Excellent service from start to finish, everything was handled professionally and efficiently. Communication was clear throughout, and Louise did a great job coordinating everything and keeping me informed. They arranged access directly with my tenant, which made the whole process very easy for me as a landlord. Vlatko, who carried out the boiler service and gas safety certificate, was extremely thorough and professional. There was also a suspected additional issue on the day with the washing machine, and the team responded very quickly, providing me with prompt and clear email reassurance. This was especially appreciated, as I do not live near the property, so I felt in safe hands throughout. I always experience a reliable and professional service from Plumb London — I would definitely recommend and will continue to use them in the future.

Fast service (next day) for the initial assessment of the issue. Then, even though it was not an emergency per se (needed broken shower pump replaced and associated inter-connecting pipe work), the team managed to source the part and fit me in the very next day. Engineer was polite, knowledgeable and very professional. A pleasure to have in the house and left us very happy customers! Will definitely use again!

Prompt and efficient service from Plumb London. A clear and comprehensive quote was provided and the job was completed well. Our ancient boiler completely stopped working and they were able to visit the same day at a reasonable price and get it working, buying us some time to get a new boiler sorted. We compared the new boiler quote from Plumb London with other companies but preferred the overall offering from Plumb London. Thanks a lot to Jack for coordinating this all for us. Thanks also to the engineers who were tidy and ensured no mess was left behind.

Plumb London were absolutely incredible. We were in an emergency situation, and Jack did everything he possibly could to get a new boiler out to us as quickly as possible. He also liaised directly with the engineer, explaining that it might be difficult for us to reach the property in time — and the engineer was extremely understanding and adaptable, which made the whole situation so much less stressful. The engineer himself was lovely. He installed the new boiler professionally and took the time to talk everything through with us, making sure we understood how it all worked. Nothing felt rushed, and we felt completely looked after. The following day, Jack even called back to check that everything had gone smoothly — which we really appreciated. We’ve had some challenging experiences with tradespeople in the past, but everyone at Plumb London was outstanding. We wouldn’t hesitate to use them again and will absolutely be turning to them for any future help.

Excellent service by Plumb London, fixed two bathroom related issues in a couple of days - clear communication and good management of expectations in terms of works and timeline, which I always appreciate.

Quick response and great service I called Plumb London out as there was an issue with my boiler's ignition. They managed to send an engineer out very quickly. He not only managed to solve the problem, but also helpfully explained what the issue was and how to avoid it in the future. Would definitely recommend their services.

Great customer service Had a leak that needed fixing and the customer support team was great at arranging a quick call out for the issue on very short notice. The contractor was punctual, tidy and quick diagnosing the problem promptly and fixing it. Would definitely use their services again if needed!