and the quick response by Plumb London. The total response time from my intial call to resolution was about 3 hours, work was carried out efficiently and everything was cleaned up perfectly. Would definitely use Plumb London again.

Great service! Efficient and friendly staff took my call and the heating engineer was prompt. The engineer took the trouble to listen and then explain so I felt the boiler problem was effectively fixed. I'm using them again if I need to no problem.

Very easy to book and very quick service. They were able to send a plumber the very day I called and sorted out the issue (replacing tap and waste) very quickly and for a fair price. The office (Jack) and the plumber (James) we’re friendly and professional.

I am very pleased with the work carried out by Plumb London - the customer pays for this service but it's definitely value for money - and peace of mind. In my particular case I had to have a damaged external gas pipe removed and replaced - because of it's awkward location it looked a difficult job. but the work was done with great care and efficiency. A special word of praise too about the engineer, Miran, who carried out the work - excellent work - once again, thanks!

PLUMB LONDON SOUTH LONDON Quick response and although the work took longer, they were diligent in making sure it was done as professionally and well as possible . they were courteous and responsible in dealing with me and my family and the job was completed to a high standard

Besi provided a prompt, efficient service at a reasonable price. The boiler was installed quickly, and the working area cleaned thoroughly afterwards. Instructions were clear and we now have a fully operating boiler - would recommend Plumb London.

Very happy with the service received from Plumb London. As a landlord it's great having a firm that'll liaise directly with tenants and then turn up when they say they will. Have used Plumb London on a number of occasions for servicing, annual checks and emergency repairs and will continue to do so.

I've had Plumb London around a few times to service my boiler and have been very happy with the service provided. They are always professional and easy to deal with, as well as accommodating for working around my schedule. They are always transparent about the cost, which is always highly appreciated.

We own a number of flats in the N1 area and like to keep our work local when we need assistance. We initially used Plumb London for a number of small jobs and have now moved on to use them for all plumbing jobs large and small. They are timely, efficient, always answer the phone and no query is to big or too small. I highly recommend them as landlord and as an owner of a house in Islington.

The engineer who covered the SE1 area did a wonderful job. The most difficult part was AFTER he fixed the problem – due to the set up of the kitchen it was almost impossible to get the washing machine back where it was. But he managed: after a huge amount of effort. Very grateful. He deserves a medal.

We've used the company three times already and every time they delivered - last time was quite a complex job requiring a few adjustments, which not every plumbing company would take on. Their plumber did and managed to solve the problem. The prices are competitive and what we like about them is that you can book an appointment quite quickly (next day or so) whilst other companies require you to wait more than a week for appointment.